Novotel Massy Palaiseau

Recent Reviews: 585

• User:Karlkoreander

  Trip type: Business

  An ill managed hotel

  12 Jan 2026

  Why two points? Because the room did have a bed, and I do not want to judge overly harshly.This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated.Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously.The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud.I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel. PERRAULT Gilles, General Manager at Novotel Massy Palaiseau, responded to this review Dear Karlkoreander,Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and we appreciate you bringing these matters to our attention.First of all, please accept our sincere apologies for the language barrier you encountered at check-in. This situation does not reflect our usual standards, as the majority of our front desk team speaks several languages, including English, French, Spanish, and German. We regret that this was not the case during your arrival.Regarding your late arrival, we fully understand your frustration after a long journey. However, we would like to clarify that our restaurant’s closing hours are clearly communicated on all our booking platforms as well as on the Accor website. Unfortunately, outside of these hours, our team was not able to provide additional food service beyond what had already been offered, and we regret that we could not do more at that time.Finally, we are deeply sorry for the disturbance caused the following morning when our staff entered your room without knocking and spoke loudly. This is absolutely not acceptable and has been reported to the relevant department so that appropriate measures can be taken to prevent this from happening again.Your comments are valuable to us and help us improve our services. We truly hope to have the opportunity to welcome you again and provide you with the level of service our guests are entitled to expect.Kind regards,Aline PerisséSales & Commercial Assistant Manager

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• User:Devu1120

  Trip type: Solo travel

  Avoid this hotel if possible.

  25 Dec 2025

  Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room.It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products.Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold.Basically avoid this place if possible.There are better options in sane price range PERRAULT Gilles, General Manager at Novotel Massy Palaiseau, responded to this review Dear Devanshi,We are sincerely sorry to learn that your stay at our property did not meet your expectations.Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered.Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay.Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities.We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel.We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations.Kind regards,Aline PerisséSales & Commercial Assistant Manager

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• User:SDTraveler83

  Trip type: Family

  Disappointing stay. Pool closed and poor location.

  09 Aug 2023

  Disappointing experience. We booked this hotel for a one night stay with our 3 children before flying home. We booked specifically for the pool and it appeared to be close to a park and some restaurants. When we arrived we realized the area is run down, the park is small with no playground and there are almost no restaurants in close proximity.we were forced to war both meals at the overpriced restaurant (I will say the food was decent and the service was very good).The most disappointing was that the pol ended up being closed (it's august) and there were no apologies made for the inconvenience.I would not recommend. I wish we'd stayed in the city center near the train station. Disappointing finish to our trip.

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• User:Sebastian L

  Trip type:

  Very nice French Hotel in the upcoming Area

  20 Jan 2023

  Very nice Hotel in a central place, but yet far from the hectic.Train and bus stop in walking distance.Very nice room, spacious, clean and comfy.Bathroom with shower and usual bathroom amenities.The Restaurant for Breakfast is nice, and the selection OK.For Dinner we invited friends over, and the waiter was fantastic.Spoke English, sadly the menu was only in French, but our friends helped out and we had a great time.My favorite waiter was the Bar waiter. He was funny and very attentive. He made great drinks and ensured I had a good local brew.We came with a 5 year old child and he spoiled her with sweets and tried everything to find a drink for her.We played Billiard in the Lobby and it was fun.When we come back to France and the Paris region, we will return to this Hotel.Really enjoyed it.

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• User:Marc B

  Trip type: Business

  Business stay in Massy 4 days

  16 Dec 2019

  Thanks for the stayIt was greatMy comments belowNice staffNice roomGood sleepGood food Good wineClose to workVery good ThanksThe most irritating is having to explain it in 200 characters. Ridiculous