Hotel Prince Albert Lyon Bercy

Recent Reviews: 340

• User:S M

  Trip type: Family

  10/10

  29 Jan 2026

  Very goood location Very good staff Very helpful reception Very good atmosphere The best place to stay in paris Rooms are cosy Good value of money La Réception, Service clients/Réception at Hotel Prince Albert Lyon Bercy, responded to this review Dear G2987CRsm,We sincerely thank you for taking the time to share your experience following your stay with us.We are delighted to read that you enjoyed our location, the comfort of our rooms, as well as the quality of the welcome and service provided by our team. Your compliments regarding the hotel’s atmosphere and value for money are particularly appreciated and represent a wonderful reward for the daily efforts of our staff.It was a true pleasure to welcome you, and we hope to have the opportunity to host you again during a future stay in Paris.Kind regards,Dominique / Front desk

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• User:knation1234567

  Trip type:

  We enjoyed our stay

  14 Sept 2025

  Thanks a lot for the perfect stay. We really appreceated the service and the close location to the railwaystation. La Réception, Service clients/Réception at Hotel Prince Albert Lyon Bercy, responded to this review Dear knation1234567,We sincerely thank you for choosing our establishment and for sharing your positive feedback. We are delighted to learn that you appreciated the quality of our service as well as the proximity to the train station.It was a real pleasure to welcome you, and we hope to have the opportunity to host you again during your next visit.Kind regards,Dominique / Front desk

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• User:pedrojcobo

  Trip type:

  Completely disappointed

  24 Aug 2025

  We arrived at the hotel on Thursday, August 21st. On Saturday, August 23rd, and Sunday, August 24th, we found the beds unmade (there was no personal belongings on them that would have prevented them from being made; I attach photos from Sunday).On Saturday, we reported the incident to reception, but it had no effect.On Sunday, the tissue box was not changed.Housekeeping did not clean the bathroom on Saturday. They also did not replenish plastic cups or tea and coffee sachets (which we don't consider important).We are completely disappointed. Housekeeping did not perform their minimum duties, and reception was unable to rectify the error, as it was repeated again on Sunday.We consider this incident unacceptable. This has never happened to us at any other hotel before... until we arrived at the Prince Albert Lyon Bercy. La Réception, Service clients/Réception at Hotel Prince Albert Lyon Bercy, responded to this review Dear pedrojcoboWe thank you for taking the time to share your impressions following your stay with us.We are sincerely sorry to learn that your experience did not meet your expectations, and we offer our sincerest apologies for the inconveniences encountered regarding the housekeeping service. The quality of daily cleaning, as well as the responsiveness of our reception team, are among our top priorities, and it is unacceptable that these standards were not upheld during your stay.Your comments have already been shared with our head housekeeper and the reception team so that immediate corrective measures can be implemented to prevent such a situation from happening again.We fully understand your disappointment and deeply regret that your stay did not reflect the level of service we strive to offer each of our guests.In the hope of regaining your trust, we would be delighted to welcome you again and provide you with an experience that lives up to your expectations. Please do not hesitate to contact us directly for your next booking so that we may give you our utmost attention.With our kindest regards,Dominique / Front desk

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• User:mbiasc363057

  Trip type:

  A quiet and nice stay

  04 Aug 2025

  A nice cozy hotel where to stay while discovering the beauty of Paris. It Is very close to the train station Paris Gare de Lyon and in a nice area, with restaurants and pubs. Rooms are clean but small, bathrooms wide and modern. Breakfast Is good. The staff Is really kind and polite, It Is a pleasure to ask them for what you Need. La Réception, Service clients/Réception at Hotel Prince Albert Lyon Bercy, responded to this review Dear Guest,Thank you so much for taking the time to share your kind feedback following your stay with us.We’re delighted to hear that you enjoyed the comfort and coziness of our hotel, as well as our convenient location near Gare de Lyon and the lively neighborhood full of restaurants and pubs. It’s also wonderful to know that you appreciated the cleanliness of the rooms, our modern bathrooms.We hope to have the pleasure of welcoming you back on your next visit to Paris!Warm regards,Amanda / Front desk

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• User:mst1040

  Trip type: Couples

  A bad experience in many ways ...

  28 Jul 2025

  We booked two 'single' rooms for one night at this hotel. We had a relatively early flight and arrived at the hotel at around 10:30 a.m. We knew that the rooms would not be available until 3 p.m., and apparently there were no rooms available for early check-in. That wasn't a problem in itself. We returned to the hotel at 2:10 p.m. and thought we would have better luck. The receptionist said the same thing she had said in the morning: ‘Not until 3 p.m.’ If this is an absolute rule (‘Not a minute earlier...’), then it is legally acceptable. Nevertheless, it is unlikely that there would be no rooms available at 2:10 p.m. at all ... Furthermore, as a customer-friendly receptionist, if I saw that two customers had arrived very early, I would contact the cleaning staff and ask, ‘Could you perhaps clean rooms XX and XY a little earlier and get them ready...?’ or find another ‘more pleasant’ solution than the standard answer, ‘Not until 3 p.m.’ But that wasn't all: my friend forgot a jacket in the wardrobe when he left, and there was no response at all to two emails about this – one from my friend and one, a week later, from me (because it was me who had done the booking.com reservation). When my friend personally passed by again 14 days later, they said that nobody had found such a jacket in our rooms. Both this fact and the lack of response to two emails are more than surprising. This hotel will see us never again! La Réception, Service clients/Réception at Hotel Prince Albert Lyon Bercy, responded to this review Dear mst1040Thank you for taking the time to share your experience at our establishment. We are sincerely sorry to learn that your stay did not meet your expectations.Regarding your early arrival, we understand your frustration at not being able to access your room before the official check-in time. Although our procedures stipulate check-in from 3:00 PM, we strive, whenever possible, to offer alternative solutions to accommodate our guests under the best conditions. It seems that in your case, we failed to demonstrate the expected flexibility, and we kindly ask for your forgiveness.Concerning the forgotten jacket, we deeply regret our lack of responsiveness. The failure to respond to your two emails is unacceptable and does not reflect the level of service we are committed to providing. We understand how disappointing this situation must have been and offer our sincerest apologies.Please know that your comments have been taken very seriously and have been forwarded to the relevant teams to implement the necessary corrective measures. Your feedback is valuable in helping us improve the quality of our services.We hope to have the opportunity to regain your trust during a future stay.Sincerely,Dominique / Front desk

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