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Hotel Mercure Paris La Defense Grande Arche

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Hotel Mercure Paris La Defense Grande Arche

locationOuest-La Defense, Paris

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About  Hotel Mercure Paris La Defense Grande ArcheAbout Hotel Mercure Paris La Defense Grande Arche

Location

This hotel is located right in the heart of Paris.

Facility

The hotel has a lift and features 160 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a TV and WiFi. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, bowling, aerobics, a spa, a sauna, a steam bath and hiking. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

 Amenities at Hotel Mercure Paris La Defense Grande Arche Amenities at Hotel Mercure Paris La Defense Grande Arche

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Gym

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

114

Very Good

284

Average

229

Poor

131

Terrible

92

Recent Reviews: 850

  • User:GailC1976

    Trip type: Couples

    Decent 3 star, definitely not 4 star

    rating29 Oct 2025

    I wanted to share my experience after feeling quite apprehensive due to some of the reviews I’d read before our stay. We booked several months in advance for a 3-night visit to attend the tennis at La Défense Arena.The location is excellent — right next to the station, which connects to the airport with just one transfer. It made getting around incredibly convenient.The room was decent: spacious, with a comfortable bed and a warm shower. Nothing fancy, but perfectly adequate for our needs. It did feel more like a 3 star rather than 4 star but it was ok for a couple of nights. If I were to book again, I’d probably choose the main Mercure Hotel rather than the Residence. That said, our experience was better than many reviews had suggested, or perhaps we just got lucky with our room. You check in at the main hotel (turn left when exiting the station), then walk across the square to reach the Residence entrance (to the right of the station). Thankfully, we went to the main hotel first, which saved us some confusion.I really liked La Défense as a neighborhood. It felt safe, had plenty of dining options, and was pleasant to walk around. We also enjoyed a stroll through the market on Tuesday morning, which is located right outside the hotel.
  • User:maimC5274PC

    Trip type: Family

    Avoid staying here

    rating02 Oct 2025

    Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche.ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way.We were promised a late check-out by Marianna, but once she went on leave, her colleagues flat-out refused to honor it. The reception staff are rude, arrogant, and completely unprofessional. Phillip in particular mocked us openly, exchanging smirks and eye contact with his colleagues while we raised complaints.This is supposed to be a 4-star hotel, but it feels more like a rundown hostel with hostile staff. Absolute disgrace – avoid at all costs.
  • User:Connor G

    Trip type: Couples

    Unbelievably bad!

    rating05 Sept 2025

    The pictures of this hotel are VERY misleading! Our room was not well kept, bathroom and shower were dirty and moldy, and the carpet smelled of mildew. My wife and I immediately notified the front desk and the response we got was basically "sorry, we have no other rooms...and no refunds." Fortunately for us we booked through Expedia and were able to cancel through them (with a partial refund). I'm now in the process of filing a dispute with the credit card company to recover the remaining funds! If you are looking for a proper 4-star hotel in the same area, check out the Hilton Grand Arche. Night and day difference! As for this Mercure hotel...avoid it like The Plague (literally).
  • User:Kelly J

    Trip type: Friends getaway

    Not as described

    rating26 Jul 2025

    I’m disappointed by this hotel majorly.. the photos when booking looked absolutely beautiful and I was looking forward to staying here however upon arrival we found out we were in a building a bit further down the street which wasn’t a problem. We entered the room and the photos are nothing like the actual room. It was clean but was quite dark and dingy there was plaster all over the walls where they had covered holes but not sanded down or painted back over.. again not too much of an issue but definitely what we had expected when booking. I also ended up covered in bites from bed bugs. I returned home today and I’m still covered in them. It is so noisy in the hotel and the streets surrounding during the night, there is no air con so we had to sleep with the windows open which made it even noisier. The walls and beds vibrate from the metro and the lift coming up and down the floors. Definitely wouldn’t be returning.
  • User:Tarek Z

    Trip type: Family

    The worst hotel ever - Not recommended at all!

    rating14 May 2025

    Dear Accor Customer Service,I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group.As a regular and loyal guest of Mercure hotels, I was appalled by the experience I encountered during this stay. The air conditioning in my room was not functioning, and when I approached the reception for a solution, I was met not with professionalism or concern, but with rudeness and complete indifference. The only response I received was, "open the window", which is an absolutely unacceptable and dismissive approach to a basic comfort issue in a hotel of this category.This is not just about a technical fault—it’s about poor customer service, lack of empathy, and a complete absence of accountability from your staff. I have come to expect a certain level of hospitality and care when staying at Mercure properties, and this experience was the exact opposite.This incident has left a very negative impression and has made me seriously question whether I should continue choosing Mercure for my travels.I demand an explanation for this lack of service, and more importantly, I expect concrete action to be taken. At the very least, I request appropriate compensation for the discomfort and disrespect I experienced.I trust you will treat this complaint with the seriousness it deserves and respond promptly.No.PHWLFQRV

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