Ibis Budget Saint-Maurice

Recent Reviews: 342

• User:Ramish A

  Trip type: Family

  Terrible Hotel to stay

  28 Apr 2024

  Won’t recommend at all!Recently stayed there for 3 nights and literally no internet in the building. Full wifi signal but not internet. No soap to wash hands after toilet. Requested them to get us some liquid soap but they don’t provide such stuff. No cattle to get hot water or coffee corner. Basin was fully blocked. Very small room it should have been €25 per night but they’re charging arm and a leg. 16-18 minutes walk to very nearest train line. On my complain at the reception, they have no answers as everyone was blaming to each other.

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• User:C9241ANmariaf

  Trip type: Friends getaway

  Horrible Never Again

  18 Oct 2022

  I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised. In addition, when emailing back to them I do not even get a reply back. I do not know whether to laugh or cry. I know i booked a 2 star hotel, hence I am not accepting 5 star service. But Checking into a room in this state no matter what star it is is not acceptable. Unfortunately Accor has lost a member and I will not recommend it. sandra SEMEDO, Service clients/Réception at Ibis Budget Saint Maurice, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Sandra SEMEDOIbis Budget Saint Maurice

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• User:Nick H

  Trip type: Business

  Very good little budget hotel

  14 Jan 2020

  Ideal for the business traveller on a budget. Basic facilities but always clean and in a quiet location. There are a number of restaurants and bars close by and Joinville RER is a 15 minute walk away. sandra SEMEDO, Service clients/Réception at Ibis Budget Saint Maurice, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sandra SEMEDOIbis Budget Saint Maurice

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• User:hartawan_cheung

  Trip type: Couples

  Good Location Hotel - Near Laundry & Carefour

  13 Jun 2019

  The hotel room very small which very limited space to do anything. But I think it’s common in such big expensive city like Paris. The breakfast is ok but off course not fancy. There’s laundry 24 hours nearby hotel, walk only 1 mins and carefour express within 5 mins walk. The hotel location is good if you want to go Notre Damme and nearby area. Not so close with train station but bus station just opposite the hotel.

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• User:614jd

  Trip type: Business

  Very good value for money at budget hotel

  21 Jan 2019

  This was my second stay (for business) at this hotel.It is a budget hotel and therefore I judge it as such. It has all I need for a short stay: a friendly welcome, clean room, clean bed linen, good shower pressure, good wifi, close to a RER station (10 mins walk then to centre of Paris in 30 mins) and a variety of places to eat close by.Only negative item from a business perspective is that there is only a stool in the room, no chair with a back if you want to work for any time at the small desk. However in all respects it is very good value for money.I will be returning..

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