Mercure Paris 15 Porte De Versailles

Montparnasse-T. Eiffel, Paris

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About Mercure Paris 15 Porte De Versailles About Mercure Paris 15 Porte De Versailles

Location

This hotel is located in the heart of Paris.

Facility

The hotel has a lift and features 54 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, 24-hour room service, an alarm call service and a laundry service. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a king-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Dining facilities include a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Paris 15 Porte De Versailles

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Games room
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  Garage
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Room Service
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  Shops
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  Wifi
Hygiene
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  ALLSAFE (Accor/Bureau Veritas)
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

220

Very Good

268

Average

Poor

Terrible

Recent Reviews: 644

User:Alex R
Trip type: Friends getaway
5 ROOMS
30 Dec 2025
During our stay at the hotel (5 rooms), there was absolutely no heating in any of the rooms for three consecutive days, making the accommodation unacceptable. The issue was reported repeatedly from the first day, yet the staff responded only with excuses and false assurances without providing any real solution. This reflects a serious lack of basic amenities and complete disregard for guests. Antoine Cassard, General Manager at Hotel Mercure Paris 15 Porte de Versailles, responded to this review Dear Alex R,Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience caused by the heating issues during your stay, as this does not meet our standards for guest comfort. I appreciate your efforts in bringing this matter to our attention, and I will ensure that your comments are reviewed with the relevant team to improve our services.Thank you for your understanding, and I hope you will consider staying with us again in the future.Best regards,Hôtel Mercure Paris 15 Porte de Versailles
User:Relax11801605261
Trip type: Family
A bitter experience
18 May 2025
A hotel completely lacking empathy and humanity – a bitter experienceWe had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel.In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip.We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments.However, the hotel refused any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service.I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering.A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust. Antoine Cassard, General Manager at Hotel Mercure Paris 15 Porte de Versailles, responded to this review Dear Relax11801605261,Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about the circumstances that prevented you from traveling and understand how challenging this situation must have been for you.Unfortunately we couldn’t respond favorable at your requested of free cancelation of your booking - reserved on the travel agency website with prepaid rate.We encourage our guests to review our cancellation terms at the time of booking, which are outlined to ensure transparency.Our cancellation policy is designed to balance the needs of our guests with operational requirements, and we understand that unexpected events can arise. While we regret any frustration this may have caused, we must adhere to these policies consistently. We appreciate your understanding that our procedures are in place to ensure fairness across all reservations.Due to operational reasons, contrary to what you may think, 3 days before arrival is not enough time to inform us about the cancellation of a reservation that is non-refundable and non-changeable. At the same time, we did not appreciate your threatening to leave us a bad review if we did not accept the free cancellation - and that's exactly what happened.We sincerely wish you all the best in this difficult time.Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles
User:artsalgoa
Trip type: Couples
Everything good except the lift is not working
12 May 2025
The hotel is prominently located in a quiet semi residential area. Room and washroom is clean. Breakfast is very good and quiet a spread. Only think missing is the lift is not working....We had to lift and carry our suitcases through the staircase. Otherwise no complaints... Antoine Cassard, General Manager at Hotel Mercure Paris 15 Porte de Versailles, responded to this review Dear Artsalgoa,Thank you for taking the time to share your feedback. We are glad that you like our localisation, our room and our breakfast.We sincerely apologize that your stay with us was disrupted by our elevator issue. We did our best to quickly get the elevator back up and running. Unfortunately, it took our maintenance department several days to resolve the issue. We assure you that the problem has been resolved and a complete elevator diagnosis has been performed. We are truly sorry for the inconvenience.We hope to welcome you back to our hotel very soon!Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles
User:Shreyas A B
Trip type: Family
Great experience overall
13 Jun 2024
Very helpfull staff , spacious rooms and great breakfast.Shout out to Ms Violeine and Ms Monika who were great at their work , also the 2 people that manage the restaurant .Liked the location as well, close to 2 metro lines and easy way to eifel tower Antoine Cassard, General Manager at Hotel Mercure Paris 15 Porte de Versailles, responded to this review Dear Shreyasab,We would like to thank you for your comment regarding your stay in our hotel. We are happy that you like your hotel and our staff. We hope to welcome you very soon.Kind Regards,
User:john c
Trip type: Couples
good experience
03 Oct 2023
I stayed with my wife at Mercure Paris 15 Port de Versailles on the weekend of the Ireland v South Africa game in the Rugby World Cup. Unfortunately I forgot my suit on leaving. Upon contacting the hotel they could not have been more helpful in having my suit posted home. A beautiful hotel with fantastic staff that make our break even more memorable best wishesJohn MERCURE DE VERSAILLES, General Manager at Hotel Mercure Paris 15 Porte de Versailles, responded to this review Dear Johnwe are glad you had a memorable stay with ussee you next time in Parisbest regards

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Mercure Paris 15 Porte De Versailles

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Meals

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