Okko Hotels Paris Rueil-Malmaison

Recent Reviews: 316

• User:dhananjaymusigeri

  Trip type: Business

  Okko Hotel : Rueil Malmaison

  27 May 2026

  Overall, the customer experience was not that great and can be improved. The breakfast was not good and very less options. The AC in the room was not working. There was NO drinking water bottle in the room. Albert NESME, Directeur général at OKKO HOTELS Paris Rueil-Malmaison, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations.Regarding the drinking water, we would like to inform you that fresh water is available free of charge from the water dispenser located on each floor, close to the elevators. Glasses are also available in the cupboard in your room for your convenience. In addition, you can find water and snacks on the 2nd floor in our snack area.We also apologize for the inconvenience caused by the air conditioning and for not meeting your expectations regarding breakfast. Your comments have been shared with the relevant teams, as we are always looking for ways to improve our guests' experience.We appreciate your feedback and hope to have the opportunity to welcome you again and provide a much better stay.Kind regards,Natalya

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• User:FredPlanes

  Trip type:

  A 4 stars hotel without A/C

  26 Apr 2026

  We spent a terrible night in this hotel not capable of providing a working A/C. It qualifies itself as a 4 stars but this is a complete joke. Albert NESME, Directeur général at OKKO HOTELS Paris Rueil-Malmaison, responded to this review Cher Monsieur,3 chambres proposées, 1 surclassement offert, 1/5 sur google, 1/10 sur booking, 1/10 sur le questionnaire interne, maintenant 1/5 sur tripadvisor, en français et en anglais pour sans doute essayer de toucher un maximum de personnes susceptibles de vouloir réserver chez nous, c'est presque de l'acharnement qu'on aurait presque pu comprendre si il faisait des températures caniculaires dignes d'un mois d'aout, mais nous sommes encore qu'en avril avec des températures maximum de 25 degrés. Nous sommes sincèrement désolés que votre séjour n'ait pas été du tout à la hauteur de vos attentes. Et donc pour la 5 ème fois (puisque nous vous l'avions dit également sur place), nous allons vous réexpliquer le fonctionnement de notre hôtel qui est soit en mode chauffage, soit en mode été. Il y a donc 2 ou 3 semaines en automne et au printemps où les écarts de température peuvent poser problème. Nous assumons en tout cas notre choix de ne passer en mode été, et donc climatisation, qu'à partir de la mi-mai et encore plus quand nous voyons les températures de la semaine prochaine qui chutent d'une dizaine de degrés. Cordialement,La Direction

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• User:Jelena11R

  Trip type: Business

  Nice stay during a business trip

  22 Mar 2026

  Although I loved my stay with all my heart I must admit that a standard room would’ve been not all that comfortable for more than 1 person. I missed a lot a proper closet and a fridge, and I would have appreciated having a mop or something similar to use on the bathroom floor as Italian shower, which I also liked, happens to have water all over the bathroom’s floor after showering and foot towel alone does not help that much. The desk in the room is useful, but even with my 160cm height it’s too low for working on computer, unfortunately. Given my 3 nights stay I enjoyed breakfast a lot for it’s variety as I had something different each morning (that’s my choice, the offer didn’t change) and it all was fresh and delicious. I didn’t use a train this time, but the hotel is absolutely close to the train station which is very convenient. Albert NESME, Directeur général at OKKO HOTELS Paris Rueil-Malmaison, responded to this review Dear Jelena,Thank you very much for sharing such a detailed and thoughtful review of your recent stay with us.We are truly delighted to read that you loved your stay overall and that you particularly enjoyed our breakfast variety and freshness, as well as the convenience of our location near the train station. Your kind words mean a lot to our team.We also sincerely appreciate your constructive feedback regarding the room. We understand that storage space and in-room amenities such as a closet and fridge can make a significant difference in comfort, especially for stays of more than one guest. Your remarks about the bathroom layout and the need for additional solutions to manage water on the floor are also very valuable, and we will certainly review how we can improve this aspect for our guests.Regarding the desk, we regret that its height did not provide an optimal working setup, and we will take this into consideration as we evaluate future room improvements.Your comments help us better understand our guests’ expectations and guide us in enhancing our services and facilities. We hope to have the pleasure of welcoming you again in the future,Warm regards,Natalya

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• User:LGouds

  Trip type: Business

  I would not recommend to stay there

  16 Mar 2026

  The location is great, really accessible from train station. The Service provided by the cleaning staff, excellent: Spotless.The room though did not have any air-conditioning, when multiple people complained, they lied and told us they had fixed it... nothing had happened.The so called "available snacks" is mostly a coffee machine and a cookie (which is not present in your own room so you have to go there to get it.The food at the hotel is even bad, i would highly recommend you not to eat there. Only the salad is a good choice, the rest comes out the refrigerator.The service at the bar, highly incompetent - not trained at all. Most run without senior staff present.The rooms are very small, you barely can walk without bumping into anything.The are no real amenities. The so called Gym, is just a 2 machines and some weights. Albert NESME, Directeur général at OKKO HOTELS Paris Rueil-Malmaison, responded to this review DearMr. GOUDSWAARD,Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations.We would like to clarify a few points you mentioned. Regarding the air conditioning, the system in our hotel is centrally managed. The switch between heating and cooling is determined by our management based on seasonal weather conditions. As temperatures are still variable at this time of year, the hotel remains in heating mode to ensure the comfort of the majority of our guests. We understand this may not have been ideal for you, and we appreciate your understanding. We would like to respectfully clarify that operational matters such as air conditioning systems are managed internally by hotel management, and not by external authorities. Concerning the in-room amenities, each room is equipped with a Nescafé coffee machine located in the cupboard. Additionally, on the second floor, we provide complimentary snacks including biscuits, fruits, and a selection of juices, which are not commonly available in all hotels.We are sorry to hear that the breakfast, food options, and service speed did not meet your expectations. Please rest assured that your comments have been shared with the relevant teams so we can improve these aspects of our service.We were also surprised to learn of your dissatisfaction only after your departure, especially as you have stayed with us before. Our reception team is always available and happy to assist during your stay, and we would have gladly worked to find a solution immediately had we been informed.Finally, we would also like to let you know that we have four machines in the gym, as well as mats if you are practicing yoga.We value your loyalty as a returning guest and sincerely hope you will give us another opportunity to provide you with a better experience in the future.Kind regards,Natalya

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• User:Abby W

  Trip type: Solo travel

  Pleasant stay

  18 Nov 2025

  A very good experience with Anthony on the reception desk- he went beyond the call of duty to help me with some printing and hair conditioner. The room was cosy and ideal for a single traveller. Comfortable bed and ample hot water! Enjoyed an espresso in the morning in my room! Albert NESME, Directeur général at OKKO HOTELS Paris Rueil-Malmaison, responded to this review Dear Abby,Thank you very much for your wonderful feedback! We’re delighted to hear that Anthony was able to assist you and made your stay even more enjoyable. It’s great to know that you found your room cosy and comfortable, and that you appreciated the hot water and the espresso in the morning.We hope to welcome you back again soon!Natalya

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