La Maison Champs Elysees

Recent Reviews: 1137

• User:rachelpY7654MK

  Trip type: Business

  Horrible! Avoid at all costs!

  18 Apr 2026

  Believe the online reviews and book elsewhere!This hotel is a nightmare and you will not sleep one wink.Nothing about this hotel says Marriott. You will not be recognized at check-in, no standard amenities will be given, and the staff is atrocious.Prior to my arrival, the hotel contacted me via email and WhatsApp demanding that I complete a credit card payment via a link even though my credit card information had been submitted on the Marriott website at the time of booking. The message accompanying the payment link was aggressive and rude and nothing that I have ever experienced at any Marriott worldwide. Believing this was a scam, I immediately contacted Marriott corporate and asked them to investigate the matter. Unfortunately, this was not a scam and the messages were being sent from the hotel. Upon check-in, I alerted the front desk that the AC in my room was not working. I was told that an engineer would be up immediately, however no one ever came to fix the issue. Later that night, I followed up with the front desk regarding the temperature in my room and was told that a fan would be delivered. After 30 minutes and several unanswered phone calls to the front desk, I went back to the lobby to check on the status of the fan to find the female night manager hanging out with her friends, ignoring the ringing phone. She then proceeded to tell me that there were no fans available and that hotels in Paris don’t have AC, a clear lie as I come to Paris several times a year and the Marriott hotel where I typically stay happily provides AC to their guests.To make matters worse, the hotel becomes a club at night that runs until 2am. Please keep in mind, this nightclub is not marketed to hotel guests. It is a venue that is marketed to outside clientele which the hotel clearly favors over their in-house guests as no amount of noise complaints will make them lower the sound or shutdown earlier. Hotel management is clearly looking for a way to capture additional revenue as their $500+ USD rooms per night are not covering their expenses. As my guestroom faced the courtyard where the nightclub is located, as do 90% of their rooms, I couldn’t open the windows to cool the room down due to the loud music. If you are lucky, you may get a few minutes of sleep with the windows open before the trash bins are collected in the early hours of the morning.Save your money and your sanity, stay elsewhere!

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• User:duncan14

  Trip type: Family

  Like sleeping in a night club

  02 Apr 2026

  Hotel was overall fine. The rooms were clean, the staff was pleasant, the location is good. Had I known the walls of my room would be vibrating to “It’s Raining Men” at one am I never would have booked this hotel. The noise levels are unpleasant. I don’t consider myself a light sleeper, but it was impossible to sleep through this onslaught. The hotel we usually stay at when visiting Paris was unavailable. I will not be returning here. I expect a certain level of noise from a hotel- street noise, other guests. This was straight up ridiculous Emilie MCE, Service clients/Réception at La Maison Champs Elysees, responded to this review Dear Mr Duncan,Thank you for sharing your feedback with us. While we’re glad you found the staff and location satisfactory, we are very sorry to hear about the noise disturbance you experienced during your stay. Please accept our sincere apologies for the inconvenience this caused and for not meeting your expectations regarding a restful night. We take these concerns seriously and are actively reviewing our noise management protocols to prevent such occurrences in the future. If you would like to discuss your experience further, please feel free to contact us directly. We value your input and the opportunity to improve.Kind regards,Emilie, Guest Relation Agent

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• User:bridgy79

  Trip type: Family

  Beware of Noise

  29 Mar 2026

  While the location was great, I would not stay here again. The rooms were a very nice size, however, the carpets were stained and some of the furniture looked tired. Our biggest complaint was the late night noise coming from their event room each night of our stay. After a transatlantic flight and exploring all day, we returned to the hotel and had to change rooms around 11pm. The evening receptionist quickly accommodated us with alternate rooms. While the new rooms were better we could still hear music in one of our rooms. The hotel staff was very responsive in addressing the noise issue, but it still inconvenienced us with having to pack up two rooms and move as well as take time out of our holiday. Emilie MCE, Service clients/Réception at La Maison Champs Elysees, responded to this review Dear guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise during your stay. While we are glad our staff was responsive in assisting you, we understand how disruptive it must have been to move rooms late at night, especially after a long journey. Please know that your comments have been shared with our team and management so we can work on improving both our facilities and event scheduling to minimize disturbances for our guests. If you would like to discuss your experience further, please feel free to contact us directly. We value your input and hope to have the opportunity to better serve you in the future.Emilie, Guest Relation Agent

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• User:WiMadcitytraveler

  Trip type: Couples

  Not even close to a 5 star hotel be aware if you are booked in the back section

  22 Mar 2026

  We checked in with points and booked a Deluxe room. We were assured that as a Titanium Elite we would be very happy with our room and that it had a nice view. The carpeting was worn and frayed in places, the shower handle was coming away from the wall and water seeped between the tile and the wall, the heated towel rack was INSIDE the shower and the view was of a large metal pipe on the roof. To get to the room you walked through the service area with swinging doors to the staff area just before the elevator. Do not stay here if you are located in the back section of the hotel. The rooms are very small despite having a deluxe rating and they are great need of renovation. Emilie MCE, Service clients/Réception at La Maison Champs Elysees, responded to this review Dear Mrs Parrino1,Thank you for your feedback, and please accept our sincere apologies for your disappointment.Your room was located in one of our buildings accessible via a connecting corridor. This area includes both a staff storage space and an entrance adapted for guests with reduced mobility.Regarding the view, your room is indeed near part of our ventilation system, although it still offers a more open outlook compared to lower-floor rooms. We also regret that our hotel does not provide direct views of the Eiffel Tower from all rooms.We truly appreciate your comments and hope to welcome you again for a better experience and a better view.Kind regards,Emilie,Guest Relation Agent

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• User:RAS S

  Trip type: Solo travel

  Completely unprofessional establishment

  19 Mar 2026

  My wife just stayed at this hotel expecting a comfortable, restful experience and instead encountered a situation that was completely unacceptable.What was never disclosed prior to booking was that the hotel hosts events during fashion week that run into the early morning hours—music, crowds, and vibrations throughout the building until early AM. As a result, sleep was virtually impossible for multiple nights.This is not an “inconvenience”—it is a complete breakdown of what a hotel is supposed to provide. If guests are effectively staying inside a nightclub environment, that must be disclosed in advance.Equally disappointing was the way the situation was handled. While there was some acknowledgment, the response ultimately lacked accountability and failed to reflect the severity of the experience.At best, this hotel meets a three-star standard, and even that is generous.There are far better options in Paris—do yourself a favor and choose one of them. Emilie MCE, Service clients/Réception at La Maison Champs Elysees, responded to this review Nous vous remercions pour votre retour et sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes.Comme évoqué lors de nos échanges par email, nous regrettons que votre avis ne reflète qu’une partie de la situation. Nous avons à cœur d’apporter des réponses transparentes et de prendre en compte l’ensemble des éléments.Nous restons bien entendu à votre écoute pour tout complément d’information et espérons avoir l’opportunité de vous accueillir à nouveau.Cordialement,Emilie,Guest Relation Agent

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