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Mama Shelter Paris East

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Mama Shelter Paris East

locationLa Villette-Pere Lachaise, Paris

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About Mama Shelter Paris EastAbout Mama Shelter Paris East

Location

This hotel is located in Paris.

Facility

The hotel has a lift and features 172 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, medical assistance, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A telephone, a television with pay-per-view channels, a radio and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, table tennis and billiards. An entertainment programme and live music round out the entertainment options.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Mama Shelter Paris East Amenities at Mama Shelter Paris East

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Billiards/Snooker

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      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Table Tennis

LocationLocation

Map preview

Around this property:

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1000

Very Good

920

Average

286

Poor

144

Terrible

105

Recent Reviews: 2455

  • User:TheNightFox78

    Trip type: Couples

    Great Weekend Vive le France.

    rating10 Mar 2026

    We have a brilliant stay. The hotel has a great atmosphere, the rooms are quirky, practical and clean and its a brilliant base for exploring the east side of the city. Breakfast was lovely as was the bar. The only downside was that we found that the staff were not the most attentive, with the exception of the young irish chap (sure his name was seth) who was great. We will be back 100%. Cant wait. Laëtitia MASMONDET, Guest Services / Front Office at Mama Shelter Paris East, responded to this review Thank you so much for this awesome review 💛We’re thrilled to read that you had such a brilliant weekend with us, great vibes, quirky rooms, tasty breakfast and bar moments… that’s exactly the Mama spirit 😉We’re especially happy you enjoyed exploring the east side of the city from our nest, it’s a pretty cool playground!A big shoutout to Seth (we know exactly who you mean 😄), we’ll make sure to pass on your kind words, he’ll be over the moon!We’re sorry to hear that the attentiveness of the rest of the team didn’t fully match your expectations. Your feedback really matters to us, and we’ll use it to keep raising our game.We absolutely can’t wait to welcome you back for round two 💥MAMA ❤️ YOU

  • User:markogib

    Trip type: Family

    Great stay. Lively and fun

    rating02 Feb 2026

    Visited for a long weekend. Rooms clean wellLooked after with everything we needed. Breakfast a spectacular feast. And beyond this the bar at night was lively fun and everyone was having a greattime. Food good. DJ playing tunes everyone up for dancing and fun. Staff looked after us. Very happy. Thank you. Laëtitia MASMONDET, Guest Services / Front Office at Mama Shelter Paris East, responded to this review Hello, thank you for taking time to share your exeprience with us ! We are glad that you enjoy the breakfast, our lovely staff and the atmosphere ! We hope to see you soon, MAMA LOVES YOU Juliette

  • User:Qun C

    Trip type: Solo travel

    Unfair change to cancellation policy & unresolved charge

    rating16 Jan 2026

    I had a very disappointing experience with Mama Shelter Paris East due to an unfair change to my booking’s cancellation policy.On 10/29, I booked a room for 11/22–11/30. At the time of booking, the reservation was fully refundable, as clearly stated in the confirmation.On 11/1, I briefly modified the booking to 11/23–11/30. The booking remained fully refundable.Later that same day, I changed the booking back to the original dates (11/22–11/30). During this modification, the hotel unilaterally changed the cancellation policy to a more restrictive, non-refundable policy, without any clear or prominent notice at the time of the change.I made my booking decisions in reliance on the original fully refundable cancellation terms. Changing the cancellation policy mid-booking, without clear disclosure, is not acceptable.I contacted the hotel more than 10 days before check-in to cancel. Only then was I informed of the new cancellation policy. This is particularly concerning because the hotel’s own website still indicated that bookings were cancellable up to one day before check-in.Despite this, the hotel charged me €1,085.03, and the issue remains unresolved.This experience reflects unfair and non-transparent market practices, and I would strongly caution other guests to carefully monitor any booking changes and cancellation terms. Laëtitia MASMONDET, Guest Services / Front Office at Mama Shelter Paris East, responded to this review Hello,Thank you for taking the time to share your experience with us.After carefully reviewing your reservation, we would like to clarify the following points. While your initial booking and first modifications were made under flexible cancellation conditions via Booking.com, the modification completed on November 1—when the dates were reverted to November 22–30—was subject to the cancellation policy in effect at that time, which was more restrictive.You requested a date change despite the reservation being non-modifiable. Unfortunately, we were fully booked for the alternative dates proposed. As we did not receive any further response from you, the payment was processed in accordance with the applicable terms and conditions.We regret any confusion this may have caused; however, we confirm that all conditions were correctly applied.Please do not hesitate to contact us should you need any additional information.Best regards,Juliette

  • User:Brooke P

    Trip type: Business

    Very poor

    rating03 Oct 2025

    Very loud at night not a good location , pillows not clean , and staff walk. In your room whenever they want ?? I wouldn’t recommend to anyone Laëtitia MASMONDET, Guest Services / Front Office at Mama Shelter Paris East, responded to this review Hello,That’s definitely not the kind of stay we wanted you to have ! MAMA SAYS SORRY We’re truly sorry that your experience did not fit your excpectations. We’ve already shared your feedback with our team so we can fix what went wrong.We’d love the chance to show you that Mama can be wild and respectful, fun and comfy. Maybe one day you’ll come back and see us in a better light.We are sending you hugs and apologies.Best, Juliette

  • User:Tina S

    Trip type: Friends getaway

    Funky hotel with the friendliest staff

    rating12 Sept 2025

    Booked Mama Shelter based on reviews and the fact it was good value. The hotel is great - very modern, very hip and a great vibe. The rooms are simple but comfy and clean and who doesn’t want a stormtrooper mask on their headboard. The staff however are fantastic. Probably the nicest staff I’ve ever come across - super helpful, kind and friendly. Hotel is slightly out of the way but easily accessible via metro and/or bus. It was nice staying in a non touristy neighbourhood. Highly recommend. Laëtitia MASMONDET, Guest Services / Front Office at Mama Shelter Paris East, responded to this review Hi Tina,Thank you so much for choosing Mama based on the reviews—and for sharing such a great one yourself!MAMA loves that you enjoyed the vibe, the rooms, and of course… the Stormtrooper mask — because who doesn’t need a little Star Wars in their life?Our team will be super happy to hear they made your stay extra special — they really are the heart of MAMA!We understand your comment about being a little out of the way, but that just means you get the authentic Paris experience, right?Can’t wait to welcome you back to your new favorite Parisian spot!MAMA LOVES YOU

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