Disney Hotel Santa Fe

Recent Reviews: 12077

• User:ClynesL1983

  Trip type:

  Magical

  03 May 2026

  Beautiful hotel. Really friendly staff. Character meet and greets were fantastic. Could do with a spruce up but clean and very comfy beds. Air con could be better in lobby.

• User:Adissis

  Trip type:

  Not what was expected

  01 May 2026

  Thoroughly enjoyed the parks and surprised by the speed of the roller coasters. Definitely faster than WDW.Major let down was the hotel Disney Newport Bay. The Disney names shouldn’t be associated. The hotel was basically dilapidated both exterior and interior. No AC, extremely warm and uncomfortable. Torn rugs, walls in poor condition, definitely not what one would expect from Disney. Pretty much ruined our vacation since we could not get rest due to room temp and glad we only booked 2 nights. Rate is NOT worth it. Many of the staff in the parks were rude and inpatient. Definitely not welcoming. Disneyland Paris, Autre at Disney Newport Bay Club, responded to this review Hello,Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed the Parks and appreciated the attractions.However, we are truly sorry to learn that your stay at Disney Newport Bay Club did not meet your expectations. The conditions you describe regarding the room, temperature, and overall maintenance are not representative of the experience we aim to provide, and we sincerely regret the discomfort this caused during your stay.We also regret to hear about your interactions with some of our Cast Members. Your comments will be shared with the relevant teams for review.Please be assured that your feedback is taken very seriously and helps us continue to improve our services and facilities.We hope to have the opportunity to welcome you again in the future and provide you with an experience that truly reflects our standards.Kind regards,ManonDisneyland® Paris - Guest Experience Team

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• User:Joe M

  Trip type: Family

  Good family stay

  30 Apr 2026

  Nice stay. Not giving 5 stars as I was expecting it to be better than Sequoia as it’s a 4 star vs 3 star. But actually preferred Sequoia (which we stayed at the March before). For the price difference I wouldn’t say its worth the extra money. We did Compass Club and was disappointed that it was smaller than the Golden Forrest Club at Sequoia. With the size difference of the hotel I was expecting it to be bigger, as was very busy at afternoon tea / breakfast. Also little things like not restocking toilet roll so we had to keep asking!

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• User:Lindsey J

  Trip type: Family

  Disappointed by Disney

  29 Apr 2026

  Distance from parks is suitable, the decor in the foyer and entrance is beautiful and smells beautiful.Seen many guests who had wheelchairs finding it very difficult to get the lift to the 1st floor/concierge, there are only 2 small lifts in the whole hotel for disability use to the first and only floor to book in and have access to hotel rooms.I was on the 6th floor with balcony - very disappointed to find that the balcony double doors DONOT have a safety catch up above ? Any 2/3/4 years old child can access the balcony at any time.Can’t believe building regulations allow this ? If they had something to stand on such as the stool from the room and dragged it to the balcony they would easily be at risk of falling approximately 80 feet ! The wooden barrier on the balcony is only 1.2 m high ?Barely slept the whole 3 nights worrying about children, and had to barricade the double doors overnight with the dresser just in case my grandson (4yrs) would wake and open the doors, while we were sleeping I have raised my concerns with Disney , title of email “URGENT SAFETY ATTENTION” but they will reply within 12 weeks ? No reply as yet 3 weeks later. The decor is outdated and awful clash of colours! woodwork is damaged and the bath & shower were broken, the television failed many times, heating didn’t work , sink leaked ,and you can not buy cows milk anywhere, no chemist either so be prepared and take more than you need . Can’t say much for the customer service either .Didn’t see any access to first aid , so check with the hotel so that you are aware of facilities.Reminder that the first floor is the entrance , you have to climb a lot of steps to get there if you have a pushchair, or if you have a disability there are two lifts but measure 1 metre square! Disappointed with Disney.

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• User:ciara0d

  Trip type:

  Grotty and in need of update

  27 Apr 2026

  We adored our trip to Disneyland and highly recommend it. However Newport Bay is in desperate need of an upgrade. We picked it over Marvel as thought our two little girls would like the Disney element more but to be honest we didn’t see characters around so there was no advantage to staying there. The Marvel hotel is closer to the parks and newer so I imagine less grotty. We had to change room during our stay and the staff were very helpful with this.

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