Pentahotel Paris CDG Airport

Recent Reviews: 1220

• User: Yulia B

  Trip type: Business

  Rude staff, poor service, bad food quality

  I always stay at this hotel because of work, It was 8 in the morning. I have called the reception to ask for water because I’ve had fever and i hurt my back on the flight, so I couldn’t come down to the reception, or for breakfast. The lady on the phone was very rude and said if I need water I can just come down and get it myself at extra charge. To keep in mind I always pay a lot for room service… Read moreI always stay at this hotel because of work, It was 8 in the morning. I have called the reception to ask for water because I’ve had fever and i hurt my back on the flight, so I couldn’t come down to the reception, or for breakfast. The lady on the phone was ve… Read more

• User: josha500

  Trip type: Couples

  No shuttle - despite advertising for a shuttle

  I recently stayed at the Pentahotel at CDG and was very disappointed with their misleading advertising about an airport shuttle. Both their own marketing materials on third party websites and signage at CDG indicate a shuttle service, yet upon arrival, I discovered that they no longer offer this service. Hotwire, where I booked my stay, also listed a shuttle, which added to the frustration. Instea… Read moreI recently stayed at the Pentahotel at CDG and was very disappointed with their misleading advertising about an airport shuttle. Both their own marketing materials on third party websites and signage at CDG indicate a shuttle service, yet upon arrival, I disco… Read more

• User: Sienna V

  Trip type: Friends getaway

  I would give this lousy place -5 stars

  please don’t come to this hotel and have high expectations for the service. this hotel has horrendous customer service, and they were extremely rude and snarky. my group booked THREE rooms that were confirmed through a third party app, and when we arrived they claimed they were full. it is clear they gave away the rooms, in spite of us having made reservations for the penta hotel. Hotel- cmanag… Read moreplease don’t come to this hotel and have high expectations for the service. this hotel has horrendous customer service, and they were extremely rude and snarky. my group booked THREE rooms that were confirmed through a third party app, and when we arrived they… Read more

• User: thomascat

  Trip type: Couples

  Standards have slipped Breakfast awful

  This was our 4th time staying at the Penta hotel overnight , we always chose penta as we found it good value good standards , so was disappointed this time , we ate in the restaurant on the evening we arrived which was OK not as good as past stays ... Breakfast was awful trays of cooked food eggs ,bacon sausages etc all stone COLD ,the bacon was uncooked and inedible, they was the usual array of c… Read moreThis was our 4th time staying at the Penta hotel overnight , we always chose penta as we found it good value good standards , so was disappointed this time , we ate in the restaurant on the evening we arrived which was OK not as good as past stays ... Breakfas… Read more

• User: N9290UXmarks

  Trip type: Business

  One bad bar tender spoiled entire stay

  The overall stay was good , The reception so helpful to check me in as early as possible after landing way before scheduled check in time.The only problem I had was 1 of the bar tender ( Nico) Most of the staff were great but this guy was the rudest bar keep I’ve ever met. It’s strange as the song goes “ one bad apple won’t stop you” But he is that rude I’ll stay in the opposite hotel next time.On… Read moreThe overall stay was good , The reception so helpful to check me in as early as possible after landing way before scheduled check in time.The only problem I had was 1 of the bar tender ( Nico) Most of the staff were great but this guy was the rudest bar keep I… Read more