Holiday Inn Paris - Montmartre

Recent Reviews: 538

• User:Matthew N

  Trip type: Family

  Independent Hotel that Does Not Honor IHG Reservation Confirmations

  30 Jan 2026

  As noted on reviews across the internet from me and other guests this hotel executes deceptive practices and it should not be part of IHG. In my case I reserved an11 stay on the app for International Hotel Group (IHG), the parent company of the Holiday Inn brand family, and received a confirmation email from IHG and it was clearly stated on the app when I booked and in the follow on confirmation email that I did not have to pay in advance and I had until the day prior to the first day of the stay to cancel without penalty. Two days after making the booking I got an email from the hotel stating that the hotel categorized my stay as a long stay and I needed to coordinate with them to pay in advance for them to confirm my stay or it would be cancelled. Since I had a confirmation from IHG I reached out to IHG customer care and the rep noted the issue and did not understand why since the reservation was correctly booked and confirmed as a flexible rate. After emailing the hotel that I had a confirmation from IHG I got a response from the hotel manager that the hotel reserved the right to add additional restrictions and policies to what was posted on the IHG reservation page and thus requiring me to pay in advance almost $4,000. While paying up front is a normal part of travel; getting a reservation confirmed under one set of rules and then having the local hotel not honor that is not normal and is deceptive bait and switch. After filing a formal complaint with IHG, IHG stated they would "take corrective action and reinforce compliance with our reservation policies." So hopefully no one else has to go through this. This hotel is a stain on the IHG and is not able to operate as part of an international brand. Hotel- cmanager, Owner at Holiday Inn Paris - Montmartre by IHG, responded to this review Dear Matthew,Thank you for taking the time to share your concerns. We are sorry that you felt frustrated by this situation and regret that your perception of the experience was a negative one. That said, we would like to clarify a few important points to ensure accuracy for future readers.In line with our property policy, any reservation exceeding 7 consecutive nights is automatically classified as a long stay. This classification applies regardless of the booking channel and is standard practice for many hotels, particularly smaller properties. Long-stay reservations require specific payment guarantees, which were communicated to you transparently shortly after the reservation was made.It is also important to note that the reservation was cancelled prior to arrival, and therefore no stay took place at our hotel. As such, this review does not reflect an on-site experience or the services provided during a stay.We operate in full compliance with IHG brand standards, while also applying property-specific policies that are permitted within the framework of the brand, including the determination of long-stay conditions. Our team is always available to discuss these details in advance and assist guests in finding terms that work for them, with the goal of avoiding misunderstandings whenever possible.We regret that we were unable to reach a resolution that met your expectations and wish you the best in your future travels.Best regards,Juba ZERROUKI, Front Office Manager Assistant

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• User:Elizabeth H

  Trip type: Family

  Lovely, comfortable hotel with very helpful staff.

  08 Nov 2025

  This is a lovely hotel and had everything we needed. It was clean, very comfortable and so quiet! I slept so well. I was here for a city break with my daughter and this was the perfect location and I’m so happy with my choice. The reception staff were super friendly and helpful. I would definitely return here. Great place! Hotel- cmanager, Owner at Holiday Inn Paris - Montmartre by IHG, responded to this review Dear Elizabeth,Thank you for sharing this positive review!We are delighted that you had such a wonderful stay at Holiday Inn Paris Montmartre.It's fantastic to know you found our hotel comfortable with everything needed for a pleasant stay. We're glad you appreciated the cleanliness and quietness, which helped you rest well during your city break with your daughter.Moreover, our reception team is thrilled to have provided friendly and helpful service throughout your visit. We are also happy that you were able to explore the nearby attractions, given our convenient location in the heart of Montmartre.We look forward to welcoming you again.Best wishes,Sandrine Le Sergent, General Manager

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• User:LetItFlow

  Trip type: Family

  Nice Quiet Hotel

  29 Oct 2025

  This is a pretty small hotel tucked away in the back streets of Montmartre. Location wise it's not ideal in that it's at least a 10 minute walk to the nearest Metro, you need your walking shoes on here. But it does mean that it's in a pretty quiet spot and you shouldn't be bothered by noise. We were attracted to this hotel partly because it has family rooms which is two rooms sharing 1 door so we could have the double whilst the kids were in the other room with 2 single beds - they hate having to share a bed!The breakfast was nice with a good variety of pastries, cereal, fruit, yogurts, meats etc. There was some hot food but not a huge selection. Staff were very friendly. Overall we had a great stay. Hotel- cmanager, Owner at Holiday Inn Paris - Montmartre by IHG, responded to this review Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We are delighted you valued the peaceful setting of our hotel and the comfort of our family rooms. It is especially gratifying that our arrangement, with separate spaces for adults and children, made your stay convenient and pleasant.Regarding public transportation, the metro is located just a 7-minute walk from the property. Additionally, two bus lines serve the area, with stops conveniently situated at the top of our street, only a 2-minute walk away.Our property is nestled in a residential area of Montmartre, where the short distance from the metro ensures a quiet and peaceful environment. This privileged location allows our guests to experience Paris like true locals, enjoying the nearby shops and restaurants that give the neighborhood its authentic charm.Finally, it is wonderful that you enjoyed our breakfast selection and found our staff members to be warm and welcoming. Your kind mention of their friendliness is truly appreciated and will be shared with the team.We would be pleased to welcome you again on your next visit to Paris.Kind regards,Sandrine Le Sergent, General Manager

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• User:Adventure09948219015

  Trip type: Family

  Great experience

  22 Oct 2025

  The hotel rooms are very good and have everything you need. Hotel has a great location – many attractions are nearby and within easy walking distance. Especially now during Halloween, everything is wonderfully and atmospherically decorated, creating a really cozy atmosphere.A big thank you to Juba at the reception – he was incredibly friendly, attentive, and helped us perfectly, especially with great restaurant recommendations in the area. We felt completely comfortable and would love to come back anytime! Hotel- cmanager, Owner at Holiday Inn Paris - Montmartre by IHG, responded to this review Dear Guest,It's rewarding to read your positive feedback.We're delighted you enjoyed your stay at Holiday Inn Paris Montmartre.It's fantastic you appreciated your well-equipped room and our seasonal decorations that create such a cozy atmosphere. We're particularly thrilled you found our location convenient for exploring Montmartre's attractions. Thank you for highlighting Juba's attentive service - our team takes pride in offering personalized recommendations to enhance every guest's stay.We look forward to welcoming you back again in the future.Kind regards,Abdelhak BENIA, Front office Manager

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• User:ronny256

  Trip type: Couples

  Affordable hotel in Paris

  09 Oct 2025

  This was our second stay in the hotel and maybe because we knew what to expect in terms of room size our impression was better. We had some problems with safe not working, which was solved, and bathroom fixtures (sink faucet and shower head) were not working properly. Other than that everything was fine. It’s a good location with short walk to M12 metro, which was best way to get to the city center and St Lazare station. Hotel- cmanager, Owner at Holiday Inn Paris - Montmartre by IHG, responded to this review Dear Ronny,Please accept our thanks for this review following your experience at our hotel.We appreciate your continued trust in our hotel for your Paris stays.While we regret that some aspects didn't meet your expectations, we're glad to know our team could intervene and enhance your experience. Our maintenance team prioritizes swift resolution of technical issues and we've reinforced our preventative checks.Nonetheless, we're pleased our location near M12 metro provided convenient access to central Paris during your stay.Thank you again. We look forward to welcoming you back.Kind regards,Sandrine Le Sergent, General Manager

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