Hotel ibis Styles Paris Gare de l'Est Magenta

Recent Reviews: 81

• User: Cool_Person303

  Trip type: Family

  Ibis Styles Magenta. Awful customer service

  For balance, I have stayed at the Ibis Styles Magenta twice before and it has been great.But! This is the first time there has been a problem with the room and the customer service was awful. We arrived in the morning and our room wasn’t ready so we went off exploring and came back in the evening to check-in. By this time there was a different staff member on. She told us that the room we had book… Read moreFor balance, I have stayed at the Ibis Styles Magenta twice before and it has been great.But! This is the first time there has been a problem with the room and the customer service was awful. We arrived in the morning and our room wasn’t ready so we went off e… Read more

• User: danielaY8720LS

  Trip type: Family

  Overbooking and poor reaction

  Hello Sirs, I have had an open complaint with you since October 7, 2024 with no solution. I paid for a room and when I arrived it wasn't available (my son had to sleep on the floor). No one is saying what will be done? ibis Styles Paris Gare de l'Est Magenta Reservation NQVHDNSS. Offering a points voucher that can't be used in any hotel (only some of the more expensive ones) is a bad proposition,… Read moreHello Sirs, I have had an open complaint with you since October 7, 2024 with no solution. I paid for a room and when I arrived it wasn't available (my son had to sleep on the floor). No one is saying what will be done? ibis Styles Paris Gare de l'Est Magenta R… Read more

• User: Voyage648647

  Trip type: Family

  Hotel with the feeling of a Youth Hostel....

  My review was deleted so thought to write one here.The Hotel has the feeling of a Youth Hostel and staff that are similar (hard to get a smile or interaction with them... not the usual hotel staff...)The room was small...the bathroom even smaller - barely enough room to use the toilet! Broken features were:- Table lights- Aircon The Breakfast was fairly basic It won't be on my list of places to st… Read moreMy review was deleted so thought to write one here.The Hotel has the feeling of a Youth Hostel and staff that are similar (hard to get a smile or interaction with them... not the usual hotel staff...)The room was small...the bathroom even smaller - barely enou… Read more

• User: stevenjN2778GJ

  Trip type: Couples

  Worst stay ever

  The venue said it was wheelchair accessible - it wasn't. As a wheelchair user I couldn't get into the hotel or downstairs to breakfast. Room was not clean. Very noisy outside all night and felt dangerous. Only single glazed window. Terrible experience and would never return.The venue said it was wheelchair accessible - it wasn't. As a wheelchair user I couldn't get into the hotel or downstairs to breakfast. Room was not clean. Very noisy outside all night and felt dangerous. Only single glazed window. Terrible experience and woul… Read more

• User: Obua F

  Trip type: Business

  My experience wasn’t in person as I never made the trip but was charged for the full service of the days I pre-booked

  Firstly I Pre-booked this hotel for the 23rd of August on hold, and changed the date to 11th September 2024. My visa to France wasn’t issued, lost a big chunk of money(on flights, visa etc). I contacted the hotel via the chat app I used to issue a cancellation on the 27th August as I cannot make the trip. Hotel bluntly ignored me so I assumed it was settled. Fast forward on the 9th of September, t… Read moreFirstly I Pre-booked this hotel for the 23rd of August on hold, and changed the date to 11th September 2024. My visa to France wasn’t issued, lost a big chunk of money(on flights, visa etc). I contacted the hotel via the chat app I used to issue a cancellation… Read more