Mercure Versailles Paris Ouest

Recent Reviews: 510

• User:Glynburton

  Trip type: Family

  DO NOT STOP HERE. Dirty, Poor standards, deception and attempted theft!!!!!

  03 Apr 2026

  Upon arrival, it was immediately clear that the room provided was not as described online. The condition and appearance differed greatly from the images, which was both disappointing and misleading. After raising this issue with staff, we were moved to two separate rooms rather than the family room booked. While these were an improvement, neither room had functioning heating, making the stay uncomfortable and inconvenient. Unfortunately, the situation worsened the following morning. After checking out, we realised that a bottle of Creed eau de toilette, valued at approximately £300, had been left in the room. We contacted the hotel within a few hours—at which point the room had not yet been occupied by new guests—and were informed that the item had been found.Based on this, we incurred a £50 taxi fare returning from our next destination in Paris to retrieve the item. However, upon arrival, we were told that the perfume had not in fact been found.Fast forward 24hours and we then sent an official complaint to head office. Miraculously the perfume was then found by the hotel the day after. This was clearly an attempted theft but with overwhelming evidence, they had no choice but to “find it”. Overall, this experience—from misleading room descriptions, lack of basic amenities such as heating, to the mishandling of a lost personal item—has been extremely disappointing. We officially asked for a refund to cover our two trip back from Paris to collect our belongings but this has been ignored.

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• User:MeandmydogBertie

  Trip type: Friends getaway

  Traumatic

  09 Oct 2025

  I was Traumatised by the Breakfast Waiter who told me to leave the breakfast room with my little dog Bertie. He failed to mention that we could eat in the bar and suggested we eat in the bedroom. I was travelling with a friend and paid for two rooms (plus two breakfasts at €16 each). We expected to eat together but each room only had one chair and no table!It was an aggressive act by the waiter. I am short and recently widowed and my little dog is my support dog. I had to say “N’Avancez Plus” several times and hold my hands up in front of me. I am awaiting a refund of at least the breakfasts that I paid for but was denied. Maritza MOLIN, Other at Mercure Versailles Paris Ouest, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Versailles Paris Ouest. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Please note that this problem was an exception to our normal practices, We have a lot of positive comments concerning our breakfast waiter who is very appreciated from our guests. A credit refund in the amount of € 72.00 will be issued to your account.For that I shall be glad to receive by email your bank account details to do a transfer as soon as possibleWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,M. MOLINDirectrice

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• User:Doug W

  Trip type: Couples

  Hot house in summer!

  30 Jun 2024

  The worse thing about this hotel is that it is indicated on their website as having Air Conditioning. IT DOSEN’T. It has air cooling which was hopeless when the temperature is above 18 degrees. We were given a fan to cool the room, but all this did was to circulate the hot air. This is not the fault of the staff but the owners of Mercure Hotels who have given false information on their website. The staff tried to appease us as much as they could and tried to move us to another hotel with A/C but no suitable rooms were found as we planned to stay in Versailles for three days. The room was clean, beds are a bit hard, which suits me but not everyone. Disappointed that the hotel doesn’t have a restaurant, but Westfield Shopping Centre just across the road which has plenty of restaurants. Didn’t participate with breakfast so cannot comment. Plenty of free car parking, but some distance from Versailles Palace. Franck LETANNEUR, Propriétaire at Mercure Versailles Paris Ouest, responded to this review Good morning @Doug W, we are terribly sorry to read your comments according to your stay.Our management wish to exchange with you :Maritza.MOLIN@accor.comYou have all our attention,Regards

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• User:pamelal14

  Trip type: Family

  Very Disappointing

  20 May 2024

  This was the worst hotel booked by our Filipino tour group for a 4-country European tour. Carpets are old and stained; rooms are dated and dark; and amenities are lacking (no slippers/no toiletries). But what was worse is how this hotel made us feel discriminated upon. Our group of 38 was assigned to take breakfast in a small, enclosed, make-shift room, where they brought food from the main dining area. This is an understandable arrangement on its own, but the room was too cramped for guests to move freely and did not have enough chairs to accommodate the entire group. At the same time, although there was not a shortage of food brought inside, you will eventually feel degraded when you see how the main dining room looks like and the available food choices. I do not believe it is a question of competency as this hotel has been operating for years. If at all, this hotel promotes discrimination and is not consistent with the Accor brand. The management of this hotel should be revamped, as it promotes the wrong culture among its staff. Franck LETANNEUR, Propriétaire at Mercure Versailles Paris Ouest, responded to this review Good morning , we are terribly sorry to read you comments an kindly invite you to contact our Director on :Stephanie.TALON@accor.comYou have all our attention,Regards

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• User:justbruce

  Trip type: Family

  Great location and very helpful staff.

  17 Aug 2023

  Thank you for a lovely stay. Stephanie, the manager, was very helpful and understanding. The hotel is perfectly located for visiting the Palace of Versailles.The location is also excellent, if you’re passing by Paris en route to the south or the west. I would stay here again and recommend it. Franck LETANNEUR, Propriétaire at Mercure Versailles Paris Ouest, responded to this review Good morning @justbruce, what an amazing chance to have you with us here at the Mercure Parly2!A million thanks for your words on Stéphanie, our Hotel's Director, as well as our staff.Thank you also for the perfect location, to visit Versailles Palace.For your next visit , don't forget to contact us direct as we love to take extra care of our regular hosts.With my Warmest Regards

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