Hotel Scarlett

Recent Reviews: 501

• User:libby s

  Trip type: Friends getaway

  Unclean hotel

  16 Jul 2025

  Check-In ExperienceWe arrived at the hotel around 12pm after an early morning of travel. From the moment we entered, there was a noticeable smell of damp throughout the property. We were informed that our rooms were not yet ready, and we asked if there was anywhere we could shower or freshen up. We were told to use the basement toilets (where there was no shower), which was not a viable option due to our heavy suitcases and the multiple flights of stairs. As a result, we were forced to get changed in the hotel lobby — an experience that felt undignified and extremely uncomfortable.To add to this, after we had changed in the lobby, we were told by another staff member that one of our rooms had been ready the entire time. This meant we had dressed in the lobby unnecessarily. During this time, one staff member in the lobby had a strong and unpleasant body odour, which made us feel sick.Room IssuesI had paid extra for an upgraded room, but what we received did not reflect this in any way as the second room was exactly the same. Upon receiving our key card, we were told to carry our luggage up two flights of spiral stairs, with no offer of help from staff. This was not only exhausting but also unsafe, and it took us nearly 20 minutes. The carpet on the stairs was dirty, worn, and smelled unpleasant.The room itself was very small, dark, and had a strong old damp smell. It felt unclean and uninviting. The following issues were noted: No mirror in the main room, and no nearby sockets to use hair styling tools. Along with no full length mirror in the hotel at all.There were holes in the carpet in the room itself, adding to the sense of poor maintenance and neglect.The only mirror available was in the bathroom, which steamed up quickly and took a long time to clear.The toilet was positioned awkwardly, making it uncomfortable for anyone taller than 5'6" to sit on it without their knees touching the wall.No bathroom storage, so we had to live out of our suitcases.I requested additional hangers at check-in and again later that day, only to be told eventually that none were available.The “upgraded” room was no different from our friends’ standard room, except ours had twin beds instead of a double — no added value despite the extra charge.Shower sprayed water in all directions due to the shower head not being cleaned.The shower had a leak and caused flooding in the bathroom.Towels left for replacement came back smelling damp, with makeup stains, creases, and did not seem freshly laundered.Toilet roll was not replaced on our second morning.We encountered spiders in the room, which further questioned the cleanliness.I wiped the main door handles with disinfectant wipes and found them covered in dirt.We could see the air was dusty when the AC and reading light were on, raising hygiene concerns.Additional ConcernsWalls were very thin; we could hear music and early morning noise from neighbouring rooms, making restful sleep difficult. I was woken very early morning every day to them leaving their room.One afternoon, my friend went to reception to ask for water and found a staff member asleep at the desk, with a pillow on the counter.The area surrounding the hotel did not feel safe, especially when returning late in the evening.On our final morning, I discovered old dried blood on the bottom of the bed while checking for any belongings before departure.Once again, we were required to carry our heavy bags down two flights of spiral stairs, with no assistance offered.Overall we did not find the staff very friendly or inviting.Health ImpactSince returning home, I have been unwell with a sore throat and congestion. I strongly suspect this is related to the conditions in the hotel. I’ve had to take time off work as a result, which is deeply frustrating.

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• User:Rolf v

  Trip type: Couples

  Nice Hotel

  30 Dec 2024

  It was a very good Hotel, well located near the metro station "Pyrénées". Nice room, good breakfast and nice helping people. The location was in a quiet neighbourhood. A good Hotel from where to visit Paris. We will visit this Hotel again for sure.

• User:wanderlustingalways

  Trip type: Family

  Overpriced tiny rooms.

  03 Nov 2024

  This hotel is sooo tiny. I literally could not believe how everything feels so cramped and I have travel a lot across Europe, so it's definitely not about American standards versus European ones. I also found the ventilation off so with the wall to wall carpet, it was stuffy and smelled moldy. The staff also barely speaks English and just seem unable to make decisions without checking in with the big boss, who I guess owns another sister hotel and is quite missing in action.

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• User:Paula H

  Trip type: Family

  Not Unpleasant but did not convert me from Airbnbs

  21 Oct 2024

  Very conveniently situated hotel. Not spotless (some dust and carpets could have done with more careful hoovering) but comfortable. Fabulous shower with great pressure (a consideration for washing long hair!). Comfortable bed and pillows, good quality towels. Only French speaking channels with no English subtitles but this mattered little to us as we were out and about a lot.There is a lift to all floors - but it is very small and a tight squeeze even for 3 people.We booked 2 rooms, one superior and one classic. Unfortunately our specific request to ensure the superior was allocated to the couple - not the single person - went ignored, so when we realised the mix up we needed to swap rooms (purely on the principle the couple had paid more for the superior room). Actually though, the superior room was only marginally bigger and was at the front, which was much, much noisier outside (Light sleepers should consider ear plugs).There are no hot drink facilities in the room (only cold drinks from the mini bar). We had one very helpful night receptionist (Saturday) show us where to get some hot water to take up to our rooms (including China cups) and the next morning (Sunday) a day receptionist who responded to my request to purchase 3 coffees to take to our rooms by telling me they didn’t have suitable cups to take to the rooms. So instead, I walked to a local restaurant to purchase 3 takeaway coffees. Worth noting that the thermostat in both rooms did nothing at all and was stuck on 20, even if you tried to change it. Overall, it was conveniently situated but I do not feel comfortable with how much we paid and, as it is likely we will be frequenting that area again, I would look for an Airbnb next time - if anything, just to guarantee access to a kettle! 😆

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• User:karensB5249LG

  Trip type: Couples

  Meets expectations - just!

  07 Sept 2024

  The room was good as per photos. The location of Belleville is excellent - true Paris and very multi cultural a great place to explore and hang out.The hotel does what it says and no more. There is no tea or coffee making facilities, only 1 shelf at the top of the wardrobe so not convenient. There were 2 wine glasses but only 1 plastic one for water.We asked for a quiet room but were still on the side of the road which was noisy.

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