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Hotel Queen Mary

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Hotel Queen Mary

locationEtoile-C.Elysees/Trocadero, Paris

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About Hotel Queen MaryAbout Hotel Queen Mary

Location

This appealing city hotel is located between the Opera and close to Madeleine. The hotel is an oasis of peace and quiet with a welcoming and warm atmosphere. Within 200 m of the hotel are links to the public transport system, which can easily be reached on foot. In the immediate vicinity, there are further cultural and historical highlights as well as a diverse range of numerous restaurants, cafes, bars and extensive entertainment venues are available.

Facility

The hotel was built in 1900. 36 rooms, including suites, 5 single rooms and 28 double rooms, are located on 6 storeys and can be reached by a lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Various dining options are available, including a restaurant with air conditioning, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hotel Queen Mary Amenities at Hotel Queen Mary

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

LocationLocation

Map preview

Around this property:

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

164

Very Good

184

Average

46

Poor

11

Terrible

17

Recent Reviews: 422

  • User:Paul H

    Trip type: Family

    Nice updated hotel, great location!

    rating29 May 2026

    wait in the lobby as they got the room ready - receptionist gave us all candies which my kids definitely enjoyed (family of 4). Everyone was super friendly, and room was a good size. Had a front room that had a pull out bed (which they had a setup for us) plus another loveseat. Then a 1 bedroom which was a good size. Everything was nicely updated and felt newly remodeled. The nespresso machine was a nice touch, and it was good to have a fridge. If you are tall, the room we had was on the 6th floor and while the dormers helped, the roof was slanted and the beams were low. We are not tall, but still needed to take care on the ceiling. It was also nice to have an elevator - it is very small. All 4 of us could not fit with luggage. The location was great, 5min from 2 different stations - plenty of markets and restaurants within a few minutes. They had 24/7 coverage at the front desk, and everyone was smiling and helpful - nice to know if I lost my key or had some issue, there was someone there. It also felt safe in the area - no worries for me any family of younger kids. Overall I'd definitely recommend this place and come back next time we were in Paris.

  • User:quang h

    Trip type: Family

    A Pleasant Surprise Excellent Location and Service.

    rating22 Apr 2026

    Title: A Pleasant Surprise with Excellent Location and ServiceAs a travel agent, I recently checked into the Queen Mary a couple of days ago and was genuinely impressed. The front desk team was warm, professional, and efficient, ensuring a smooth check-in experience.The property boasts an excellent location, making it very convenient for travelers. My room was recently renovated—modern, comfortable, and brightly lit, which added to the overall comfort of the stay.Overall, this hotel was a pleasant surprise, and I would confidently recommend it to clients seeking a well-located and comfortable stay.

  • User:Eliz-K_1988

    Trip type: Solo travel

    One of the worst hotels in paris!!

    rating03 Mar 2026

    The hotel is one of the worst in Paris!!The double room I had booked was one of the smallest I have seen in my life!It was so small that while I was trying to enter with my suitcase, I hit my body myself several times by bumping on the wall. Since I am slim, I imagine that a person with more weight could never get in!! The furniture were old and worn, almost dated like 30 years ago. The bathroom was also old and very small and in the bathtub only half of my body could fit it!The breakfast was served in an external closed and very small space and it was one of the worst I have ever experienced.There was only a few croissants, cheese and ham, coffee and juice and nothing else. I am surprised that the rating of the hotel is 4.1 here, as in my opinion it shouldn't have more than 1.5 !! Don't go to this hotel!Save your money for a hotel where people respect you as a customer! Chantale A, at Hotel Queen Mary, responded to this review Dear guest,We thank you for taking the time to share your feedback. Whether positive or negative, all reviews help us to continually improve our services.First of all, we were unfortunately unable to clearly identify your stay. After investigating, we found that the only guest named Elizabeth who stayed with us in December had booked a Double Room and was complimentary upgraded to a Superior Double Room, which is more spacious than the category originally reserved. For this reason, we were quite surprised to receive your negative review two months after your stay.We have carefully considered your comments and would like to provide some clarifications.All of our rooms were renovated between 2019 and early 2026. Our Double Comfort rooms were fully refurbished in 2019 and feature modern furniture. The furnishings are therefore recent and certainly not “30 years old” as mentioned. While, as in many centrally located Parisian hotels, room sizes may be more compact than in some other countries, the exact dimensions are clearly indicated on our website and fully comply with Paris standards.Regarding breakfast, we are equally surprised by your description. We offer homemade cakes, homemade club sandwiches, seasonal products, a selection of pastries, cheeses and cold cuts, as well as juices and hot beverages. Eggs are freshly prepared to order (omelets, scrambled eggs, etc.). The breakfast room is located in our second building, accessible by simply crossing our patio, where our Christmas tree was displayed during the holiday season.We always encourage our guests to inform the reception team of any concerns during their stay so that we may address them immediately and ensure a pleasant experience.Guest satisfaction remains our top priority, and our consistent ratings reflect the positive experiences of the majority of our guests.Faithfully yours,

  • User:Mona B

    Trip type: Family

    Medium

    rating11 Dec 2025

    Good location . Reception service was mediocre and staff were not friendly. Breakfast was not good as I expected . Ventilator already old and broken yet we were asked to pay for damages even though we barely touched. Chantale A, Other at Hotel Queen Mary, responded to this review Dear Mona B,We thank you for sharing your feedback and we are glad you appreciated our location. Your negative comment regarding our reception team appears to stem from the fact that we had to charge you an amount, as the room was left in an unacceptable condition.Based on numerous other guest reviews, our reception team offers friendly and attentive service.We understand your concern but the charge was necessary to cover the cost of restoring the room to its original state.We hope our reply clarifies the situation.Faithfully yours,

  • User:65maurice65

    Trip type: Business

    This time a bit lower than expected.

    rating04 Dec 2025

    Reception service and room were OK. Breakfast service was not as good as usual. But I'm happy to give it the benefit of the doubt because I was always satisfied before. Chantale A, at Hotel Queen Mary, responded to this review Dear guest,We thank you for sharing your feedback online.We appreciate your comments and are happy to know you generally enjoyed your stay. We apologize for breakfast but, please note that we now serve homemade cakes, freshly prepared club sandwiches, seasonal ingredients, eggs freshly prepared to order etc... . We hope to see you again soon at Queen Mary hotel in Paris!Faithfully yours,

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