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Mercure Paris La Defense Hotel

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Mercure Paris La Defense Hotel

locationOuest-La Defense, Paris

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About Mercure Paris La Defense HotelAbout Mercure Paris La Defense Hotel

Location

This charming hotel is located in La Défense district of the French capital approximately 10 minutes’ walk from the Champs Elysées. The Commercial Charras shopping centre may easily be reached on foot and it is just a short distance to the nearest metro station. It is 35 minutes to the nearest international airport.

Facility

515 rooms, including 6 suites and 168 double rooms, are located on 12 storeys and can be reached by 3 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and a solarium. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Paris La Defense Hotel Amenities at Mercure Paris La Defense Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

70

Very Good

39

Average

33

Poor

21

Terrible

33

Recent Reviews: 196

  • User:ghar g

    Trip type: Couples

    Unusual Hotel experience

    rating05 Jan 2026

    The location is far away from everywhere, in the beginning the reception said you have breakfast, but at the checkout they charge me for the breakfast. Room accessories issue like, there was no room flipper or washroom flippers, water bottle, coffee in the room. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Sir,We thank you for taking the time to share your feedback following your stay with us.We are sorry to read that your experience did not fully meet your expectations and we appreciate you bringing these points to our attention.Our hotel is located in the heart of Courbevoie, as indicated on our website, which provides easy access to the surrounding area and to La Défense.Regarding the breakfast, we apologise for the confusion at check-out. If you believe there is an error on your invoice, please feel free to contact us at leonore.wolff@accor.com and we will be happy to review it and make any necessary corrections.Concerning the missing items in your room, all our rooms are equipped with a kettle and coffee sachets, as well as bath towels. If something is missing during a stay, we kindly invite our guests to inform the reception immediately so we can provide the necessary items without delay. Since you have already departed, please let us know any further details and we will investigate what happened.Regarding bottled water, we have removed single-use plastic bottles as part of our environmental commitments. Water fountains are available in the hotel for guests to refill bottles freely during their stay.We regret that these elements impacted your stay and remain at your disposal should you wish to discuss this further. Best Regards,Léonore WolffGuest Experience & Quality Manager

  • User:Kim B

    Trip type: Friends getaway

    Vingko bar service

    rating21 Dec 2025

    Good evening My friends and I are happy to see that there is service at the restaurant tonight. We would like to thank the Rohnno server for its fast service. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Guest,We thank you for your feedback and are delighted to hear that you enjoyed the service at our restaurant. We will be sure to share your kind words with Rohnno, who will be very pleased! :)We wish you a very happy 2026 and look forward to welcoming you back soon!Warm regards,Léonore WolffGuest Experience & Quality Manager

  • User:travelleraroundglobe

    Trip type: Business

    An aged hotel with average service.

    rating18 Oct 2025

    Reception is very inefficient letting people wait although enough receptionists are there.Rooms are ok but showing their age. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Guest,Thank you for sharing your feedback following your recent stay with us.Our reception team is sometimes required to be very versatile, handling several requests at the same time (including phone calls or internal guest requests) even when they might not appear to be directly assisting someone at the counter. Please rest assured that our team always does its best to meet each guest’s needs as efficiently as possible.However, depending on the level of activity, this can occasionally lead to some waiting time, and we are truly sorry if this was the case during your visit.We appreciate your understanding and your comment regarding the room, which helps us continue to improve our facilities and service.Kind regards,Léonore WolffGuest Experience & Quality ManagerMercure Paris La Défense

  • User:felipepA3955XP

    Trip type: Business

    Deceiving

    rating04 Sept 2025

    Terrible! The receptions employs are the worst around the worldThis people did anything to help the costumers even through there is a law that hold the necessity of offering a receipt, for every service provided.I dont recomend.

  • User:Vinoshen

    Trip type: Business

    Horrible Stay

    rating27 Jun 2025

    Extremely poor service. Been to multiple hotels and this is one of the worst. Took the receipton 30 minutes to process 2 customers for check in. Was informed laundry only available on weekdays but they are not sure. Laundry form mentioned available until Saturday. When asked they are unsure and not putting effort to find out. Bad representation of Mercure brand. Léonore Wolff, Guest Services / Front Office at Hotel Mercure Paris La Defense, responded to this review Dear Guest,Thank you for sharing your feedback!We fully understand your dissatisfaction and sincerely apologize for the inconvenience you experienced.When welcoming temporary staff, sometimes information may not be communicated as clearly or confidently as we would like. Please be assured that we are currently working on strengthening our checklists and training processes to help our team better retain and convey the key information about the hotel.We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future.Kind regards,Léonore WolffGuest Experience Manager

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