Innside Paris Charles De Gaulle

Recent Reviews: 696

• User:Musician47

  Trip type: Business

  An Average Stay Despite Exceptional Ratings

  03 Jun 2026

  We chose INNSiDE Paris Charles de Gaulle largely because of its exceptionally high ratings on TripAdvisor. Based on our recent stay, however, we found ourselves struggling to reconcile those ratings with our actual experience.To be fair, the hotel has several strengths. The location near Charles de Gaulle Airport is convenient, the property was generally quiet, and the staff members we encountered were courteous and helpful. Breakfast was also enjoyable.Unfortunately, several significant issues affected our stay. The mattress in our room was worn out and appeared to be broken, resulting in an uncomfortable night’s sleep. The sofas were in such poor condition that the seat cushions would not remain attached, making them largely unusable. Wi-Fi service in our room was so unreliable that it was effectively unusable for much of our stay. We also found several other aspects of the property and amenities to be below the standard we expected given the hotel’s reputation and price point.After returning home, I contacted the hotel directly and received a thoughtful response from management acknowledging these concerns. However, when I later inquired about whether these issues had been addressed before an upcoming reservation, I did not receive a response.While our experience may not be representative of every guest’s stay, it was disappointing enough that we ultimately chose to make alternative arrangements for our next visit to Paris.

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• User:TheGoodwins2022

  Trip type: Family

  Perfect Stay before going to Disney

  03 May 2026

  Arrived late after a delayed flight. The whole check in process was smooth and fantastic customer service. The room was perfect with plenty of space and a great breakfast to set us up for the morning before going to Disney. Thanks so much to Maryau and Mahamed for making us feel so welcome. We’ll definitely be back for our next trip to Disney! Hotel Manager, Owner at INNSiDE by Melia Paris Charles de Gaulle Airport, responded to this review Dear Guest,Thank you for your positive review.We’re thrilled your stay was pleasant from arrival to departure.Our staff’s welcoming approach and efficient check-in are designed to ease post-flight fatigue. The room’s comfort and breakfast variety are key parts of our commitment to guest satisfaction.We’re grateful for your acknowledgment of our team’s efforts. Your enthusiasm for returning is the best compliment we could receive.We hope to welcome you back.Best wishes,Laura L., INNSIDE París Charles de Gaulle Team

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• User:lokanata

  Trip type: Family

  A great CDG airport option

  26 Apr 2026

  We stayed here for one night en route to going back home. We arrived at CDG Terminal 2B. Navigating CDG to look for the CDG VAL platform was not so easy, especially for first time visitors. There were staff in their airport uniform that were readily available should you require assistance with direction. After reaching the CDG VAL platform, you need to take the direction to CDG Terminal 1, and stopped at the Parking PR station. At the Parking PR station, you have to go up the lift, cross the train tracks and walk towards the exit. After exiting the station, head to your left and walk to the end of the walkway and then cross the street. From here, you just have to go straight and you will reach the hotel that is on your left. Check in was quick and efficient. The lobby area was pretty entertaining with pac man machine, hockey table and ping pong table. We booked ourselves the Loft room for the four of us, and the room was massive. The room came with a king-sized bed, a sofa bed, a dining table and a separate shower/bathtub bathroom and a toilet. The bed was comfortable and the linen felt clean and fresh. The sofa bed was pretty nice too. As a light sleeper, I could not really hear any noise during our stay. Overall a great and affordable stay. I would not hesitate to come back. Hotel Manager, Owner at INNSiDE by Melia Paris Charles de Gaulle Airport, responded to this review Dear Anata, Please accept our sincere thanks for this glowing review.We are thrilled to hear that your stay at INNSiDE by Meliá Paris Charles de Gaulle left such a positive impression.Your kind words about the quick check-in process, the diverse lobby entertainment options, and the spacious Loft room with its comfortable bedding and spotless linens are truly appreciated. We take pride in maintaining a tranquil environment and are delighted that your rest remained undisturbed.That said, we regret any inconvenience you experienced while navigating from the airport. Our team is committed to improving guest guidance and appreciates your understanding as we enhance these procedures.Nonetheless, it is wonderful that our proximity to CDG and the thoughtful room layout contributed to a smooth and enjoyable experience for your family. We hope the convenient access and relaxing atmosphere allowed you to unwind fully before your journey home.It would be our pleasure to have you return on another occasion. Very best wishes,Laura L., INNSIDE París Charles de Gaulle Team

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• User:Tungsten1979

  Trip type: Family

  ****SECURITY ALERT:: Almost got scammed by criminals in the lobby - READ

  10 Apr 2026

  Hotel is lovely and staff were great on our one night stay before flying home BUT we encountered a couple (unfortunately with a young daughter) who approached my elderly mother tonight and tried to scam her in the LOBBY of the hotel. It looks safe but it is not. At approximately 830pm tonight after we had a lovely dinner in the hotel restaurant a couple with unfortunately a child in tow approached my elderly mother who was alone at the time. The man struck up a conversation, asked about the conversion rate from dollars to euro and then asked to see a dollar bill because he had supposedly never seen one. My husband and I happened to come across my mother at around this time and quickly realized what was happening - the woman in the couple with the child was trying to distract us with non sensical questions while the man was repeatedly asking my 81 year old mother to see more types of dollar bills (bizarre I know). At some point he put his finger inside the wallet and said oh there are more, it was very clear at that point it was a scam. Another hotel visitor came up and said they tried the same scam on them. We notified the hotel front desk and they were incredibly KIND but also there was no security present (until 10pm) and it was clear anyone could walk in the hotel lobby. Again, hotel lovely but there are security concerns .. we almost let our 9 year old children play at the video games and ping pong table while we were at dinner alone. Called the police who refused to come but PUBLIC SERVICE ANNOUNCEMENT:: despite the family vibe in the lobby it is NOT safe, anyone can walk in and there is no daytime or evening security present whatsoever. It’s now midnight and no one from the hotel or security checked in on us, which is fine but not great. Supposedly there are cameras but they could not be accessed until 10p when ‘security’ arrived but again no one contacted us to get our account. Two women at the front desk were incredibly kind but naturally couldn’t do much though I was impressed one of them raced outside to try and find this couple and also went into a neighboring hotel to search for them. my heart is still racing. Be very vigilant as anyone can clearly waltz into the lobby of this (or perhaps any of the CDG-adjacent) hotels and there is no security. Perhaps this is just rampant everywhere but lack of security and perceived sense of safety brought me here to warn others especially vulnerable individuals and families. Hotel Manager, Owner at INNSiDE by Melia Paris Charles de Gaulle Airport, responded to this review Dear Guest,Thank you for providing your observations.First and foremost, we are truly sorry for the distressing situation you and your family encountered in our lobby. We fully understand how unsettling this must have been, especially involving a vulnerable family member.As you described, this was an isolated and unfortunate incident involving individuals external to the hotel. While our team acted immediately by assisting you, attempting to locate those involved and remaining available at all times, we regret that the situation caused you concern.Please note that, like many hotels in airport areas with a high flow of guests, access to the lobby is open; however, we continuously review our procedures to ensure the safety and wellbeing of our guests.We sincerely appreciate you bringing this to our attention and for highlighting the support provided by our reception team.Kind regards,Emilia M., INNSiDE Paris Charles de Gaulle Team

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• User:luxxetraveler

  Trip type: Couples

  Very dirty hotel

  09 Apr 2026

  We stayed at Innside by Meliá at CDG for the second time, and unfortunately our experience was very different from the first visit.The location is excellent—about a 5–7 minute walk to the tramway, and then only one stop (around 5 minutes) to Terminal 1, which makes it extremely convenient for early flights. The rooms are also quite spacious for an airport hotel, and we appreciated the complimentary upgrade. Soukaina at reception was especially kind and welcoming. The staff overall were friendly and helpful. 😊However, cleanliness was a major concern during this stay. The carpet in the hallway on the 5th floor was very dirty with visible food stains, and there was an unpleasant smell in the corridor. Inside the room, the floors did not appear properly cleaned, and there were visible foot stains in the shower. Overall, the room did not feel thoroughly cleaned, which made us uncomfortable.A manager did come to the room after we raised the issue and sent someone to clean again, which we appreciated, but the overall condition still did not meet expectations. Compared with our first stay—which was excellent—this visit felt like there may be inconsistent housekeeping standards or management oversight.Because cleanliness is so important, especially before a long flight, we unfortunately would not choose to stay here again, despite the great location and friendly staff. ✈️ Hotel Manager, Owner at INNSiDE by Melia Paris Charles de Gaulle Airport, responded to this review Dear Guest,Thank you for taking the time to write this review.We are delighted to read your kind words about our prime location and how it contributed to your travel convenience. Your mention of our spacious accommodations and the upgrade you received warms our hearts, and we’re equally glad our team made such a positive impression.That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Please know that maintaining high standards of hygiene is a top priority, and we have immediately shared your observations with our housekeeping team to reinforce our protocols. While our team addressed your concerns promptly, we regret that the outcome did not fully restore your comfort.Nonetheless, it means a great deal that you recognized our staff’s dedication and the efficiency of our location. We hold ourselves to consistent service excellence and will use your feedback to ensure future visits reflect the quality you experienced previously.We hope to welcome you back on a future occasion.Best wishes,Caroline P., INNSiDE Paris Charles de Gaulle Team

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