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Mercure Paris Massy Gare Tgv Hotel

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Mercure Paris Massy Gare Tgv Hotel

locationParis Orly Airport, Paris

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About Mercure Paris Massy Gare Tgv HotelAbout Mercure Paris Massy Gare Tgv Hotel

Location

This hotel is located just a 2-minute walk from the RER and TGV railway stations and 15 km from Paris.

Facility

The hotel has a lift and features 116 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

Parasols on the terrace are also available. The hotel offers hiking.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Paris Massy Gare Tgv Hotel Amenities at Mercure Paris Massy Gare Tgv Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Parasols

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

105

Very Good

148

Average

106

Poor

43

Terrible

20

Recent Reviews: 422

  • User:553ianf

    Trip type: Business

    Are we still in Covid or a time warp

    rating15 Sept 2025

    Felt like we were still in Covid - cheap paper cups with dated 80’s deco charging 250 euros per night breakfast not included - extremely disappointed and staff disinterested. LAETITIA NIVET, General Manager at Mercure Massy Gare TGV, responded to this review Dear guest,Thank you for your feedback. We would however like to clarify that there have been no Covid-related measures in place at our property for a long time, and all services are operating normally.Breakfast is clearly stated as not included in the room rate, and this information is available at the time of booking.While our décor reflects the character and history of the property and may not suit every taste, we regret that it did not meet your expectations. We are particularly attentive to comments regarding staff attitude, as professionalism and attentiveness are core values of our team.We appreciate all feedback, but we also believe it is important to provide accurate context for future guests.Laetitia NIVETHotel Manager

  • User:Heide S

    Trip type: Business

    good for a business trip

    rating08 Oct 2024

    a good place to stay if you are on a business trip in Massy: good location (close to the train stations), quiet and convenient rooms (perhaps more conveniently located power outlets would be nice), good WLAN, great breakfast, friendly and helpful staff - basically all you need LAETITIA NIVET, General Manager at Mercure Massy Gare TGV, responded to this review Thanks a lot for your commentRegardsLaetitia NIVET

  • User:Andrew E

    Trip type: Business

    Only stay here if you want to sweat all night

    rating19 May 2024

    Currently staying here, the second week of a two-week work trip to Massy, and well more than disappointed. We walked into our room, damn it is small, and it is about 85-90 degrees and 0 air movement. Go down to the front desk and they state that they cannot turn the air on because the French Government says. Which is funny because we were only here because the Hilton 2 blocks away could not accommodate me for my second week. Needless to say, the Hilton had their air on. As well, we went to Mont St. Michel and stayed at a Mercure there and yep you guessed it. The air was on. This being approximately my 12+ visit to Paris and France, I am accustomed to the older hotels in Paris not having air or it being very "iffy", but for a brand-new Mercure, to throw this line, when their competitor around the corner has no issue running the air. Before anyone suggests it, yes, we can open a window, but unlike being in Paris where you have some traffic and the occasional "wee waa" from the police cars, Massy is next to the train station and a busy road outside the window. So, it's no sleep from trains and traffic or no sleep and sweat. I will not ever being staying here again and will be letting my whole North American team know to not stay here as well. If I had not had to pre-pay, it because I was traveling on expenses I would have left and just rode the train in from the Airport for an hour and half each way.

  • User:699se

    Trip type: Business

    Disappointing…. In the extreme

    rating13 Nov 2023

    Very basic “premium” hotel for the money paid. Chipped furniture and the corridor carpets are very worn and smelly.I have stayed in nearby Hilton which is easily 5 times better and not much more expensive.It’s not convenient for train station or restaurants etc compared to Hilton either.VERY DISAPPOINTED…… I have started travel to Massy for business regularly and will definitely try everywhere else first before staying here again. Laëtitia NIVET, General Manager at Mercure Massy Gare TGV, responded to this review Dear sir,I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Laëtitia NIVET

  • User:Lauren J

    Trip type: Business

    Average stay

    rating05 Oct 2023

    I used this hotel a few times for business trips and overall tge experience wasn't bad but it also wasn't great. The first trip I was double charged so had to initiate a credit card charge back as it too 1400€ out my account. The second stay was much better, in a Premier room which was far more comfortable. The final stay was not bad but my key card didn't work after the first day so that was irritating.The breakfast was good and the testaurant served lovely food and drinks in the evening, its just a shame the service is slow. Marc Pelletier, General Manager at Mercure Massy Gare TGV, responded to this review Dear Lauren,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

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