Ibis Styles Paris Gare Saint-Lazare

Recent Reviews: 925

• User:habipkaradag

  Trip type:

  Elegant, Comfortable, and Perfectly Located

  30 May 2026

  Excellent hotel in a great location. The room was clean and comfortable, the staff were friendly and professional, and the overall atmosphere was welcoming and relaxing. Everything exceeded my expectations. I would definitely stay here again and highly recommend it. Margot Kielt, Directeur général at Hotel Litteraire Le Swann, responded to this review Dear habipkaradag,Thank you so much for your wonderful review! 🌟 We are absolutely delighted to learn that your experience was so enjoyable and that our team helped make your stay memorable. Your kind recommendation means the world to us, and we can't wait to welcome you back for another literary adventure in Paris! Literarily yours, Margot Kielt Director of the Hôtel Littéraire Le Swann****

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• User:juwayriya11

  Trip type:

  Excellent Stay

  10 May 2026

  I stayed here for my birthday trip and the staff were so lovely and welcoming. I put in a special request for a room and they managed to accommodate for it and the communication prior to our check in was great. The room was very clean and in a lovely area. The staff were so nice especially the lady at the reception who checked us in. Margot Kielt, Directeur général at Hotel Litteraire Le Swann, responded to this review Dear juwayriya11,What an absolute pleasure to read your wonderful review! Thank you so much for choosing us to celebrate your birthday trip. We’re truly delighted to know you felt warmly welcomed and that your special request could be accommodated—it’s always our aim to make every stay memorable. Your kind words about our team mean a lot to us, and we can’t wait to welcome you back for another literary adventure in Paris! Literarily yours, Margot Kielt Director of the Hôtel Littéraire Le Swann****

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• User:littlelynn47

  Trip type: Friends getaway

  Lovely hotel

  05 May 2026

  I stayed for 3 nights with my 2 friends. We are celebrating our 70th birthdays this year and the hotel proved to be perfect for us. A short taxi ride from Garre du nord where we travelled to on Eurostar. The hotel was very clean and comfortable although not much space to manoeuvre round in the room (we had a suite with sofa bed). However, we managed and after all we were there for sightseeing. Breakfast was well stocked to give you a good start to the day and reasonably priced. It was well placed for getting public transport to the various attractions. The only reason I gave 4 out of 5 is because of the bar. There is a menu but most of what we asked for was out of stock. Would definitely recommend this hotel and will return. Margot Kielt, Directeur général at Hotel Litteraire Le Swann, responded to this review Dear littlelynn47,What a delight to read your kind words! It sounds like your birthday celebration with friends was truly memorable, and we’re honoured that Le Swann could be a part of it. Thank you so much for your warm recommendation and thoughtful feedback.I do appreciate you sharing your experience regarding the bar—please accept my apologies for this inconvenience. We are currently working with our suppliers to ensure a fuller selection for our guests moving forward.It would be a pleasure to welcome you back for another Parisian adventure. Wishing you and your friends a wonderful year of celebrations!Literarily yours, Margot Kielt Director of the Hôtel Littéraire Le Swann****

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• User:212carrieg

  Trip type:

  Wonderful stay!

  04 May 2026

  Our junior suite was perfect for 3 people. The staff was VERY kind and accommodating. Great neighborhood- would stay here again!! Margot Kielt, Directeur général at Hotel Litteraire Le Swann, responded to this review Dear 212carrieg,Thank you so much for your delightful review! 😊 It truly warms our hearts to know you enjoyed your stay with us and that you felt so welcome. Your enthusiasm is the best reward for our team, and we can't wait to see you again for another memorable experience in our literary haven! 📚✨Literarily yours, Margot Kielt Directror of the Hôtel Littéraire Le Swann****

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• User:Luis G

  Trip type: Couples

  Good Structure, Poor Housekeeping and No AC Control

  16 Apr 2026

  The hotel is overall in relatively good condition. The materials and repairs look well maintained, and the place feels solid from a physical standpoint.However, the breakfast is very expensive for what it offers. You can easily have a much better breakfast for about a quarter of the price at any of the nearby boulangeries.The staff is not very friendly, but they do help when needed and get things done. Service is functional, but not warm.The biggest issue with this hotel is the cleaning service. It is poor. The rooms are not cleaned properly, and the overall hygiene is not at a good level. For example, you can come back at 5 PM after being out all day and your room is still not done. Sometimes they even come at 6 PM to clean, which is not acceptable.It feels like there is a lack of organization and supervision in housekeeping. This is something the hotel should seriously improve, with better management and better-trained staff.Another issue is the air conditioning system. It is centrally controlled and does not allow individual adjustment. The hotel sets it either to heating or cooling at a fixed temperature, and guests cannot control it in their rooms, which is uncomfortable.Also, the rooms are relatively small.Overall, the stay is okay, but the cleaning service and lack of climate control are major weaknesses that affect the experience. Margot Kielt, Directeur général at Hotel Litteraire Le Swann, responded to this review Cher Monsieur Gonzalez,Je vous remercie d’avoir pris le temps de partager votre expérience au sein de notre établissement. Votre retour détaillé est précieux et nous permet de mieux comprendre les axes d’amélioration pour offrir à nos hôtes une expérience à la hauteur de leurs attentes.Je tiens tout d’abord à vous présenter nos excuses les plus sincères pour les désagréments rencontrés concernant la propreté de votre chambre et l’organisation du service de ménage. Soyez assuré que vos remarques sont prises très au sérieux : nous avons d’ores et déjà sensibilisé notre équipe d’étage afin de renforcer le suivi et la rigueur dans la prestation du service, et des mesures correctives seront mises en place pour éviter que ce genre de situation ne se reproduise.En ce qui concerne le système de climatisation, il est effectivement centralisé pour des raisons écologiques qui nous tiennent particulièrement à cœur ; cela peut ne pas convenir à tous, mais nous restons attentifs au confort de chacun de nos clients et sommes à l’écoute de vos suggestions.Quant à la taille des chambres, elles sont conformes aux indications présentes lors de la réservation, mais je comprends que cela ait pu vous sembler exigu. Enfin, pour le petit déjeuner, votre ressenti nous surprend car il est habituellement très apprécié, tant pour la variété que la qualité des produits proposés. Néanmoins, nous entendons votre point de vue et réfléchissons en permanence à l’amélioration de notre offre.Votre remarque au sujet de l’accueil de notre équipe sera également partagée avec les services concernés afin d’insuffler davantage de chaleur et de convivialité dans nos échanges.Je vous remercie encore pour votre honnêteté et espère que nous aurons l’opportunité de regagner votre confiance lors d’un prochain séjour.Littérairement vôtre,Margot KieltDirectrice de l’Hôtel Littéraire Le Swann****

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