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Mercure Paris Gennevilliers Hotel

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Mercure Paris Gennevilliers Hotel

locationGennevilliers, Paris

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About Mercure Paris Gennevilliers HotelAbout Mercure Paris Gennevilliers Hotel

Location

This hotel is located in Gennevilliers.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service and a laundry service. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are on hand in the bathrooms for everyday use. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

At the hotel, guests can exercise and enjoy activities or just unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa and a sauna.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Paris Gennevilliers Hotel Amenities at Mercure Paris Gennevilliers Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

34

Very Good

30

Average

24

Poor

21

Terrible

11

Recent Reviews: 120

  • User:lico U

    Trip type: Family

    Très bien

    rating09 Apr 2026

    Very nice, specially the restaurant Catherine MARAIS, General Manager at Mercure Paris Gennevilliers, responded to this review Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers and in our restaurant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,C.MARAISManager

  • User:869IanC

    Trip type: Couples

    A visit to Paris

    rating30 Sept 2025

    Got here after a long long trip, totally exhausted. Our driver phoned ahead to reserve our dinner tables for 7,30. Room was ok, but reception slow due to staff shortages. Had shower, went to the bar. A very ordinary glass of red( small) wine and a G&T. €21.50 euros!!!! What!!!! So DONT bother getting ripped off at the bar. Got to restaurant had to wait 45mins for a very ordinary starter platter to show up, then que for it. Main course come long after 9pm I gave up and went to my room. Others waited for the main course, which they reliably told me was tasteless fish, a gruel type watery mushroom risotto and bits of chicken. Broccoli overcooked and mushy…it was a joke!!! For gods sakes don’t bother with dining at this place it’s rubbish probably due to Mercure not securing enough staff to enable an efficient hotel to be run. Room is ok, use that but find a bar a decent restaurant is my advice. Oh and the mini bar fridge is locked so you can’t use this either!! We stayed in room 117 good luck if you come here!!! Mercure, at Mercure Paris Gennevilliers, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience, particularly at the bar and restaurant, did not meet your expectations after a long journey.We regret the delays and the quality issues you encountered with the food and drinks. Your comments regarding service times and staff availability have been shared with our teams to identify areas for improvement and ensure a better experience for our guests in the future.We appreciate your positive note on your room and hope to have the opportunity to welcome you back, providing a smoother and more enjoyable experience.Kind regards,C.MARAISManager

  • User:donad395

    Trip type: Business

    Lost items in the hotel

    rating05 Jul 2025

    I checked in on June 22nd around 9pm. The fridge in the room was locked, so I checked with Reception as I has bought 100Euro worth of cheese and butter wch I needed to keep cold. They said to bring it to Reception, which I did. I wrote my room number in a piece of paper and placed that in the plastic bag wch I tied. When I was checking out at 6am on June 26th I told the guy at the Reception (who spoke little English) that my cheese and butter were stored in the fridge. He went to the kitchen to check but he indicated to me that there was nothing in the kitchen fridges…He went and checked twice but came back empty handed. I was most upset, and he gave me the number of the Hotel to call but it went to voice mail. I have not heard from anyone since then. I will not recommend the Mercure Hotels in Europe. I should have asked for a luggage tag for my goods in the fridge, but it was also not offered to me, as is the usual practice in hotels in Asia.

  • User:Nolan16

    Trip type:

    There was something seriously off about this hotel

    rating21 Jun 2025

    I stayed here for 4 nights in total with my family .Firstly The hotel was not up to the mark of Mercure hotels.Let me start by saying the AC in my room wasn’t working properly for the entire stay.I’ve complained to the Staff at the Reception Multiple times during my stay and all they told me was the technician will come in the afternoon he’ll have it checked .My whole family went to sleep SWEATING ALL THE NIGHTS THAG WE STAYED THERE. The lobby and the corridors were much more colder than the room itself .After continuous requests either to have it fixed every single day , finally on the last day they provided me a small Dyson air cooler which did almost nothing .Secondly , the hotel room I booked said that I would get a coffee machine and a refrigerator in my room , but they didn’t have either , and when I went and I asked at the reception, they said none of the rooms have refrigerators as they aren’t working.Yes , there’s more .There were 2 lights in the bathroom out of which only 1 was working for the whole stay, despite telling the staff at the reception this.The bathroom door didn’t lock , Nothing was done about that either .The shower fittings? The shower knob was falling off the wall.We were a family of 4 people in the room and only 2 bath towels were given every day;I had to go down to the reception and request for 2 more towels every single day .Last but not the least :Their restaurant is closed on Weekends which is really disappointing.The morning breakfast was the only thing good about this stay ,not the best but it was alright .Certainly did not enjoy the stay .Wouldn’t recommend .

  • User:Azkash

    Trip type: Family

    Clean, reasonably priced, good location

    rating25 Oct 2024

    We stayed here for a long weekend and found the hotel to be in a good location (if driving) with lots of parking. The hotel was clean, reasonably priced but very basic. The room was a decent size for a family and we could just see the Eiffel Tower from our room (which was a nice surprise). On one of the days we took a 15 minute walk to the train station and caught the train into the centre of Paris for sightseeing. This worked well for us as a day trip but the hotel is probably too far out if you planned to do this every day. I also would not feel comfortable taking this walk alone as some of it is away from well lit/well used paths. GENNEVILLIERS MERCURE, General Manager at Mercure Paris Gennevilliers, responded to this review Dear Azkash,Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that our convenient location, cleanliness, and value met your expectations and that you enjoyed the view of the Eiffel Tower from your room – what a treat!We’re pleased that our parking facilities and proximity to the train station contributed positively to your experience, making it easy to enjoy a day of sightseeing in the heart of Paris. However, we understand that the distance may not be ideal for daily trips, and we appreciate your note about the walk to the station. Your feedback is invaluable and will help us guide future guests on how best to plan their visits.We hope to welcome you back for another comfortable stay, whether for business or leisure.Warm regards,The Mercure Paris Gennevilliers Team

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