Novotel Paris Stade Basilique

Recent Reviews: 582

• User:Thupten G

  Trip type: Friends getaway

  Top top top

  18 Feb 2026

  Here’s a shorter, more casual version:---We had a great stay at the hotel! Everything was clean, comfortable, and really welcoming. The rooms were perfect for relaxing after a long day.A big thank you to Woeser for all her help throughout our stay. She was so friendly and always happy to assist us with anything we needed. She really made our experience even better.We’d definitely stay here again! Corentin DUBUIS, Directeur général at Novotel Paris Stade Basilique, responded to this review Dear Thupten,A huge thank you for your "Top top top" review following your stay at Novotel Paris Stade de France Basilique. We are thrilled to hear that you had such a great experience and that our clean, comfortable rooms provided the perfect space for you to relax.It is particularly rewarding to read your special mention for Woeser. Her friendliness and dedication to helping our guests are exactly what we strive for, and she will be delighted to know she made your stay even better. We will personally share your kind words with her!We are so glad that our welcoming atmosphere hit the mark for you, and we truly look forward to your next visit.Sincerely,Corentin DubuisGeneral ManagerNovotel Paris Stade de France Basilique

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• User:Gelek wangdu y

  Trip type: Solo travel

  Great stay

  18 Feb 2026

  One of the best hotel in saint denis, had a great stay. Many thanks to woeser for her hospitality and help through out my stay at the hotel. Corentin DUBUIS, Directeur général at Novotel Paris Stade Basilique, responded to this review Dear Gelek,A huge thank you for your wonderful review following your stay at Novotel Paris Stade de France Basilique. We are thrilled to hear that you consider us one of the best hotels in Saint-Denis!It is a true pleasure to read that Woeser's hospitality and assistance made such a positive impact on your experience. We will be sure to share your kind words with her personally; she will be delighted to know her dedication helped make your stay so enjoyable.The entire team thanks you for your trust, and we look forward to the pleasure of welcoming you back very soon!Sincerely,Corentin DubuisGeneral ManagerNovotel Paris Stade de France Basilique

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• User:All hail the S

  Trip type: Couples

  A Five-Star Experience Made Better by Woeser!

  26 Jan 2026

  The first thing I noticed at this hotel was the fantastic, diverse staff—everyone was so friendly and created a great vibe.​I especially want to thank Woeser for making our stay so effortless. We probably holds the record for the most repetitive questions, but she was such a good sport and answered every single one with total patience! She handled all our requests instantly and gave us 'chef's kiss' suggestions for unique local spots that really made our trip.​It’s rare to find someone so helpful and quick to find solutions. We felt truly looked after. We will definitely be back and highly recommend staying here! Corentin DUBUIS, Directeur général at Novotel Paris Stade Basilique, responded to this review Dear allhailthes,Thank you so much for this glowing review! It is a joy to hear that you had such a "Five-Star Experience" at the Novotel Paris Saint-Denis Stade Basilique.I am particularly proud that you noticed the diversity and friendly vibe of our staff. We strive to create an inclusive and welcoming environment, and your feedback confirms we are on the right track!A huge thank you for your special mention of Woeser. I will personally share your compliments with her—she will be delighted to know that her patience, good humor, and "chef’s kiss" local recommendations made such a lasting impression. Whether it’s answering repetitive questions or finding instant solutions, Woeser truly embodies the spirit of hospitality we aim for.We are thrilled to know you felt looked after and that you plan to return. We can’t wait to welcome you back for another effortless stay!Sincerely,Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

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• User:aruba f

  Trip type: Friends getaway

  Worst experience

  10 Jan 2026

  To start of with this has been the worst hotel I have ever stayed at! To start with it felt very unsafe with people surrounding the entrance of the hotel trying to sell you things and the staff don’t do anything to move them so we have space to walk in and out. Secondly, the main point of all we called reception desk to ask for a drink of water or juice they advised to come to bar - we went downstairs they said they aren’t able to give us any WATER as they have ran out and when we asked for tap water they said NO so bluntly. Few items from room was damaged such as seats which is so disappointing. This was supposed to be a first time experience for me and my sister and we have left this hotel knowing we will never be coming back again. Corentin DUBUIS, Directeur général at Novotel Paris Stade Basilique, responded to this review Dear arubaf2026,I was deeply concerned to read about your experience at our hotel. Please accept my sincerest apologies for the series of frustrations you and your sister encountered; this is absolutely not the level of service or hospitality we strive to provide at Novotel.I would like to address the points you raised:The Welcome and Water Request: I am genuinely shocked to hear that you were refused tap water. Providing basic hydration is a fundamental courtesy, and a "blunt" refusal is completely unacceptable. I will be meeting with our Bar and Reception management immediately to address this lack of service spirit and ensure it never happens again.Safety and Surroundings: I understand that the presence of individuals at the hotel entrance can feel intimidating. While we do not have jurisdiction over the public sidewalk, we work closely with local authorities. Our security team is also instructed to ensure a clear and safe passage for our guests, and it is clear we failed you in this regard during your stay.Room Condition: We take great pride in our rooms, and I am very sorry that you found damaged furniture. I have shared this with our Maintenance and Housekeeping teams to ensure the room you occupied is thoroughly inspected and repaired.It is heartbreaking to know that your first experience with us resulted in such disappointment. I would value the opportunity to speak with you further to regain your trust.Sincerely,Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

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• User:Unicorn F

  Trip type: Family

  Family of 4

  01 Jan 2026

  The hotel is in a great location. The metro and tram are just 20 meters away. There are shops like Aldi and restaurants where you can eat delicious food. The hotel is clean, with a good breakfast and friendly service. In the evenings, you can spend a pleasant time at the bar, which serves the best pizza we've ever had. The only downside is that there are some suspicious people around the hotel, so you have to watch out for them, but fortunately, the police respond very quickly. This is definitely a place we'll remember forever. Greetings from Ireland. Corentin DUBUIS, Directeur général at Novotel Paris Stade Basilique, responded to this review Dear Trek756495,What a pleasure to receive your greetings from Ireland! Thank you so very much for sharing your family's experience at the Novotel Paris Saint-Denis Stade Basilique. 🇮🇪We are delighted that you made the most of our strategic location, just steps away from the metro and tram, as well as the nearby shops and restaurants. It is also a source of pride for our team to hear that you enjoyed the cleanliness of the hotel, our breakfast, and, most notably, that our bar served you the best pizza you've ever had!We fully understand your comment regarding the activity around the hotel. As you mentioned, the presence and responsiveness of the local authorities ensure constant security for our visitors, allowing everyone to enjoy the city with peace of mind.It was an honor to host you, and we are touched to know that this stay will be a lifelong memory for you. We hope to welcome you back on your next trip to France!Sincerely,Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

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