Mercure Paris La Defense Hotel

Recent Reviews: 203

• User: Harris F

  Trip type: Friends getaway

  Awful customer service, awful rooms

  The rooms themselves and facilities from the looks of it looked exactly as you would expect, however the customer service (from the night staff) is abysmal and our experience with the room was awful. The first night we were given a king size bed inside of 2 single beds and so we came back down to reception from the room to ask if we could have another room, they said the hotel was full. We asked k… Read moreThe rooms themselves and facilities from the looks of it looked exactly as you would expect, however the customer service (from the night staff) is abysmal and our experience with the room was awful. The first night we were given a king size bed inside of 2 si… Read more

• User: Camper25448872188

  Trip type: Solo travel

  Bad Experience_ Donot Book

  Review – Mercure La Défense ParisI stayed at Mercure La Défense Paris for three nights, and unfortunately my experience with the breakfast service was extremely disappointing.Today was my last day, and I had to leave the hotel without breakfast despite it being included in my stay. I arrived at 7:30 a.m., well within breakfast hours, but almost all platters were completely empty. There were no veg… Read moreReview – Mercure La Défense ParisI stayed at Mercure La Défense Paris for three nights, and unfortunately my experience with the breakfast service was extremely disappointing.Today was my last day, and I had to leave the hotel without breakfast despite it bein… Read more

• User: Kiet Q

  Trip type: Couples

  Quite good

  The hotel was a bit far from the city center but easily connected there via public transportation, with some good local restaurants were around the corner. A shopping mall with a small supermarket was behind the hotel too. Room was simple and basic and a bit filthy. WiFi was slow. The heater in our room did not work, so our room was as cold as in the fridge. We informed the front desk staff and th… Read moreThe hotel was a bit far from the city center but easily connected there via public transportation, with some good local restaurants were around the corner. A shopping mall with a small supermarket was behind the hotel too. Room was simple and basic and a bit f… Read more

• User: ghar g

  Trip type: Couples

  Unusual Hotel experience

  The location is far away from everywhere, in the beginning the reception said you have breakfast, but at the checkout they charge me for the breakfast. Room accessories issue like, there was no room flipper or washroom flippers, water bottle, coffee in the room. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Sir,We thank you for t… Read moreThe location is far away from everywhere, in the beginning the reception said you have breakfast, but at the checkout they charge me for the breakfast. Room accessories issue like, there was no room flipper or washroom flippers, water bottle, coffee in the roo… Read more

• User: Kim B

  Trip type: Friends getaway

  Vingko bar service

  Good evening My friends and I are happy to see that there is service at the restaurant tonight. We would like to thank the Rohnno server for its fast service. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Guest,We thank you for your feedback and are delighted to hear that you enjoyed the service at our restaurant. We will be sure… Read moreGood evening My friends and I are happy to see that there is service at the restaurant tonight. We would like to thank the Rohnno server for its fast service. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this… Read more