Ibis Budget Rambouillet

Recent Reviews: 270

• User:Matt H

  Trip type: Friends getaway

  Worst Ibis budget I've visited

  19 Aug 2017

  We have used Ibis budget hotels for many years as we travel through France. This was the worst we have stayed in. Rooms dirty, beds sheets not clean, staff disinterested and unhelpful. Hotel hard to find with no signage. Hotels needs to be refurbished and staff retrained. They are letting down the brand and company. Mariam M, Gérant at Ibis Budget Rambouillet, responded to this review Madame/Monsieur MATT, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis budget Rambouillet. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Budget sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

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• User:KonstMAN

  Trip type: Business

  Too

  27 Jan 2017

  Great personal and very helpful. I was once in Germany at Ibis Budget (Zwickau) but this hotel is better!The internet is amazingly fast! For this price totally ok! If you want to eat or quickly shop - there is a huge mall nearby (5Min foot walk) Mariam M, Gérant at Ibis Budget Rambouillet, responded to this review Madame/Monsieur KONSTMAN,Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Rambouillet.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleurs

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• User:ceth73

  Trip type: Family

  Poor customer service support from Accor and poor hygiene

  10 Aug 2016

  This review isn't only based on our stay in the hotel, but also on the service received from the Accor customer service support.Once we booked the hotel I wanted to call them to ask if it would be possible to get a babybed in one of the rooms for our 2 year old daughter. However I was not able to reach their number as both my girlfriend's and my mobile subscription weren't allowed to call it. One of the service provides play a message indicating our subscription didn't allow calling these type of numbers, I am guessing because you get charged once connected.Hence I submitted requests to Accor customer services via the website asking for the same as above and see if they could help us contacting the hotel.First request was sent on Tuesday for a reservation on Saturday. When submitting the request it was stated that I would be contacted within 48 hours. In the confirmation email received it was stated that I would be contacted ASAP. It's already strange that Accor mentions 2 different service level, but in any case I wasn't contacted at all. I submitted a second request on Friday and after the stay on Monday. We're 1,5 weeks later and still no reply. Needless to say I am very dissatisfied with the service received or better NOT received.Coming back to the hotel, obviously the receptionist wasn't aware of our request for a babybed and had already given the only one they had to another family just the day before.When getting into the room there was a flyer on the bed referring to 'destination qualité' referring to impeccable cleanliness and the fact that the chamber was verified. Well .... when you find a long hair in the middle of your duvet, another long one under the mattress of the bunkbed, several shorter ones on top of the mattress of the bunkbed and in the toilet, you have failed I my book.I understand this is a budget hotel, but hygiene is key no matter what.On top both rooms we booked smelled like being smoker rooms in the past, where they tried to hide the smell using an air-freshener.To end on a positive note. The location of the hotel is ok, not too far away from the center of Rambouillet, which is pretty nice btw, and having a couple of restaurants nearby.

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• User:klsaward

  Trip type: Friends getaway

  Basic but acceptable

  28 Sept 2014

  We spent one night here on a walking trip. The room was clean enough, but bot particularly comfortable, and we had to ask for soap and towels. Breakfast (an additional add-on) was pretty good, with fresh fruit as well as yogurt, cheese, ham, and breads available. Both people we met on staff were lovely; both were helpful and friendly, despite our not speaking their language.

• User:warbis66

  Trip type:

  Good budget hotel

  23 Aug 2014

  Good for a stopover; note this is the budget Ibis there is also an Ibis across the road.Clean spacious and functional rooms at a very good price. We got a room that slept 5 which was fabulous. Didn't do breakfast