Hotel Mercure Paris Opera Lafayette

Recent Reviews: 57

• User:annick v

  Trip type: Business

  Great hotel

  01 Mar 2026

  Great location with close accesses to restaurants, bars, shops and metro.Caroline and her colleagues attended us very well. Super friendly and very helpful I would definitely stay again! Mickael VEVRES, General Manager at Mercure Paris Opera Lafayette, responded to this review Dear Madam,Thank you very much for your kind review. We are delighted to read that you enjoyed your stay at our hotel and that our team made you feel welcome and well taken care of.Providing our guests with the best possible service is our priority, and your feedback reassures us that we are achieving our goal.We truly hope to welcome you again very soon.Best regards,Kilyan - Premier de réception

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• User:claireeaston709

  Trip type: Business

  Good location and room. Would stay again

  23 Nov 2025

  I would recommend this hotel and stay here again when we return to Paris. We had a twin room as travelling with a colleague/friend for a travel agent weekend social. Room was clean and enough space for what we needed. We had a lovely corner room so pretty street views from both the bedroom and the bathroom. From the hotel we walked to all the main sites… from the Louvre to the Eiffel Tower (we did end up getting an uber back). There is also a fun Irish bar 5 mins around the corner. mary, at Mercure Paris Opera Lafayette, responded to this review Dear,Thank you very much for your kind words.We are delighted to hear that you had such a lovely stay with us. Our main goal is to offer a wonderful experience to all our guests, and your feedback truly shows that we have succeeded.We sincerely hope to welcome you again very soon.Best regards,

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• User:Eimear O

  Trip type: Couples

  Disappointing hotel stay

  18 May 2025

  We booked here for two nights for our honeymoon, on arrival we had been advised of an upgrade, sadly this is the last good thing I can say about this hotel. When we came back to the hotel there was a mouse running around the hallway on the second floor. When I went to reception the receptionist advised there was little he could do as there was no manager, he also asked if I had any evidence I advised that the cameras in the hotel will have caught the footage and he advised he didn't have access to the cameras but management would check them. I then had to ask if it was possible to be moved to one of their sister hotels, which they were able to do. Unfortunately we were moved to a much smaller and dated hotel. Which did not match the standard of what we had booked. The room was tiny and smelt really strongly of wood polish, the walls were paper thin and good hear other guests until the earlier hours of the morning. And on the day of check out we were told we could have a complimentary later check out and at 11.45am a housekeeper attempted to come on into the room, the check out is advertised as 12 pm and we even had a do not disturb sign up. I was advised a manager would be back in contact regarding the issues listed and we are still waiting to hear back. There seems to be an issue with communication in this hotel. This left a complete dampner over our holiday and honeymoon, I look forward to hearing from management. I felt sorry for the young receptionist in the hotel as he was pleasant and it is clear that the hotel has a staffing issue regarding management.

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• User:Explorer05110525023

  Trip type: Family

  A Disappointing Experience

  23 Jul 2024

  Review: A Disappointing ExperienceRating: 0 Stars (if I could)From the moment we arrived, our experience at this hotel was disappointing. Despite paying £500 for our stay, we weren't greeted by the staff upon arrival. The receptionist was unprofessional, choosing to remain on a phone call with another customer while we waited. This lack of attention resulted in a 10-minute wait just to check in.When we finally got to our room, we were dismayed by its small size. Adding to our frustration was the false advertising of complimentary coffee and tea, as the hotel refused to provide us with milk and water. To make matters worse, our call to room service only added to the negative experience. Overall, this hotel failed to meet even basic standards of hospitality. I would not recommend staying here.

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• User:Cruiser00269351482

  Trip type: Solo travel

  Small Hotel In Quiet Neighbourhood

  15 May 2024

  As an Accor Plus member, on this Paris trip decided to check out the Accor hotels, most of which are in the Paris central area, to sample and compare the stay experience at different tier accommodation within the France and European context, as compared to similar tier accommodation in Asia Pacific and Oceana. Stay at this Mercure followed a stay at a nearby ibis the night before.The most noticeable and distinguishable features are most hotels are generally in small existing buildings, hence do not have many rooms, which generally fall into the compact category, and other than a breakfast area which doubles as a general use area at other times, there is no restaurant since there are many restaurants and fast-food outlets, nearby or adjacent. This Mercure (with 40+ rooms) is in a corner of Rue De Trevise and Rue de Montyon, flanked on the right by the Mercure Paris Opera Faubourg and the left by ibis Styles Paris Lafayette Opera. Entry is through a secured door, opening into the breakfast, bar and common area. Check in being 14:00, Matthieu who was on duty took my bag and we had a pleasant chat, since it was quiet. There is no reception and the tables in the general area served as the duty staff’s “office”, but it seemed to work. Whilst planning my itinerary, Matthew came back and said my room was ready before time.Layout and finish of the rooms are typically Mercure but very small, smaller than those in the ibis I was in the day before. The bathroom is about the size as in an aircraft, with similarly small sink and a compact shower cubicle attached. As I was told the hotel was fully booked, there was no upgrade so did not have the opportunity to compare. However, there is a bar fridge and a safe, plus coffee/tea making facilities and a sparkling and a still drinking water, but no in room slippers as is the norm throughout Asia Pacific and Oceana.Though on the first floor, it was very quiet as it was some 100m in from junction with Rue du Faubourg. Reopened after renovation this two-year old hotel is clean and tidy, with natural light from the large window and interior lighting. Bed was comfortable enough for a reasonable rest. The breakfast spread was expected of this level, adequate with scrambled eggs and bacon as the hot items and a selection of fruits, breads, pastries and cakes and cold cuts and cheeses. Seating was adequate, and beverages include juices, coffee and tea…. Express check out was just as easy, drop the card and go.

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