Moulin Vert

Recent Reviews: 140

• User:mehmet k

  Trip type: Solo travel

  attention

  16 May 2026

  I had to pay twice for this hotel. I paid with my credit card when I first booked, and then I paid again when I checked in. They said they would refund the money to my credit card, but they still haven't. There are similar complaints in other reviews... Equipe Réception, Service clients/Réception at Hotel Moulin Vert, responded to this review Dear customerHope you are doing well.We are sorry that you are having problems with the pre-authorization.Your pre-authorization has been cancelled the day of your departure and it can take more or less time depending on your own bank.Unfortunately your bank can take some more time verifying this information and we can not make it faster for you.I hope we can see you another time to keep up to you.Have a nice day !Team Moulin Vert

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• User:İsmail bora K

  Trip type: Solo travel

  Very bad bad bad😖😖😖

  07 May 2026

  They are making reservations for people through Booking.They take my credit card again upon check-in at the hotel, They say the initial withdrawal will be refunded to you through the bank, but the bank never refunds your money.If you don't want to be scammed and are willing to pay twice, stay at this hotel,I still haven't received my refund.If you stay at this hotel, you're an idiot. I'm also writing my email address, and I'll send you all my Mastercard and bank statements, both from official government agencies and Booking.com. This hotel takes money from you twice through booking.com. The first time through Booking.com, and the second time when you check in. They say the first payment, also through Booking.com, will be sent via bank transfer, but they never refund your money. It's a complete scam hotel. You can sue me; I'm waiting. I stand by my words. mehmetkoyak@gmail.com. I stand behind everything legally and officially. (+90 0533 032 39 52 WhatsApp) Equipe Réception, Service clients/Réception at Hotel Moulin Vert, responded to this review Dear Mr. Koyak,We are writing regarding the various reviews you have posted about your stay, and we would like to respond in a clear and respectful manner.We sincerely understand that the situation may have seemed confusing, and we regret this misunderstanding. However, we would like to clarify that at no point did our hotel charge you twice or keep your money improperly.The first transaction visible on your card is a bank pre-authorization, which is a standard procedure used by hotels worldwide to guarantee reservations. This is not a final charge — it is only a temporary hold placed by your bank. The actual payment for the stay is then processed at check-in or check-out, depending on the booking conditions.After your stay, the pre-authorization is automatically released, and the funds are returned according to your bank’s processing time. Depending on the bank and the card issuer, this process can sometimes take several business days, which may create the impression of a double charge even though no additional payment has been taken.Our hotel has been operating for many years and has always followed transparent and standard hospitality procedures. We never charge our guests twice, and we strongly reject any accusations of fraud or scam.We understand your concern regarding the banking delay, but the repeated reviews accusing our hotel of “stealing” or being a “scam” do not reflect the reality of the situation and unfairly damage our reputation despite our willingness to assist you.Instead of continuing to post negative reviews, we kindly invite you to contact us directly so we can help explain the process and review the situation with you personally:We will be happy to assist you, explain how the pre-authorization process works, and help you obtain any necessary confirmation for your bank if required.We remain at your disposal and sincerely hope this misunderstanding can be resolved calmly and constructively.

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• User:nehaannjacobk

  Trip type:

  Really hospitable and friendly staff

  05 May 2026

  The place was very convenient and neat. The staff was very friendly and hospitable too especially Samy. He made sure that we were really comfortable till the end moment we left. Equipe Réception, Service clients/Réception at Hotel Moulin Vert, responded to this review Dear Guest,What a nice review!Thank you for your interest in our hotel and we are delighted to read that you enjoyed your stay and our location.What a pleasure to know that we lived up to your expectations :)We hope to have the pleasure of welcoming you again soon,Sincerely,Team Moulin Vert

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• User:KKANG

  Trip type: Family

  Good experience.

  01 Jan 2026

  The staffs were so sweet, and one of them helped us boil the eggs. He was very careful and helpful. Location was not bad as bus stop is near the hotel, but metro station takes more than 10 minutes on foot. If you have a senior member, taxi service is more preferable than public transportation. The boulangerie just outside of hotel(same building?) was so good and their price was reasonable. The only thing is that the mattress condition in our room were a bit uncomfortable to us(whenever we got up, we felt a bit uncomfortable.) although it was very soft and seemed perfect. In spite of it, the room rate was so competitive and clean. Equipe Réception, Service clients/Réception at Hotel Moulin Vert, responded to this review Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Moulin Vert hotel.We hope to see you again.We always note the points for improvements.Best regards,Team Moulin Vert

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• User:ashblz

  Trip type:

  great stay!

  27 Aug 2025

  staff was very nice and very helpful. helped us with recommendations of where to go in the city and were very welcoming! the room was amazing and our view was directly at the street which we loved. would 100% recommend! Equipe Réception, Service clients/Réception at Hotel Moulin Vert, responded to this review Dear Customer,Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Moulin Vert hotel to offer you an experience even better than the first one.Best regards,Team Moulin Vert

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