Hotel Mercure Paris Centre Tour Eiffel

Recent Reviews: 5980

• User: Chris B

  Trip type: Couples

  Hotel Mercure Eiffel Tower Paris - Repayment

  I am writing to inform future visitors that the payment system handling seems to lack experienced staff. The hotel visit itself was great - room, cleanliness and meals.My issue is, it has taken from the 15/09 to 29/09 to recover a payment the hotel took from my bank account on the departure day. It was my travel agent that diligently pursued the hotel until the repayment was completed. I would lik… Read moreI am writing to inform future visitors that the payment system handling seems to lack experienced staff. The hotel visit itself was great - room, cleanliness and meals.My issue is, it has taken from the 15/09 to 29/09 to recover a payment the hotel took from m… Read more

• User: Rozelle F

  Trip type: Family

  Perfect location with great staff, rooms and breakfast

  I'd read some reviews that talked of unfriendly staff and poor decor but I found the opposite of this. Every member of staff we dealt with was friendly, polite and professional. Our rooms were both clean and good sized by Paris standards. The only thing lacking was a room service menu. Breakfast was delicious and plentiful with lots of choice. We noticed that the buffet was regularly replenished,… Read moreI'd read some reviews that talked of unfriendly staff and poor decor but I found the opposite of this. Every member of staff we dealt with was friendly, polite and professional. Our rooms were both clean and good sized by Paris standards. The only thing lackin… Read more

• User: Jennifer M

  Trip type: Family

  Location great .. hotel not so much

  Hotel staff were very nice. I expected them to be rude based on comments I had seen after booking but they were very helpful. The rooms however were small and smelled like dog. This was down to the fact that it’s a pet friendly hotel which again I didn’t know until after I booked. It was in the description I myself overlooked it. The bathroom was quite small and the shower was in a bath but was ve… Read moreHotel staff were very nice. I expected them to be rude based on comments I had seen after booking but they were very helpful. The rooms however were small and smelled like dog. This was down to the fact that it’s a pet friendly hotel which again I didn’t know… Read more

• User: Joanne Charlott... C

  Trip type: Family

  Do not stay at this hotel

  **DO NOT STAY AT THIS HOTEL**We arrived as a family for our daughter's 21st birthday as she wished to visit Paris & the eiffel tower in particular. First morning breakfast was great, well set up, well managed, plenty of staff to help if needed. Reception staff were absolutely disgraceful & that was every shift, pure ignorance & arrogance you couldn't help to feel & notice by all of… Read more**DO NOT STAY AT THIS HOTEL**We arrived as a family for our daughter's 21st birthday as she wished to visit Paris & the eiffel tower in particular. First morning breakfast was great, well set up, well managed, plenty of staff to help if needed. Reception s… Read more

• User: J r

  Trip type: Couples

  Good hotel

  So glad I stayed here when Paris for 1st time, it was in a nice area and was so close to the tower, the hotel was lovely and clean, the staff were so polite and helpful I definitely will stay at this hotel next time I’m in Paris the trip was just amazing.So glad I stayed here when Paris for 1st time, it was in a nice area and was so close to the tower, the hotel was lovely and clean, the staff were so polite and helpful I definitely will stay at this hotel next time I’m in Paris the trip was just amazing.