Sure Hotel By Best Western Paris Gare Du Nord

Recent Reviews: 309

• User:MotherTravels

  Trip type: Family

  Worst Hotel On The Planet

  05 Apr 2026

  First of all the location is UNSAFE for solo women travelers and families. The staff are exceptionally rude and hysterical. They play games like “mother may I” with diamond members even should one say “there is no bottled water in the room” the staff answers “because we do not like you” although you’ve not met before. Then when complaining to manager Clariss or front desk Destinee, should you say the noise is unbearable, the shower is cold water, the heating not working, they deflect and absolutely freak out as if you have hexed them when pressed to the point of saying “WTF” so they take your key out of your hand and keep you locked out of your room until they feel sadistically satisfied with their immature and abusive behavior. Try it out. Drop the “f word” out of exasperation and you will see the most insane drama of the century. These service people, except for Saiid, need mental health debriefing. Travelers who pay good money to stay in calm quiet hotel will find the nosiest and most uncomfortable lodging in the world when staying at Sure Best Western Gare du Nord, and bait switched to another hotel building several buildings away that has no front desk nor security. At 11pm a man came to my door to sell drugs. There was also a party next room that stayed up until dawn. I want a refund. Read the reviews. 3 out of 4 travelers say AWFUL, BAD, DON’T STAY HERE. Salim cisse, Service clients/Réception at Sure Hotel By Best Western Paris Gare Du Nord, responded to this review Dear Guest We are sincerely sorry to read your comment and to learn that your stay did not meet your expectations.The safety, comfort, and respect of our guests are our top priorities. The situations you describe do not reflect our usual standards, and we take your feedback very seriously.We are also sorry that your experience with our team was not satisfactory. The behaviour you mention is not in line with our hotel’s values, and an internal review will be carried out immediately to understand what happened.Regarding the inconvenience related to noise and room facilities, we sincerely apologize. Our reception is available 24/7 to address any issues on site, and we regret not having been able to provide you with a suitable solution during your stay.We invite you to contact us directly so we can discuss your experience in more detail.Kind regards,Salim

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• User:rjbowles

  Trip type: Couples

  Good location near Gsrd du Nord and Metro

  29 Mar 2026

  Very Close to Gard du nord Fantastic breakfasts for French Hotel.. Small room with bed pushed up against the wall difficult to get out. Receptionists very friendly and helpful. Salim cisse, Service clients/Réception at Sure Hotel By Best Western Paris Gare Du Nord, responded to this review Dear Guest,Thank you for taking the time to share your experience.We are pleased to read that you appreciated our location near Gare du Nord and the metro, as well as our breakfast and the friendliness and helpfulness of our reception team.We also take note of your comment regarding the room size and bed configuration. Your feedback is very valuable and helps us continuously improve the comfort of our guests.We hope to have the pleasure of welcoming you again during a future stay in Paris.Kind regards,Salim

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• User:thejepson59

  Trip type: Family

  Utterly awful

  26 Mar 2026

  Don't stay here, probably the worst hotel I've ever stayed in in my life.So angry about the whole experience I can't even write about it Alain MESSAGER, Service clients/Réception at Sure Hotel By Best Western Paris Gare Du Nord, responded to this review Dear Guest,We are truly sorry to read your comment and that your experience did not meet your expectations.Your feedback is important to us, and we sincerely regret that your stay left you feeling this way. We would have appreciated more details in order to better understand what happened and improve our services accordingly.Best regards.Salim

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• User:Jason B

  Trip type: Couples

  Forget it

  27 Feb 2026

  Crap. I have stayed in 2 star hotels that are better. Room is small and can barely fit our bags in. The building actually moves/shakes. Heating didn't work. Took 2.5 hours to find parking after having to download an app to get access. It looked like we had arrived in India as there are dozens of restaurants an nearly all are Indian. Elevator was so small, 3 people max. Only saving grace was the receptionist. Alain MESSAGER, Service clients/Réception at Sure Hotel By Best Western Paris Gare Du Nord, responded to this review Dear Guest,Thank you for your feedback.We are sorry to hear that your stay did not meet your expectations. Please note that our hotel is located in a lively and multicultural neighborhood, which is part of the authentic character of the area.As mentioned on our website, our property is a typical Haussmannian building, which explains the smaller room sizes and elevator dimensions compared to more modern hotels.We regret the inconvenience caused by the heating and would have gladly assisted you during your stay if informed. Regarding parking, please note that the hotel does not have a parking facility, but several public options are available nearby.We are, however, pleased to read that you appreciated the quality of our reception service.Best regards.Salim

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• User:hi2u_uk

  Trip type: Solo travel

  Satisfactory

  31 Jan 2026

  Location - Near Gare du Nord however this did not strike me as being a wealthy posh area full of tourists . The building the hotel is in must be very old but the conversion to a hotel was done very sensibly. Some features such as the lift and spiral stairs are a bit unusual but understandable.Rooms - I had a single room the size of which was acceptable. The ensuite was satisfactory for one person. My room was clean and in good condition . I couldn't find a bin in the roomValue- Good value for money for Paris. The noise level was ok but i was not facing the main road. I didnt hear much apart from pigeonsThe level of service from the staff was very good . My big negative is that i had a fraudulent scam message the day before i arrived saying that my booking was not secured. This caused a lot of concern which is not something I want to experience before traveling. It also makes me worry about the security of my data. I have never had this experience before with a hotel reservation Alain MESSAGER, Service clients/Réception at Sure Hotel By Best Western Paris Gare Du Nord, responded to this review Dear Guest ,Thank you for your feedback.We are pleased to read that you appreciated our location, the cleanliness of the room, the value for money, and especially the quality of service provided by our team.As you mentioned, our hotel is located in a lively and multicultural area, just a few minutes’ walk from Gare du Nord. The building is indeed a typical Haussmannian property, which explains certain features such as the smaller elevator and the architectural layout.We take good note of your comment regarding the absence of a bin in the room and will review this point internally.Regarding the fraudulent message you received prior to your arrival, we sincerely regret the concern this may have caused. Please note that this type of scam is unfortunately external to our establishment, and we strongly advise our guests to remain vigilant and to never share personal or payment details through unofficial links. Your data security is a matter we take very seriously.We hope to have the pleasure of welcoming you again.Best regards,Salim

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