Maison Astor Paris, Curio Collection By Hilton

Recent Reviews: 976

• User:Disc29

  Trip type: Family

  Maybe think twice in the summer

  31 May 2026

  We stayed here for 3 nights during the last week of May 2026 and the record high May temperatures. The air conditioning did not work during the first night and it was very uncomfortable. Guest services told us that it could be 4 days until the repair company could come, but luckily they fixed it the next day. We did get a fan in the room in the meantime. However, even with the AC fixed, the room was never comfortably cool. It was better than nothing, but I would not risk staying in this hotel during the hot summer months. The hotel staff were very nice and welcoming. Room was clean and spacious. The breakfast was basic and nothing special. Location is great for luxury shopping, but maybe not so great for the small, family boutique and small restaurant experience. Antonin Batailler, Service clients/Réception at Maison Astor Paris, Curio Collection by Hilton, responded to this review Dear Disc29, Thank you so much for choosing Maison Astor Paris for your stay. Indeed, at the end of May we experienced an unexpected heatwave, and our air conditioning system was unfortunately unable to lower the overall temperature of rooms to the level that some guests would have preferred. Please accept our sincere apologies once again for this inconvenience.Additionally, due to a malfunction of the air conditioning control unit in your room, the system was not blowing sufficiently cool air. Once our technician repaired the issue, the room temperature was able to decrease further.This experience highlighted the need for us to continue improving our system to ensure a more comfortable experience throughout the summer. As a result, our General Manager is currently working with the company responsible for maintaining our air conditioning system to explore ways of increasing its overall performance and capacity.We are deeply committed to taking care of our guests and ensuring they feel comfortable during their stay so they can fully enjoy their time in Paris.I will be sure to forward your compliments to our Housekeeping team. It will be very encouraging for them to know that their hard work has been recognized. Thank you very much for your kind comments.We are sorry to read that our breakfast offering did not meet your expectations. We have invested significant effort into enhancing the experience and are proud to offer local and artisanal products, including honey from the Île-de-France region, jams produced by a Meilleur Ouvrier de France, artisan spreads, a selection of hot and cold items, homemade cakes, and much more.I would be happy to hear any suggestions you may have regarding how we can further improve our breakfast offering. Please feel free to contact me directly by email, and I will gladly share your feedback with our team.We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely Yours, Antonin Batailler, Guest Relation.antonin.batailler@hilton.com

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• User:Shannon S

  Trip type: Couples

  Beautiful hotel with amazing customer service

  16 May 2026

  Beautiful hotel with impeccable service. Room was lovely and well appointed. View from our room of a pretty courtyard was very nice. Breakfast was delicious the day we ate. The bar staff Cyril was quite friendly and engaging. This hotel has an international flair with guests speaking many languages and the staff well able to converse and help. Antonin Batailler, Service clients/Réception at Maison Astor Paris, Curio Collection by Hilton, responded to this review Dear Shannon S, The entire team at Maison Astor Paris would like to thank you for choosing our "Maison" for your trip, and also for taking the time to leave us such a wonderful comment.We are delighted to hear that you enjoyed your room and its view. It is true that our inner courtyard, dating back to 1907, is very beautiful and offers a level of peace and quiet that is especially appreciated in the heart of Paris.Our breakfast team works hard every day to provide our guests with the best possible experience so they can start their day on the right foot.I will be sure to congratulate our colleague from the bar on your behalf, who recently joined our team. Your comment will be a great source of motivation for him, so thank you very much for that.We love welcoming guests from all around the world in order to share and exchange our cultures and passions. This can be done in around ten different languages, as our team — just like our guests — comes from every corner of the globe. And that is truly our strength.Kind Regards, Antonin Batailler, Guest Relation.

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• User:482tyg

  Trip type: Solo travel

  First Class, Friendly Service

  09 May 2026

  Nestled on a quiet street, this J.J. Astor designed gem delivers. Friendly, accommodating service from everyone working in any hotel, bar, restaurant, or concierge function. Delicious breakfast + eggs to order how you like them served in a beautiful, chandelier & flowers setting. I stayed 12 days, and this meal offered so much variety that I could change up my selection every day! Concierge was a wealth of information and helped me out with some pretty specifc research requests. You can walk to many attractions, and of course taxis, Uber, and Metro are available. A Monoprix market is one block away if you need groceries or department store products. Maid service was excellent -- and friendly. Gym was adequate. I appreciated that staff was always asking how my stay was going. Everyone seemed to genuinely care about my experience. Antonin Batailler, Service clients/Réception at Maison Astor Paris, Curio Collection by Hilton, responded to this review Dear 482tyg, We were honored to share this long stay with you and sincerely thank you for choosing us. We read your comment with great emotion, and my colleagues join me in expressing our gratitude.It is a pleasure to know that we were able to provide you with such a wonderful experience. This was our goal, and we are proud to have achieved it.As our guests usually stay with us for an extended period, our breakfast team has worked on offering a wide and varied selection to allow you to enjoy different breakfast options throughout your stay.We all work together as a team to make our guests’ stays truly memorable.We look forward to welcoming you again soon and continuing this wonderful experience we shared together.Best Regards, Antonin Batailler, Guest Relation.

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• User:Drew W

  Trip type: Solo travel

  Dusty, moldy, unable to control air... worst sleep of my life

  04 May 2026

  I do not recommend staying at this hotel. During my stay, it became clear that there are serious maintenance and air‑quality issues that made the room unsafe and uncomfortable.I booked three nights but only stayed for one. The room had visible water damage in the wallpaper and black mold around the window, which I photographed. Throughout the night, I woke up coughing every hour and experienced what felt like an allergic reaction—likely from dust or mold coming through the vents, as the air quality was noticeably poor.The next morning, I spoke with the manager, Morganne, and explained the situation. She told me I could check out early and that she would refund the remaining two nights. However, she only refunded one. When Amex Travel followed up, she denied ever agreeing to refund both nights, which was surprising given how clear she was when I checked out. She claimed she offered to allow me to change rooms, however this was never provided as an option. I’m also not sure how that could have helped the situation because it was central heating and air.Between the mold, the air‑quality issues, and the unprofessional handling of the refund, I strongly recommend choosing another hotel. This is nowhere near a 4‑star experience. Antonin Batailler, Service clients/Réception at Maison Astor Paris, Curio Collection by Hilton, responded to this review Dear drewwU8536XR, The entire Maison Astor Paris team joins me in thanking you for choosing to stay with us.Please accept our sincere apologies for a stay that did not meet your expectations. The experience you described unfortunately does not reflect the one we wished to provide you with.I will forward your comments, along with the photos, to our General Manager and our Housekeeping Manager so that an action plan can be implemented.Thank you for helping us improve the quality of our services.Regarding the commercial gesture proposed by my colleague, I believe there may have been a misunderstanding. After checking with your travel agency, they authorised us to offer a complimentary early departure arrangement; however, the first night remained chargeable.I regret if there was any misunderstanding.Sincerely, Antonin Batailler, Guest Relation.

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• User:117katies

  Trip type: Business

  Excellent Staff, Nice Location

  29 Apr 2026

  The Good - Nice location; quite street; comfortable bed; great breakfast buffet; thoughtful, helpful, and kind staff. I felt so cared for despite only being there 2 nights for a quick business stay. I arrived at 1p - a couple of hours early for check-in, but the staff let me check in early (for free - thank you!). The staff helped me get a new bag when my bag broke because I was busy with work. When I checked out at 4am to catch a taxi to the airport, the staff member offered me a latte. The "Could be Better" - despite saying they have A/C, I do not think they do. My room should have been cooler based on the thermometer, but it was roasting. I had to keep my window open to stay cool during a 70 degree day (staying on the 5th floor). The rooms are really tiny - I do not have a lot of bathroom things, but couldn't even store my toothbrush in the space. The desk was mostly full with coffee and tea supplies, so I barely could open my laptop on it. Antonin Batailler, Service clients/Réception at Maison Astor Paris, Curio Collection by Hilton, responded to this review Dear 117katies, We are delighted to have had you as our guest and were very pleased to read your comment. Our priority is the comfort of our guests, and we want them to feel as comfortable in their beds as they do in all areas of the hotel.Thank you for your kind remarks regarding our breakfast. As the most important meal of the day, we have put a great effort into offering a high-quality product. Whenever it is possible to prioritize room availability, we do so. And when you have to wake up very early, it is important to have enough energy—I am glad my colleagues were able to prepare something for you.On behalf of the entire team, I would like to sincerely apologize for this major incident involving our air conditioning system. It has now been repaired, but we understand that it made the atmosphere in your room less comfortable than expected, despite the fan.Room size depends on the category you book, and we remain at your disposal to help you find the option that will best suit your needs for your future stays.Best Regards, Antonin Batailler, Guest Relation.

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