Renaissance Paris Arc De Triomphe Hotel

Recent Reviews: 2040

• User:danielbates2

  Trip type: Family

  This is a 3 star hotel at best, not anywhere close to the 5 stars that they advertise

  30 Mar 2026

  The hotel was very underwhelming right when we walked in. The lobby is tiny and basic, which would be fine if they didn’t advertise this as a 5 star hotel. The first thing we noticed was the small size of the room when we entered it. We expected the rooms to be smaller in Paris but we were placed in the largest ‘family sized’ room but couldn’t even comfortably store 4 suitcases. Also, the room was significantly dated and not anywhere close to what you would expect for a 5 start hotel room. Plate for the door locking mechanism looks like it was glued on, there are gauges/chips/scratches throughout the cabinetry/trim, the carpet is old and dated, rips and snags in the curtains and blinds, water leaking out of the shower, and inability to maintain a comfortable temperature (either have heat or AC blasting). I went back to the front desk to ask them if we were placed in a more dated wing of the hotel and if there were better rooms somewhere else (we’ve definitely experienced this in other hotels), but they assured me that this was the best available room (outside of maybe something with a better view but I didn’t have an issue with the view) and that this had been refurbished within the last 3 months (not possible). I’ve been in 3 star hotels like holiday inns that were much nicer than this. It would have been fine if they had not advertised and charged as if this was a 5 star hotel. Save yourself the trouble and stay somewhere else if you are looking for 4 or 5 star accommodations, and if you are ok with 3 star hotels then save yourself the money and stay at a hotel that is priced in the 3 star range Caroline Cailleret, Marketing at Renaissance Paris Arc de Triomphe Hotel, responded to this review Dear danielbates2,Thank you sincerely for taking the time to share your detailed feedback about your recent stay with us at Renaissance Paris Arc de Triomphe. We truly value your input as it helps us continually enhance our guest experience.We are genuinely sorry to hear that the room did not meet your expectations, especially given our recent refurbishment just three months ago. Any maintenance concerns you noted, such as the door mechanism or shower, have been addressed immediately to prevent recurrence and ensure all rooms meet our high standards.In response to your feedback during your stay, our Director of Rooms promptly offered a complimentary alternative room option to better suit your needs, which we regret you chose to decline. We respect your decision and remain committed to making your time with us as comfortable as possible.Your comments guide our ongoing improvements, and we hope to have the opportunity to welcome you back in the future under better circumstances.Warm regards,Léo CarassoAssistant Front Office Manager

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• User:AnaN034

  Trip type: Family

  It’s Comical They Call This 5-Star

  24 Feb 2026

  It’s honestly comical that this hotel is called 5-star. This is no Ritz or St. Regis—not even close.We arrived around 5:00 pm (check-in is 3:00 pm) after a long travel day with a child and were told our room still wasn’t ready. That’s not okay. No bellman, no help with luggage. The only time anyone apologized was after I said it was unacceptable and asked to speak to a manager. Housekeeping was a mess. I had to request cleaning twice. We were out for six hours and the room still wasn’t cleaned. When it finally was, they took the dirty towels and didn’t even replace them.A real 5-star experience is about warmth and hospitality—you should feel taken care of. We didn’t. The room itself was fine for Paris, but the service was consistently poor. Definitely not a 5-star experience. Caroline Cailleret, Marketing at Renaissance Paris Arc de Triomphe Hotel, responded to this review Dear Valued Guest,Thank you for your honest review. We appreciate you sharing your experience so openly.I'm truly sorry about the late room readiness at 5:00 pm after your long travel day, the lack of bell/luggage assistance, no immediate manager response, and the repeated housekeeping issues. That's far below the attentive, warm service we aim to deliver in a 5-star property, and we fell short.Your point about true hospitality, feeling genuinely taken care of, hits home, and we're grateful for the clarity. I've forwarded your full feedback to our housekeeping and front office teams to address arrival readiness, family support, and cleaning consistency.We're sorry we didn't make you feel welcomed and cared for. If you're ever back in Paris, please reach out to us directly, we'd be determined to make it right.Warm regards, Dorian Montier Guest Relations Supervisor

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• User:Phil W

  Trip type: Family

  Decent hotel but valuable property missing from room

  29 Nov 2025

  Just finished a 5 night stay at the hotel with a family of four in a connecting family room. The hotel was great and staff was courteous and helpful. Location is convenient as well.Unfortunately, at our last day, after a night out, we found a shopping bag missing from one of the rooms. We immediately reported to the staff but they refused to show us the security videos which they obviously in each corner and each floor. In the end, two days after we flew back to the US, the hotel simply emailed, apologized and said “there was no procedural lapses.” That spoiled our whole holiday and turned a very pleasant trip / stay to a not so happy one.Based on this experience, we will go ahead and file a police report to make sure there is a record of potential issues with this property. For future visitors, please make sure you lock your valuable belongings in your suitcases when you are out of the room.

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• User:Passenger22091492487

  Trip type: Family

  Wonderful stay, wonderful staff!

  24 Nov 2025

  From the moment we arrived the staff was friendly and courteous. The location is perfect, and walkable to many major sites in Paris. The local neighborhood has excellent restaurants and shopping as well. The hotel is beautifully decorated and our room was lovely, with a view of the Eiffel Tower. The breakfast was delicious, with fresh breads, fruits and yogurts; a hot buffet and omelet station. We will be back! Caroline Cailleret, at Renaissance Paris Arc de Triomphe Hotel, responded to this review Dear Passenger22091492487,Thank you very much for your kind feedback.We are pleased to know that you enjoyed our location, the comfort of your room, and our breakfast. Your comments about our staff and the neighborhood are truly appreciated.We look forward to welcoming you back again soon.Sincerely,Rémy HotaitGuest Relation Supervisor

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• User:Roger and Kim T

  Trip type: Family

  Magnificent !

  03 Oct 2025

  The staff was excellent and attentive! Called us by our name each morning Rooms were super clean! Definitely stay again ! . Caroline Cailleret, at Renaissance Paris Arc de Triomphe Hotel, responded to this review Dear Roger and Kim T,Thank you very much for your kind comment.We are delighted to hear that you appreciated the attentiveness of our staff and the cleanliness of the rooms. It was a pleasure to have you with us, and we truly hope to welcome you back again soon.Sincerely,Rémy HotaitGuest Relation Supervisor

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