OKKO HOTELS Paris Gare de l’Est

Recent Reviews: 638

• User:934viridianas

  Trip type: Solo travel

  This property is a true gem

  29 May 2026

  This property is a true gem. The location is excellent, and the design and decor are stunning, blending style, character, and comfort beautifully. Every corner feels carefully curated and effortlessly cool.The linen bedding deserves a special mention. The sheets were incredibly soft and comfortable, making for some of the best sleep I've had while traveling. It's one of those little details that elevates the entire experience and makes the stay feel truly special. chrystel BERGOUGNOUX, General Manager at OKKO HOTELS Paris Gare de l'Est, responded to this review Dear Guest,Thank you for this wonderful feedback.We are delighted that the location, the design and the comfort of the bedding all made such a positive impression. Comments like yours mean a great deal to the team and we will make sure your message is shared with them.We look forward to welcoming you back on a future visit to Paris.Kind regards,Théo,On behalf of the OKKO HOTELS Paris Gare de l'Est team

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• User:Karen B

  Trip type: Solo travel

  When eco friendly ruins the experience

  26 May 2026

  While I appreciate their eco efforts it is to the detriment of guests. I don’t want to have to always leave my room to get water or a cup of tea. I want a fridge! They don’t supply hair conditioner. That was an actual WTF moment. And this is NOT a hotel for business travellers. The room was tiny. And the desk was a fold down shelf that pups barely fit a laptop, a screen and your mouse pad. Not to mention that to sit at it blocked all access to the bathroom and toilet. The location is convenient. The lounge access is good. But it’s a no from me. chrystel BERGOUGNOUX, General Manager at OKKO HOTELS Paris Gare de l'Est, responded to this review Dear Guest,Thank you for your feedback and for acknowledging our eco-responsible approach.Regarding the absence of an individual fridge, this is a deliberate choice as part of that approach. The Club remains accessible 24/7, offering hot and cold drinks, including tea and coffee, as well as a complimentary snacking selection, so that guests can help themselves at any time without needing to leave for long.We have noted your remark on the hair conditioner and will share it with the team.As for the room layout and the desk, the compact format is part of the architectural choices made for our hotels. We are sorry that it did not suit your working needs on this occasion.We are pleased that the location and the Club access made a positive impression, and we hope to have the opportunity to welcome you again under better conditions.Kind regards,Théo BriendDeputy Director of Accommodation, Groups & SeminarsOKKO HOTELS Paris Gare de l'Est

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• User:yazyaz227

  Trip type:

  Nice for a weekend break

  25 May 2026

  The hotel is nice and clean with good access to stations. I found the room a little small and did not have mini fridge for drinks etc which would have been nice in the heatwave. chrystel BERGOUGNOUX, General Manager at OKKO HOTELS Paris Gare de l'Est, responded to this review Dear Guest,Thank you for this very warm feedback.We are pleased that you appreciated the cleanliness of the hotel as well as our convenient location close to the stations.We also thank you for your comment regarding the room size and the absence of a mini fridge, especially during the heatwave. Your feedback is very valuable and helps us continue improving the comfort of our guests.Kind regards,Gabriel,On behalf of the OKKO HOTELS Paris Gare de l'Est team

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• User:Dezember1973

  Trip type:

  A wonderful stay

  17 May 2026

  We enjoyed our stay very much at OKKO. The location of the hotel is fantastic. The Metro is very close by and there's a plenty within walking distance. The staff are particularly friendly. All in all, highly recommended! chrystel BERGOUGNOUX, General Manager at OKKO HOTELS Paris Gare de l'Est, responded to this review Dear Guest,Thank you for this kind feedback.We are delighted that the location, the proximity to the metro and the team all contributed to a great stay. We will pass your message along to the staff.We look forward to welcoming you back on a future visit to Paris.Kind regards,Théo,On behalf of the OKKO HOTELS Paris Gare de l'Est team

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• User:michaelschlichter

  Trip type:

  Support from the staff was excellent.

  17 May 2026

  I would like to once again express my heartfelt thanks for the help provided by your staff, both in obtaining a BIGBUS ticket that had already been ordered and paid for but for which no confirmation for use on the following day had yet been received, and in handling the complaint and reimbursement request regarding unjustified penalties imposed by a RATP inspector, including translation, preparation, and submission to the RATP complaints office. This went far beyond normal service. Die Hilfe durch ihre Mitarbeiter sowohl bei der Beschaffung eines BIGBUS Tickets, dass bereits geordert und bezahlt war, aber noch keine Bestätigung für die Nutzung am nächsten Tag vorlag. Als auch bei der Beschwerde und Rückforderung von unberechtigten Strafen durch einen RATP-Kontrolleur sowohl durch Übersetzung, Aufarbeitung und Versendung an die Beschwerdestelle der RATP noch einmal herzlichen Dank. Dies ging weit über einen normalen Service hinaus. chrystel BERGOUGNOUX, General Manager at OKKO HOTELS Paris Gare de l'Est, responded to this review Dear Guest,Thank you for taking the time to share this on a public review, and for your very kind words.We are truly delighted to read that the team was able to assist you with the Big Bus ticket and with the RATP complaint process. We will make sure your message reaches the colleagues involved, who will be very touched to know that their efforts made a real difference during your stay.We look forward to welcoming you back on a future visit to Paris.Kind regards,Théo,On behalf of the OKKO HOTELS Paris Gare de l'Est team

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