Grand Magic Hotel

Recent Reviews: 898

• User:769johntucker

  Trip type: Family

  Great stay, would definitely return.

  19 Apr 2026

  Great hotel in a nice quiet location. Breakfast was included in the stay, 7/10. The room was quite big and clean. Even though the website stated ‘minibar’ there was no fridge in our room which wasn’t ideal as we have a one year old baby so needed it for milk.The biggest negative was the shuttle bus to and from the park. One night we was literally fighting with people to get on, at 11:30pm. Considering we had a one year old baby asleep in the pram, the driver was adamant we had to take him out and fold the pram, with all the bags etc we was carrying. We gave up in the end and just drove & parked in the Disneyland station car park which cost €27 a day. But overall, for the price and location, it was a great stay. Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay.We are pleased to read that you enjoyed the hotel’s location, the cleanliness, and the size of your room, and that overall you had a pleasant stay.We also take note of your comment regarding the absence of a fridge. Please note that the minibars in our rooms are not equipped with a cooling function, however our reception team is always available to assist with any specific needs when informed during the stay.Regarding the shuttle service, we understand the situation you encountered, particularly travelling with a young child and luggage. For safety reasons, pushchairs must be folded on board. Your feedback has been taken into consideration as part of our ongoing service improvements.We thank you again for your comments and hope to have the pleasure of welcoming you back to the Grand Magic Hotel in the future.Kind regards,The Reception TeamGrand Magic Hotel- Eva

  Read more

• User:Nomad04538122119

  Trip type: Family

  Never coming again!! Hotel is unhygienic and one of the dirtiest!!

  14 Apr 2026

  We stayed in this hotel from 10th April and are about to leave tomorrow(16th April). We were extremely disappointed!!! It's our first time and will definitely be our last. Initially the hotel looks pretty good on the media and websites, but for the price per night it surely failed to even be a little decent. First, when we arrived the hotel room it was so warm, and it turns out there isn't even air conditioning. Also nothing works:-the light on the top bunk isn't working-the hairdryer in the bathroom(which is a hazard by the way because water+electricity = disaster) doesn't work-lots of mold in the bathroom shower-the bathroom lock doesn't even work-When we leave the towels in the bathroom on the floor instead of replacing them they just re-fold and put it back-Teas and coffees have no top up-Elevator outside room is not in use for days since we got here-When a student vomited outside the downstairs elevator it took ages for it to be cleaned up-Toilets are dirty-Hole in pillowcase-The phones don't work-The WiFi hasn't worked for almost 24 hrs, still not working as I'm writing this-pretty sure there's something wrong with the shower water because it made my hair extremely dry, and I've washed my hair 3 times on this trip + I usually have healthy hairI could go on, but one thing is for sure is that it's not worth staying here!!!! Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,We acknowledge receipt of your feedback.The hotel operates a seasonal air conditioning system (cooling in summer, heating in winter), in line with regional standards and communicated prior to arrival.Tap water in France is strictly regulated and subject to continuous national health controls. It meets all applicable safety standards.The technical and housekeeping issues mentioned are noted and have been escalated to the relevant departments for internal review.Our teams are available 24/7 on site to address any issues raised during a stay.We regret that your experience did not meet your expectations.Best regards,Thibault - Front officeGrand Magic Hotel

  Read more

• User:Jrv1

  Trip type: Family

  Good but not a four star

  10 Apr 2026

  We’ve just returned from a 4 night stay 7th-12th.Check in was quick and hassle free. Staff very welcoming.We ate from the À la carte Menu in the bar as we arrived late. Food was delicious and staff attentive. My son enjoyed the light show.Room was basic but clean. Unfortunately not enough towels for number of guests.And no extractor fan in the bathroom.Breakfast was manic but a good selection of food, however at times they ran out of items and these weren’t replenished. After the first day the rooms were not cleaned or up to a 4 star standard, dirty cups still left in there, dirty towels and tea and coffee not replenished. The cleaning staff really let it down. Whoever cleaned on the last day did a far better job, gave us the right amount of towels and topped up the tea and coffee etc.Hotel just a little tired.Just to warn other guests the shuttle is something else the last buses are a fight for survival of the fittest, we saw adults arguing and kids getting pushed and crying. It really ruined the magic of the day. Not the hotels fault but something to consider. Based on the shuttle we would stay onsite at Disney in the future and would pay the extra for my kids safety. Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay at the Grand Magic Hotel.We are pleased to read that you appreciated the warm welcome from our team, the smooth check-in process, and your experience at the bar restaurant. It is also lovely to know your son enjoyed the light show.However, we are sorry to hear that certain aspects of your stay did not fully meet your expectations. Please accept our apologies for the housekeeping inconsistencies you experienced. This does not reflect our usual standards, and your comments have been shared with the relevant team to ensure better consistency moving forward.Regarding breakfast, we regret that the service appeared busy and that some items were not replenished quickly enough. Your feedback has been noted as part of our continuous improvement process.Concerning the equipment in the room, including towels and bathroom ventilation, we have taken good note of your remarks and will pass them on to the appropriate departments.With regard to the shuttle service, we understand your concerns. While this service is shared between several partner hotels and can be busy during peak times, guest safety remains a priority, and your feedback is important in helping improve the overall experience.Finally, regarding our 4-star classification, it is based on official standards which we strive to maintain across all our services and facilities.We regret that your overall experience did not fully reflect this and hope to have the opportunity to welcome you again in the future under better conditions.Kind regards,The Reception TeamGrand Magic Hotel- Eva

  Read more

• User:Katrina M

  Trip type: Family

  Expense

  09 Apr 2026

  We stayed 4 nights from 5th April to 9th. On arrival bad impressions from the reception staff, rude young woman, blonde hair think her name was alissia or along those lines. Just stared through us no welcome, no smile nothing. Very rude and came across unapproachable, after all that we was asked for damage dep and the tax so would of came up about £200 before we've even begun our hol, on a budget this isn't ideal. So i mentioned i didn't have any bank cards just cash with us, so she couldn't take for the damage dep, so we just paid cash for the tax. Rooms not cleaned very well, funny smell and carpet was filthy with old stains all over it. Small rooms and we had a double bed and a CHILDRENS bunk for a 5ft 9, 13 year old who kept smacking himself off the surrounding wood, so not ideal. Room was tidied and towels changed each day. Breakfast was ok, nothing special, gutted they had no whole fruit just sloppy fruit salad. Downstairs area was the best part very magical looking, moving features on the walls. Had to pay €50 euro to hire an iron and ironing board, crazy! Its also 30 mins from the parks and shuttle buses are a danger hazzard, ridiculous. On leaving nobody even bothered to say bye, yet again staff unproffesional. Would i stay here again, probably not. Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Katrina,Thank you for taking the time to share your detailed feedback following your stay.We are sorry to read that your experience did not meet your expectations, particularly regarding your arrival experience. However, we would like to highlight that our teams strive every day to welcome all guests with professionalism and respect, even during busy periods, and we regret that this was not your perception.Regarding the security deposit and city tax, these are standard procedures clearly communicated prior to arrival. The security deposit is required to cover any potential damages and is, of course, fully refunded after departure if no issues are found.Regarding room configuration, detailed descriptions and photos are available at the time of booking to help guests select the most suitable accommodation for their needs. Our family rooms are equipped with bunk beds designed for children; for greater comfort, especially with teenagers or adults, other room categories are available.We regret your comments regarding cleanliness and room condition, as these do not reflect the standards we aim to maintain, and your feedback has been shared with our housekeeping team for further review.We also take note of your comments regarding breakfast, facilities, and the shuttle service, which are all part of our continuous improvement process.We are, however, pleased that you appreciated the atmosphere and design of our common areas, which are an important part of the guest experience we aim to provide.Finally, we regret that your departure experience did not meet your expectations.We remain committed to providing quality service to all our guests and hope to have the opportunity to welcome you again under better conditions.Kind regards,The Reception TeamGrand Magic Hotel- Eva

  Read more

• User:Rebekah L

  Trip type: Family

  Restaurant staff Magic Hotel

  08 Apr 2026

  Great experience at the hotel,food was lovely we ate here every night. Very friendly staff in the restaurant especially Eric & Nicolas they both went above and beyond. They made our experience very enjoyable thank you! Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Rebekah,Thank you so much for your kind feedback ⭐⭐⭐⭐⭐We are delighted to hear that you had a great experience at the Grand Magic Hotel and that you enjoyed the food throughout your stay.A special thank you for highlighting Eric and Nicolas — we will be sure to share your wonderful comments with them. They will be truly happy to know they made your experience so enjoyable.We hope to have the pleasure of welcoming you again very soon for another magical stay ✨Kind regards,The Reception TeamGrand Magic Hotel- Eva

  Read more