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Pullman Paris Centre - Bercy

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Pullman Paris Centre - Bercy

locationBastille-Bercy, Paris

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About Pullman Paris Centre - BercyAbout Pullman Paris Centre - Bercy

Location

The hotel enjoys an ideal location in the heart of Bercy Village. Guests can reach the Place de la Madeleine in only 7 min by the automatic subway line. The hotel benefits from its trendy neighbours: it is close to Bastille and the popular Marais area.

Facility

The hotel has 20 suites and 376 double rooms, which are located on 10 storeys and are reachable by lift. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 396 non-smoking rooms.

Sport

Excellent swimming awaits guests at the indoor pool. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, table tennis and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments.

Meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. The menu also offers diet meals and children's meals. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Pullman Paris Centre - Bercy Amenities at Pullman Paris Centre - Bercy

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Bowling

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

Map preview

Around this property:

Restaurants

50 m

Shopping opportunities

50 m

Bars / Pubs

50 m

Park

50 m

Public Transport

100 m

Underground/Over ground Station

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2266

Very Good

1256

Average

318

Poor

111

Terrible

83

Recent Reviews: 4034

  • User:G4348TFchloer

    Trip type: Couples

    Expensive credit card hold which is not advertised.

    rating24 Jan 2026

    Hotel was modern and very clean however as part of a going green/environment scheme housekeeping only change towels every 2 days which I personally am not a fan of. Room service was disappointing the food was nice but we waited a long time for our order to be accepted and after around 50 minutes of waiting I ended up going to reception to chase it up. Marie on the reception desk was very polite and very efficient when assisting me with this. And our meals took another 15/20 minutes after this so we waited a total of around 1 hour and 10 minutes to recieve the meals we ordered to the room. Although I hourly enjoyed my stay here on arrival I was shocked to find out that there was a €450 credit card hold. We booked through easyJet who did not advertise this so we checked the Pullman Paris website and still could not find anything mentioning this hold charge therefore we were not happy with this charge. Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy, responded to this review Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Pullman Paris Centre – Bercy.First and foremost, I would like to sincerely apologize for the inconvenience caused by the credit card hold. I completely understand your frustration, especially as it was not clearly advertised by EasyJet or on our website. Your feedback is important, and we will review how this information is communicated to avoid similar misunderstandings in the future.I am also sorry to hear that our green initiative of changing towels every two days did not meet your personal preference. While we aim to balance sustainability with guest comfort, I understand that this may not suit everyone, and your comments have been shared with our housekeeping team.Regarding room service, I deeply regret the long wait you experienced. Waiting over an hour for your meals is unacceptable, and I sincerely apologize for the delay. I am glad to hear that Marie at reception assisted you efficiently, and I will personally share your kind words with her.We truly value your feedback, as it helps us improve our services and communication. Despite these issues, we hope to have the opportunity to welcome you back and provide a smoother, more seamless experience.Thank you again for your comments.Kind regards,Céline - Guest Experience Manager

  • User:Hyoshin C

    Trip type: Family

    Too cold for winter

    rating03 Jan 2026

    Next to a small village with plenty of restaurants, cafes and a metro station. Pretty convenient and quiet, but there's a bit of a distance to city center.I've stayed there with the family for 4 nights, however, the room was extremely cold at night. The heater didn't seem to function properly, so I requested many times "everyday" to have it fixed. The only response I ever got everyday was that a technician will come and look into it in 10 minutes, but never came during the whole stay. Now the whole family is coughing. This is not the level of service I had expected with the price paid for the family room! Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy, responded to this review Thank you for taking the time to share your feedback regarding your recent stay at Pullman Paris Centre – Bercy.I would like to sincerely apologize for the issues you experienced with the heating in your room. I fully understand how uncomfortable this must have been for you and your family, and I am truly sorry that our responses did not resolve the problem during your stay. This is certainly not the level of service we aim to provide, and I deeply regret the impact it had on your comfort and well-being.Please be assured that your feedback has been shared with our technical and operations teams to ensure such situations are addressed promptly in the future.We greatly value your comments and hope to have the opportunity to welcome you and your family back, providing a stay that fully meets your expectations.Kind regards,Céline - Guest Expeirence Manager

  • User:L130HZsams

    Trip type: Couples

    Old and needs updating

    rating31 Dec 2025

    The rooms at Pullman Bercy were very outdated, with worn and old carpets throughout. The condition of the property did not align with the expectations set by the hotel's branding and the price paid.This was a negative experience during our time in Paris, which was highly disappointing.I would avoid this hotel and be wary of this brand. Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy, responded to this review Thank you for taking the time to share your feedback following your stay with us.We are truly sorry to read that your experience did not meet your expectations and that the condition of the rooms and carpets gave you the impression of an outdated property. This is certainly not the image we wish to convey, nor the level of comfort and quality we aim to offer to our guests.Your comments regarding the discrepancy between our branding, pricing, and the experience perceived are taken very seriously. Please be assured that your feedback has been shared with our management and technical teams, as continuous improvement and renovation are key priorities for us.We sincerely regret that your stay in Paris was negatively impacted and that we were unable to provide the experience you were hoping for. We truly value honest feedback, as it helps us identify areas where we must do better.Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in the future under better circumstances.Kind regards,Céline

  • User:siobhandd62

    Trip type: Couples

    Romantic and Great Vibes

    rating03 Dec 2025

    This was a beautiful hotel full of life with a great environment. We were offered a complimentary upgrade which was a very large suite which was brilliant. The amenities were great. Location amazing. Staff very friendly. Would love to return. The lobby has nice touches such as games and a Photo Booth, it really leant into a fun vibe. Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy, responded to this review Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Pullman Paris Bercy and that the suite upgrade, amenities, and overall atmosphere added to your experience. Our team will be thrilled to know their efforts contributed to making your stay memorable.We look forward to welcoming you back for another visit full of great vibes and memorable moments!Warm regards,Céline

  • User:496marilynk

    Trip type: Family

    Great Stay in Paris

    rating15 Nov 2025

    We were very tired when we arrived at 11am,but we were able to check into our beautiful room.Our stay at Pullman was worth the cost. It met the standards of a 5 star hotel. My sister and I are looking forward to staying there again on our next trip!! Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy, responded to this review Thank you for this oustanding review, We hope to welcome you again, Have a lovely day, Céline - Guest Experience Manager

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