Disney Hotel Cheyenne

Recent Reviews: 13932

• User: dublingal29

  Trip type: Family

  Lovely stay

  Stayed for 3 nights during September. Room was clean, tea and coffee making available, small hairdryer no iron or fridge. We had breakfast mix of pastries meats hot food, it was always busy but more then enough room for everyone. Staff friendly and shuttle bus to the parks every 10 minutes. If you have little ones makes sure to ask for the treasure hunt at reception where you can run around the gr… Read moreStayed for 3 nights during September. Room was clean, tea and coffee making available, small hairdryer no iron or fridge. We had breakfast mix of pastries meats hot food, it was always busy but more then enough room for everyone. Staff friendly and shuttle bus… Read more

• User: 618clnsjn

  Trip type: Couples

  Average

  We were greeted very politely after a short wait at reception and given all the instructions for how to navigate this very large complex. We were located right at the end of the property, which was a long way to walk for breakfast, but closer to the park entrance. Our room was conveniently situated on the ground floor, however it was located right next to a fire door; so although the room was quie… Read moreWe were greeted very politely after a short wait at reception and given all the instructions for how to navigate this very large complex. We were located right at the end of the property, which was a long way to walk for breakfast, but closer to the park entra… Read more

• User: mainetravel

  Trip type: Family

  For a Disney hotel expected a better experience

  Rooms pokey and small not cleaned to any reasonable standards. Piles of dust in corners especially in the bathroom. Food was ok. Reception chaotic and disorganised. Key for room didn’t work on arrival had to go back to the chaotic reception which was a fair walk waiting excessively 3 times, maids refused to let us in the room who were in the area despite it being obvious the situation was causing… Read moreRooms pokey and small not cleaned to any reasonable standards. Piles of dust in corners especially in the bathroom. Food was ok. Reception chaotic and disorganised. Key for room didn’t work on arrival had to go back to the chaotic reception which was a fair wa… Read more

• User: Thomas L

  Trip type: Family

  Underwhelming

  Ideal location, short 10 minute walk to the park each day. Nice to stretch your legs before the parksAtmosphere was okay. Some staff seemed it was an inconvenience to help you and it seemed that you asking for help was wrong.Theme of the room was good, however the cleaniess was questionable. Dust all over the room, the ceiling fan was shaking so much when you turned it on it was like being in a fi… Read moreIdeal location, short 10 minute walk to the park each day. Nice to stretch your legs before the parksAtmosphere was okay. Some staff seemed it was an inconvenience to help you and it seemed that you asking for help was wrong.Theme of the room was good, however… Read more

• User: Leena P

  Trip type: Family

  A Warning to Disabled Guests: Atmospheric Hotel Ruined by Dismissive and Unhelpful Management

  While Hotel Cheyenne certainly has a great Wild West atmosphere, our stay was deeply disappointing due to a complete lack of support for disabled guests and an unhelpful management team.?The Pros:?Great Theme & Staff Kindness at the Bar: The hotel's Western setting is very atmospheric. Additionally, the staff at the Red Garter Saloon were wonderfully accommodating, happily providing ice for us… Read moreWhile Hotel Cheyenne certainly has a great Wild West atmosphere, our stay was deeply disappointing due to a complete lack of support for disabled guests and an unhelpful management team.?The Pros:?Great Theme & Staff Kindness at the Bar: The hotel's Wester… Read more