Hotel Mercure Paris La Defense Grande Arche

46+ photos

Hotel Mercure Paris La Defense Grande Arche

Name: Hotel Mercure Paris La Defense Grande Arche
Address: 17-20 Esplanade Ch. de Gaulle, Paris, france
Telephone: 0204 505 9777
Rating: 3.2

paris, france

About Hotel Mercure Paris La Defense Grande Arche

location

This hotel is located right in the heart of Paris.

facility

The hotel has a lift and features 160 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a TV and WiFi. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, bowling, aerobics, a spa, a sauna, a steam bath and hiking. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Hotel Mercure Paris La Defense Grande Arche

Facilities (17)

Air conditioningLobby24-hour receptionShopsConference RoomInternet accessRoom ServiceLaundry ServiceGaragePetsElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (2)

LibrarySun Deck

General Services (5)

Doctor on callLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (6)

ShowerBathtubHairdryerMinibarTVRoom service

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (1)

Gym

Location

Ouest-La Defense, Paris, France

17-20 Esplanade Ch. de Gaulle

Check-in from 3:00 PM · Check-out by 11:00 AM

Ouest-La Defense, Paris, France

17-20 Esplanade Ch. de Gaulle

Check-in from 3:00 PM · Check-out by 11:00 AM

User Rating & Reviews

3.2

Average

856 reviews

Value
Rooms
Cleanliness
Service

Excellent114
Very Good285
Average233
Poor131
Terrible93

Recent Reviews: 856

User: GailC1976
Trip type: Couples
Decent 3 star, definitely not 4 star
I wanted to share my experience after feeling quite apprehensive due to some of the reviews I’d read before our stay. We booked several months in advance for a 3-night visit to attend the tennis at La Défense Arena.The location is excellent — right next to the station, which connects to the airport with just one transfer. It made getting around incredibly convenient.The room was decent: spacious,… I wanted to share my experience after feeling quite apprehensive due to some of the reviews I’d read before our stay. We booked several months in advance for a 3-night visit to attend the tennis at La Défense Arena.The location is excellent — right next to the…
User: maimC5274PC
Trip type: Family
Avoid staying here
Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche.ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way.We were promised a late check-out by Marianna, but once she went on leave, her colleagues flat-out refused to honor it. The reception staff are rude, arrogant, and completely unprofessional. Phillip in particular mocked us openly, ex… Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche.ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way.We were promised a late check-out by Marianna, but once she went on leave, her colleagues fla…
User: Connor G
Trip type: Couples
Unbelievably bad!
The pictures of this hotel are VERY misleading! Our room was not well kept, bathroom and shower were dirty and moldy, and the carpet smelled of mildew. My wife and I immediately notified the front desk and the response we got was basically "sorry, we have no other rooms...and no refunds." Fortunately for us we booked through Expedia and were able to cancel through them (with a partial refund). I'm… The pictures of this hotel are VERY misleading! Our room was not well kept, bathroom and shower were dirty and moldy, and the carpet smelled of mildew. My wife and I immediately notified the front desk and the response we got was basically "sorry, we have no o…
User: Kelly J
Trip type: Friends getaway
Not as described
I’m disappointed by this hotel majorly.. the photos when booking looked absolutely beautiful and I was looking forward to staying here however upon arrival we found out we were in a building a bit further down the street which wasn’t a problem. We entered the room and the photos are nothing like the actual room. It was clean but was quite dark and dingy there was plaster all over the walls where t… I’m disappointed by this hotel majorly.. the photos when booking looked absolutely beautiful and I was looking forward to staying here however upon arrival we found out we were in a building a bit further down the street which wasn’t a problem. We entered the…
User: Tarek Z
Trip type: Family
The worst hotel ever - Not recommended at all!
Dear Accor Customer Service,I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group.As a regular and loyal guest of Mercure hotels, I was appalled by the experience I encountered during this stay. The air conditioning in my roo… Dear Accor Customer Service,I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group.As…

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