Hotel Ibis Paris Tour Eiffel Cambronne 15Eme

Recent Reviews: 6902

• User:Алиса Л

  Trip type: Family

  Robbery at the hotel

  01 Apr 2026

  I need to share a distressing incident that occurred during my mom visit. My mother was robbed while sitting at her chair during breakfast; her bag—containing cash and her passport—was taken. Thankfully, she wasn’t physically harmed.When we reported the theft to the reception, we requested additional light to help us redo her documents. The staff informed us that the hotel was fully booked and refused to take any responsibility for the situation. To our shock, they kindly asked us to leave the property when my mother returned from the police station.Afterward, she had to ask multiple times for the reception to open our room so she could retrieve her luggage. The hotel did not offer any refund or assistance. The only response we received was a generic letter expressing their apologies while simultaneously stating they wouldn’t take responsibility for the incident.I strongly advise against staying at this hotel. The lack of support and accountability during such a challenging situation was incredibly disappointing. Equipe Expérience Client, Other at ibis Paris Tour Eiffel Cambronne 15eme, responded to this review Dear Madam,We are truly sorry to learn about the distressing situation your mother experienced during her stay, and we fully understand how upsetting this incident must have been for both of you.Please allow us to reiterate that the entire team was deeply concerned by what happened. We regret that you felt a lack of support at such a difficult moment, as this was certainly not our intention.Following your initial report, a personalized letter was sent to you by our Operations Manager, who made every effort to assist and guide you through the necessary steps after the incident. We sincerely regret if this did not meet your expectations or provide the reassurance you needed.We would also like to emphasize that we always recommend our guests to keep their personal belongings within sight, even though we fully understand that such an incident should not happen. While situations of this nature are unfortunately beyond our control, we take the safety of our guests very seriously. Hotel common areas are shared living spaces, and thefts occurring in these areas remain the responsibility of each individual.In accordance with French law, CCTV footage can only be accessed by law enforcement authorities. A formal police report is required, which then allows us to retain and provide the relevant recordings to the authorities.Your feedback is very important to us and will be carefully reviewed to improve our service and response in the future.Once again, please accept our sincere apologies for the inconvenience and distress caused. We wish your mother all the best with her ongoing démarches.Yours faithfully,Hélène Customer Experience

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• User:Inspire06587232624

  Trip type: Couples

  Convenient Location, basic rooms

  16 Mar 2026

  I stayed here as part of an England Rugby Travel package for the England v France Six Nations match.The hotel is in a convenient location, just a couple of minutes’ walk from Cambronne metro station, with easy connections to other parts of Paris. However, it’s not particularly close to the Eiffel Tower, which makes the hotel name a little misleading. The immediate surrounding area isn’t the nicest, but it’s perfectly fine for a short stay.On arrival, the reception area felt clean and welcoming. However, there was an issue with our check-in — while the rest of our group had rooms ready, one room in our party was not. We were initially asked to wait an hour, but when we returned it still wasn’t available, which was frustrating as it meant we were at risk of being late for pre-booked plans. To their credit, the receptionist did resolve this by offering an alternative room that was ready.The rooms themselves are quite small and don’t really match the photos online. They felt a bit basic and not particularly homely — carpet instead of laminate flooring would have made a difference — but they were clean, which is the most important thing. The bed was comfortable enough for a short stay.One downside is that the hotel sits on a very busy road junction, and traffic noise is noticeable at night even with the windows closed.Breakfast was a positive — the dining area was modern, there was a good selection of food and drinks, and staff were efficient at clearing tables.Overall, the hotel was perfectly adequate for a couple of nights and served its purpose, but I personally wouldn’t choose to stay here again on a return trip to Paris. Equipe Expérience Client, Other at ibis Paris Tour Eiffel Cambronne 15eme, responded to this review Hi,Thank you for taking the time to share your experience with us. I'm glad to hear that you found our location convenient and enjoyed our breakfast offerings! I understand your disappointment regarding the check-in delay and the room size. We strive to have all rooms ready for our guests, but sometimes unexpected situations arise. I'm pleased our team could provide an alternative room to help you settle in. I also appreciate your feedback about the room aesthetics; we aim to create a comfortable atmosphere, and your comments about the flooring will be taken into consideration.Regarding the noise, I’m truly sorry to hear it affected your stay. We understand that comfort is key, and your feedback helps us address such concerns. While we can't change our location, we try our best to manage the experience for our guests.Thanks again for your insights !Best regards,Hélène Customer Experience

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• User:Road41657953546

  Trip type: Solo travel

  Disappointed experience

  02 Mar 2026

  I’m really disappointed with how this has been handled.Due to the UAE airspace closure, I tried multiple times to contact the hotel and booking platform to reschedule or get a refund. I’ve been on hold for hours and sent several emails with no response.This situation is out of my control, and I expected more support and understanding during such a difficult time instead of understanding customer situation they care about money first even though I was tried to reach out them since two days before during free cancellation timings to adjust the booking however team just keep holding lines unnecessarily for long hrs and at the end keep saying staff not available to respond which is very disappointed and at the end after two days of struggle they have deducted the amount without even replying to my emails. Equipe Expérience Client, Other at ibis Paris Tour Eiffel Cambronne 15eme, responded to this review Dear Road41657953546,I'm really sorry to hear about the difficulties you've faced while trying to adjust your reservation.At ibis, we strive to provide the best customer service, and it seems we fell short during your experience. While our cancellation policies are in place to ensure fairness, I wish we could have been more responsive to your requests. Could you please contact us at h1400@acccor.com so we can get more information about your situation?Thank you for bringing this to our attention, and I hope we can offer you a better experience if you choose to stay with us again.Best regards,HélèneCustomer Experience

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• User:Zoe42013

  Trip type: Friends getaway

  Ideal location !

  06 Jan 2026

  Before we went, my friend emailed the hotel to explain it was my 30th and asked if there was anything they could do to make it special. I done the same for him in a different hotel in Edinburgh last year and they were fantastic. This hotel instead ignored the email and put us in the smallest room I have ever stayed in with an absolute rubbish view. The bathroom was tiny. We were barely able to fit in and out of the shower ! We didn’t have a kettle either which normally you get when staying in hotel rooms. On arrival, we were told our room wouldn’t be ready for 2 hours. I paid to store my luggage and went out for a walk and a bite to eat. Around 40 minutes later we came back and miraculously our room was ready. I think they tell you it’s not done so that you pay to store your luggage personally. However, we couldn’t fault how beautiful the reception, bar and restaurant area was. It is in a good location with plenty of restaurants nearby. It’s not a far walk from the Eiffel Tower either. There is a Metro station not too far also. I wouldn’t necessarily stay here again but would recommend just based on location. Experience Client Team, Other at ibis Paris Tour Eiffel Cambronne 15eme, responded to this review Hi Zoe,Thanks for taking the time to share your thoughts on your recent stay with us. I'm glad to hear that you enjoyed our ideal location and the lovely reception!I’m really sorry that we didn’t meet your expectations regarding your room and the special arrangements for your birthday. We do our best to respond within 24 hours, but sometimes we just can’t keep up with that. We understand your concerns about the size of the bathroom; our rooms are designed to meet Ibis standards, especially in Paris where space is often limited. About the kettle, just so you know, we don’t provide tea and coffee in the standard rooms, but our comfort rooms are equipped with a Nespresso machine.I also regret the confusion regarding the availability of your room; it is indeed available from 2 PM. Depending on departures, it can sometimes be tricky to meet all arrival requests. I want to assure you that we don’t hold guests back to charge for luggage storage. If you did pay for storage after 2 PM, please contact me directly with details about your stay so we can process a refund.Thanks again for your feedback, and I wish you all the best for your future travels!MaudeAccommodation Managerh1400-dm1@accor.com

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• User:Ruby R

  Trip type: Couples

  Amazing hotel to stay at in Paris

  14 Dec 2025

  Me and my boyfriend visited for our 2 year anniversary and they decorated the bed with petals in a heart. I would recommend adding a description if you’re there celebrating an occasion. The room had a view of the Eiffel Tower which was beautiful to watch when it sparkled at night. It was in a great location with a minute walk to a metro station. It had lovely restaurants around such as Piou and Le Royal Cambronne which we visited for dinner on the two nights we were there. It was lovely and clean and the staff were lovely. We didn’t hear any noise from others. The bed was comfy. The bathroom was small but had everything you needed. We didn’t have any breakfast at the hotel so I can’t give any review on that. We paid for an early check in which I’d recommend if you get in earlier in the day else you would have to carry your bags most of the day. It was great value for money and I would 100% recommend and would happily go back if I was in Paris again. Experience Client Team, Other at ibis Paris Tour Eiffel Cambronne 15eme, responded to this review Hi Ruby,Thank you so much for your wonderful review ! We're thrilled to hear that you and your boyfriend had a memorable anniversary celebration with us. It's great to know that you enjoyed the special touch of the petals on the bed and that the view of the Eiffel Tower added to your experience. We’re glad you found our location convenient and enjoyed the nearby dining options. Cleanliness and comfort are top priorities for us, so it’s lovely to hear that you found your room to be clean and the bed comfy. We appreciate your recommendation for early check-in; it definitely helps make the most of your time in Paris. We’d love to welcome you back for another stay in the future!Best regards,Hélène Customer Experience

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