Ibis Budget Versailles Trappes

Recent Reviews: 180

• User:Gorwydd

  Trip type: Couples

  Good value but a few bad points

  27 Jun 2023

  Exceptionally good value for money and the room was clean, everything worked as it should.Location was perfect as we had visited Versailles Palace during the day and only wanted somewhere to sleep before continuing our trip to the Loire. We also found a supermarket close and right next door a regional restaurant ( we didn't use) Ample parking, free good wifi..Couple of negatives, reception spoke very little English and was not helpful, the room had a awful tobacco smell, that seemed to be impregnated into everything, we do not smoke so wasn't pleasant.

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• User:kellyr944

  Trip type: Friends getaway

  absolutely awful - did not feel safe at all

  03 Nov 2022

  we arrived after a long drive from the UKwe were given the key code to the triple room i had booked, but once inside found that someone else had not only already been given our room, but that they were still occupying it! we were able to walk in whilst all their belongings were in there...complete with all of their prescription medications lying around the room!we were then given a second code for a second room - this was inappropriate as it only had a double bed. so i complained againthe third code and room we were given was a twin room, this time the window lock was broken and the window overlooked a low, flat roof, that could easily allow someone access to our room if they wanted.it also appears that it is not possible to lock the room from the inside (if you have the key code, you are able to gain access) and we absolutely did NOT feel safe at this hotel, so we found an alternate hotel nearby for our trip awaythis was the worst hotel experience i have ever encountered. not only was my booked room 'given away' to another guest, but for there not to be anything preventing us being given their door code, was totally unacceptable. luckily for the people occupying 'my' room, myself and my fellow traveller are honest people...it really could have been anybody that went in to that room

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• User:sleepy155

  Trip type: Couples

  Convenient hotel

  14 Apr 2019

  Helpful and friendly staff. The room was neat and clean. Close to the Palace of Versailles, France miniature and other chateaus within about a 15 mile radius. Not much around the hotel for food or entertainment.

• User:Wanderer26196653886

  Trip type: Family

  5 ⭐️ Staff👏👏👏

  08 Jan 2019

  5 ⭐️ Staff! The property is clean and tidy! Although as a constructive criticism the head manager David should give focus on more staff training mainly on some of his “ created own rules” as these would definitely put the business away. e.g. 5 minutes after checkout time the staff are forced to demand the clients to immediately leave the room otherwise a call will be made to police instead of informing the client that 5€ extra will be added to final bill as a result of the delay, etc. I could give more exemple if contacted. I did tried and requested to speak with him and unfortunately the staff are not allowed or have any means to contact him on weekends even if there are problems with the clients! David R, Directeur général at Ibis Budget Versailles Trappes, responded to this review Dear Guest,I am sorry for the inconvenience encountered during your stay.Indeed for security reasons but also for our procedures one of the members of my team applied the rule a little too directly without preliminary and I apologize.We do not do this in general ...Your remark is very constructive to me and I hope to regain your confidence during a future stay.Waiting to hear from youBest regards.

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• User:jazdakurva

  Trip type: Business

  Clean sheets

  28 Sept 2018

  Very confused receptionist with zero English language knowledge. Sorry that I’m writing this, but I’ve got robbed by vending machine and I’m still missing my bag of crisps and a bottle of oragina... hopefully someone will make sure, that this machine won’t rob anyone else. David R, Directeur général at Ibis Budget Versailles Trappes, responded to this review Dear, Thank you for taking the time to tell us about your experience at the ibis budget Versailles Trappes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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