Mercure Paris Porte De Versailles Expo

Recent Reviews: 152

• User:Linda J

  Trip type: Couples

  Welcoming and Friendly

  20 Apr 2026

  The staff at Mercure Paris Port de Versailles Expo are absolutely delightful. We felt welcomed and cared for throughout our stay. The hotel restaurant is very good, with skilled and attentive wait staff. What is more Parisian than an omelette and a nice glass of chablis for supper after a long day? The elevators at this hotel are almost magical in their efficiency, what a nice bonus! The rooms are clean and quiet. The hotel is a little out of town, but a reasonable Uber ride to the Eiffel Tower and the departure point for Versailles Palace tours.

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• User:ofelia m

  Trip type: Friends getaway

  was very hot. My friend and I asked for help with the ac but we then found out that they don't use the air in winter tim

  27 Mar 2026

  It was very hot. My friend and I asked for help with the ac but we then found out that they don't use the air in winter time. But the night shift guy that came to help us was kind enough to bring us a "FAN" for us to be able to sleep comfortable.

• User:tishana45

  Trip type: Friends getaway

  Awful!!!!

  08 Mar 2026

  The night staff are worthless!!! The toilet backed up through no fault of mine and it took 12 hours for them to come take care of it. They couldnt even bring me a toilet plunger. Ny stay was 3 nights and on the 3rd night they put an unsupervised bunch of highschool boys who are on my floor running up and down the hall like a herd of elephants and then they pulled the fire alarm at midnight when I had a 6 am flight im super pissed!!!! I called the front desk and they told me I had to gather all of my crap and come downstairs so they could move my room. When I asked for someone to bring me the luggage cart they told me no amd that they couldnt do anything about the unsupervised highschool kids causing all the havok!!! RIDICULOUS Séverine Moire, Directeur général at Mercure Paris Porte de Versailles Expo, responded to this review Hello,We are sincerely sorry to hear that your stay did not meet your expectations. Your feedback is very important to us.Regarding the toilet issue, our team did their best to address the situation as quickly as possible. However, some technical problems unfortunately require the intervention of the maintenance team. We regret the delay you experienced.Concerning the noise in the corridor, when unexpected situations occur, such as a fire alarm being triggered, the safety of all our guests remains our priority and our team follows the established safety procedures. The proposal to change your room was intended to offer you a quieter and more comfortable night.We sincerely regret the inconvenience caused and hope we will have the opportunity to welcome you again and provide you with a much more pleasant experience.Sincerely,

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• User:FyldeFord

  Trip type: Business

  Room for customer service improvements

  22 Sept 2025

  In general the hotel exceeded my expectations having read some of the reviews but certainly some areas for improvement.My room was clean, comfortable and well presented. I had a superior room which included dressing gowns, slippers and coffee machine. It was also very quiet. The bedding was of a good standard with a good choice of pillows but I found the mattress uncomfortable.Breakfast was mediocre. Quality and selection could be improved. The space available was very cramped and crowded and one morning I wasn't even able to pull out my chair without the guest behind me leaving their seat.Biggest area for improvement would be the customer service on reception. On arrival, I waited over 30 minutes for check in despite 3 members of staff in attendance at the desks. I was later advised that I was fortunate as shortly before people were in line out the door! When I was eventually able to check in, I was shocked that the reception staff member didn't event apologies for the delay and my wait. In fact he barely said a word and didn't smile once. I didn't feel welcomed at the hotel.At the end of my stay, I asked reception to pre-book a taxi for the airport the evening before my departure, as I had an early start. I was invited to return to my room and the receptionist said she would call up in 3 minutes to confirm. I after 15 mins I heard nothing so I went down to check. She wasn't busy with anyone - reception was empty. She assured me it was confirmed but I was annoyed that I had to follow up. In the morning I waited for the taxi but it didn't arrive. When I checked with a gentleman on reception, he said there was no record of any reservation requested or booked for my room. I had to then call for a taxi as soon as possible which left me leaving much later for the airport than I had planned. I was very angry and disappointed by the failure to meet my request.

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• User:Marius S

  Trip type: Family

  Good experience

  16 Apr 2025

  The hotel is comfortable and conveniently located, making it easy to reach downtown. The staff were very helpful throughout our stay—special thanks to Solene at breakfast reception! She’s incredibly sharp and truly service-minded, which made our mornings smoother and more enjoyable. Overall, a great experience that made our stay much easier. Highly recommended! Séverine Moire, Directeur général at Mercure Paris Porte de Versailles Expo, responded to this review Bonjour,Un immense merci pour votre retour ! Nous sommes ravis que vous ayez apprécié le confort de l’hôtel, son emplacement, ainsi que l’accueil de notre équipe. Nous ne manquerons pas de transmettre vos compliments.Au plaisir de vous accueillir lors d'un prochain séjour à Paris.Cordialement,Linda-Julie KIMONACommunity Manager

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