Pentahotel Paris Cdg Airport

Recent Reviews: 1220

• User:Yulia B

  Trip type: Business

  Rude staff, poor service, bad food quality

  27 Mar 2025

  I always stay at this hotel because of work, It was 8 in the morning. I have called the reception to ask for water because I’ve had fever and i hurt my back on the flight, so I couldn’t come down to the reception, or for breakfast. The lady on the phone was very rude and said if I need water I can just come down and get it myself at extra charge. To keep in mind I always pay a lot for room service here and I don’t understand why such basic human need is met with such aggression especially when my back is hurting from bringing water to people each day on my flights Not to mention the food I ordered as room service was not cheap and was not good at all. When I asked to fix the ac because it was too cold during winter the staff at the reception was very rude as well, and not trying to understand at all, the technicians have to come and fix it three times. Hotel Manager, Owner at Pentahotel Paris Cdg Airport, responded to this review Dear Julia,Thank you for your feedback,We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team. It is essential for us to provide a welcoming and accommodating environment for all our guests, especially when they are in need and that is why we have proposed over the phone to bring water to your room as a part of our room service. Our goal is to offer a comfortable and convenient stay, and we regret any shortcomings in our room service and the attitude of our staff during your interaction. However we are sure that you will understand that we are not able to provide limitless bottles of complimentary water, the same as on your flights.Furthermore, we understand the importance of quality dining options and we apologize that our food did not live up to your expectations this time. Nevertheless rest assured that the contracted discount for your company has always been applied correctly. Regarding the temperature control in your room, we are sorry to hear about the inconvenience with the air conditioning system and the discomfort it caused you. Our maintenance team is usually prompt and efficient in resolving such matters, and it is disappointing to learn that multiple visits were required.Best wishes,The Penta Team / L’équipe Penta

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• User:josha500

  Trip type: Couples

  No shuttle - despite advertising for a shuttle

  07 Nov 2024

  I recently stayed at the Pentahotel at CDG and was very disappointed with their misleading advertising about an airport shuttle. Both their own marketing materials on third party websites and signage at CDG indicate a shuttle service, yet upon arrival, I discovered that they no longer offer this service. Hotwire, where I booked my stay, also listed a shuttle, which added to the frustration. Instead, guests are required to take an Uber, which costs around 9 euros each way, making what should have been a convenient shuttle service an added and unexpected expense. We also went to the shuttle area, which wasted about 30 minutes. This lack of transparency caused unnecessary hassle, and I would recommend clarifying this in their listings to avoid misleading future guests. Upon arrival the staff was nice but we wasted like an hour and when we arrived other guests checking in had the same issue. Hotel- cmanager, Owner at Pentahotel Paris Cdg Airport, responded to this review Dear Josha, Thank you for taking the time to share your review.We regret to hear that your experience with our shuttle service did not align with your expectations. Our aim is to offer convenient transportation options to our guests, and we understand how crucial clear communication is regarding these services. We apologize for any inconvenience caused by the information about our shuttle service. Our shuttle does operate upon request with a fee of 9€ per trip, and we realize we must ensure that this information is accurately reflected across all our channels and signage at the airport. We are taking immediate steps to address this with our partners and update our marketing materials to prevent future guests from facing similar confusion.We hope you managed to take advantage of our close proximity to Charles de Gaulle Airport and the local attractions during your stay. Roissy Village Center and Aeroville Mall are both within walking distance, and our courtyard offers a relaxing atmosphere for guests to unwind.We hope we will have the opportunity to see you again in the future. Best regards,The Penta Team / L’équipe Penta

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• User:Sienna V

  Trip type: Friends getaway

  I would give this lousy place -5 stars

  09 Jul 2024

  please don’t come to this hotel and have high expectations for the service. this hotel has horrendous customer service, and they were extremely rude and snarky. my group booked THREE rooms that were confirmed through a third party app, and when we arrived they claimed they were full. it is clear they gave away the rooms, in spite of us having made reservations for the penta hotel. Hotel- cmanager, Owner at Pentahotel Paris Cdg Airport, responded to this review Dear Sienna,Thank you for taking the time to share your review.We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies. However we would be glad to have some more information about what happened, beginning by your arrival date and booking confirmation number.We are looking forward to hearing from you soon. Best wishes,The Penta Team / L’équipe Penta

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• User:thomascat

  Trip type: Couples

  Standards have slipped Breakfast awful

  24 Jun 2024

  This was our 4th time staying at the Penta hotel overnight , we always chose penta as we found it good value good standards , so was disappointed this time , we ate in the restaurant on the evening we arrived which was OK not as good as past stays ... Breakfast was awful trays of cooked food eggs ,bacon sausages etc all stone COLD ,the bacon was uncooked and inedible, they was the usual array of cakes cold mears cheese etc all looked a little boring and nothing special!! ..staff seemed uninterested in fixing the problem!! And felt that we were just an inconvenience to them .!!!!... so sorry Penta hotel we won't be back ... Hotel- cmanager, Owner at Pentahotel Paris Cdg Airport, responded to this review Dear Thomas, Thank you for taking the time to review your stay.We are delighted that you have chosen Pentahotel Paris Charles De Gaulle Airport for your travels in the past and appreciated our standards, which we strive to maintain and improve continuously.However, we are sorry that some aspects of your experience did not meet your expectations. We understand how important a satisfying breakfast and attentive service are to start the day off right, and we regret to hear that we fell short in delivering this experience for you. Our goal is always to provide a comfortable and enjoyable environment for our guests, and it seems we missed the mark this time. Additionally, we apologize if the service from our staff seemed less than attentive. Our team is usually known for their professionalism and eagerness to assist our guests, and we will address your comments with them to ensure we uphold our high standards of guest service.Nonetheless, we hope you had the chance to experience our convivial atmosphere and the games available in our lobby during your stay!We are looking forward to welcoming you again. All the best!The Penta Team / L’équipe Penta

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• User:N9290UXmarks

  Trip type: Business

  One bad bar tender spoiled entire stay

  13 Jun 2024

  The overall stay was good , The reception so helpful to check me in as early as possible after landing way before scheduled check in time.The only problem I had was 1 of the bar tender ( Nico) Most of the staff were great but this guy was the rudest bar keep I’ve ever met. It’s strange as the song goes “ one bad apple won’t stop you” But he is that rude I’ll stay in the opposite hotel next time.One bad member of staff spoiled the entire stay, Sorry good staff at Pentahitel Hotel- cmanager, Owner at Pentahotel Paris Cdg Airport, responded to this review Dear Guest, Thanks for your review about our hotel.We are delighted to hear that our team was able to accommodate an early check-in for you and that you found our reception staff to be helpful. Our aim is always to make our guests' stay as comfortable and convenient as possible.However, we regret to hear about your unpleasant experience with one of our bar staff members. While we strive to provide exceptional service, it seems we have fallen short in this instance. Please rest assured that this is not indicative of the high standards we set for ourselves, and we are currently reviewing our staff training procedures to ensure that every guest interaction is a positive one.We take great pride in the convivial atmosphere of our hotel and the positive experiences our guests usually have with our staff. It is disheartening to learn that we missed the mark during your visit, but please know that we value all our guests and their feedback, which is vital for our improvement.We are hoping to welcome you back in the future. All the best.The Penta Team / L’équipe Penta

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