Holiday Inn Paris Palais De L’Elysee

Recent Reviews: 663

• User:Voyager37014979255

  Trip type: Couples

  Beware of the ground floor room - absolutely horrible

  21 Dec 2025

  Beware that you may get a room at the ground floor by the lobby toilet, which looks like a cheap dirty motel. Even worse, there is no light at all as there is one very narrow window, so it is very dark. Even worse, you can hear everything that is going on on the street like the people passing by were actually in your room. Really horrible experience. After a sleepless night I checked online that there were rooms available but it took a long fight with a manager to get us moved upstairs. He agreed only when I said that I am not staying in this hell hole no matter what, and will simply find a different hotel. He tried offering me free breakfast (seriously?) while all I wanted was a normal sleep. I am uploading some pictures taken from the room. IHG Service, Owner at Holiday Inn Paris Palais De l'Elysee by IHG, responded to this review Hi Voyager37014979255,Thank you for choosing Holiday Inn Paris Palais de l’Elysée and for sharing your experience with us. We truly appreciate your business as part of IHG® Hotels & Resorts.I want to extend my sincerest apologies for the issues you encountered during your stay. We are committed to providing every guest with a pleasant and comfortable experience, and I regret that we fell short. To help us address your concerns more thoroughly, please send your reservation details, contact information, any actions taken by the hotel management, along with your TripAdvisor username to IHGService@ihg.com.We value your feedback and have shared it with our hotel management team to ensure improvements are made. We hope to have the opportunity to welcome you back and restore your confidence in our hospitality.Sincerely,Grace L.Case ManagerIHG Hotels & Resorts Service

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• User:Mehrdad A

  Trip type: Family

  Amazing hotel . Nice staff

  18 Dec 2025

  Friendly and helping,polite staff. Clean room. Quiet at nights.Great location.Amazing reception guys.Delicious breakfast.Reception guys were helping for finding internet taxi.

• User:Shelley-bel

  Trip type: Family

  Great location

  28 Oct 2025

  The room wasn’t ready when we arrived at 12pn but they allowed us to check in and leave our luggage which was very helpful. The staff was really nice and accommodating. Stayed in an accessible room on the ground floor. The room was noisy as the window is beside the street and it’s next to a connecting room. There was mould on the silicone in the bathroom, the single beds are tiny. It has a mini fridge, shower gel, shampoo, the floor is carpet, desk & chair plus small table & chair, bottled water. The telephone wasn’t working. No slippers or bath robes.I liked the downstairs hotel toilet decor and amenities

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• User:Eiluned F

  Trip type: Solo travel

  An accessible room you might not want to access in a hotel that used to be good, but it’s best days are behind it.

  17 May 2025

  I have stayed at this hotel 6 times. I used to really like it. This review is just based on the ‘accessible’ room, which I did not ask for. This time I booked 7 months in advance. My preferences with Holiday Inn in general are clear, high floor away from the elevator. But they stuck me in an accessible (?) dungeon room next to a busy road as the manager said that they didn’t have a room for the full 5 nights. The layout is very awkward and difficult to access the coffee machine, the strange bathroom sink has a painted wood surround that is peeling, the carpet looks dirty, and the lighting is oddly placed. I won’t book here again, and may cancel my IHG rewards account. IHG Service, Owner at Holiday Inn Paris Palais De l'Elysee by IHG, responded to this review Hi Eiluned F,It's a delight for us to host your stay. We appreciate you choosing the Holiday Inn Paris Palais De l'Elysée as your travel partner. Thank you for sharing your experience.I am sorry to learn what happened. I've shared your feedback with our management team as a reference for the necessary improvements needed. I also sent you a private message to continue the conversation about this.I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,Jeraldine R.Case ManagerIHG Hotels & Resorts Service

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• User:Avi G

  Trip type: Business

  Terrible service don't stay ther

  04 May 2025

  ⸻I left the hotel an hour ago, and it was one of the worst stays I’ve ever experienced. I travel frequently and stay at hotels all over the world. As a loyal IHG luxury customer, I haven’t encountered such a poor experience in a long time. The hotel is dirty, the staff are arrogant and completely lacking in service awareness, and worst of all — for two entire days, there was no hot water in the shower or the sink. This morning, at 6:00 AM, I had to wait 17 minutes just to get a little warm water! Absolutely disgraceful. And to top it off, I asked for the invoice to be sent to my email and they didn’t even manage to do that. Stay away from this hotel. IHG Service, Owner at Holiday Inn Paris Palais De l'Elysee by IHG, responded to this review Dear Avi G, Thank you for writing a review about your recent stay in our Holiday Inn Paris Palais De l'Elysée. I would like to address this with you further, but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com or you may send us a Private Message through TripAdvisor to IHGService including reference to your TripAdvisor Account Name, so we can follow up on your experience.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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