The Hoxton Paris

Recent Reviews: 1933

• User:Larsmadsen

  Trip type:

  Saving the environment is good but....

  01 Jun 2026

  Beautiful entrance and courtyard. We had a room with a very large rooftop terrace, which was lovely. The room itself was not very spacious, but it felt fine thanks to the large opening to the outdoor area.The hotel has adopted a “no room cleaning by default” policy to “save” the environment. While I understand the intention, it was simply not convenient for a four-night stay. At check-in, I requested cleaning, but we still had to ask at reception, and nothing happened before saying it the second timeIt’s not really the cleaning itself that bothered me, but having to call reception for basics like toilet paper and more coffee at a pricey hotel like this is not ideal. On vacation, I don’t want to spend time dealing with things like that. Abel Martinez, Guest Services / Front Office at The Hoxton Paris, responded to this review Hello Larsmadsen,Thank you for taking the time to share your detailed feedback.I am pleased to hear that you enjoyed the beauty of our entrance and found the courtyard to be cosy and inviting. These are some of the features that make The Hoxton Paris unique, and I am glad they left a positive impression.That said, I am sincerely sorry that your overall experience did not meet your expectations. While our housekeeping programme is designed with sustainability in mind, we fully understand that guests staying for several nights still expect a comfortable and seamless experience. Having to repeatedly request essentials such as towels, toilet paper or coffee, and then experiencing delays or missed housekeeping requests, is certainly frustrating and not the level of service we aim to provide.Travel should indeed feel effortless, and I regret that we added inconvenience to your stay rather than making it easier. Your comments regarding the communication of our housekeeping concept and the follow through on guest requests have been shared with the relevant teams for review.Thank you again for your honest feedback. Should you wish to discuss your experience further, please feel free to contact me directly at abel.martinez@thehox.com.Warm regardsAbelGuest Service Manager.

  Read more

• User:Jesse E

  Trip type:

  Paris chic and conveniently located

  26 May 2026

  A very centrally located boutique hotel that is so charming with friendly staff and great food. My wife and I have stayed at other Hoxton properties before and are adding this one to the top of our Hoxton stays. Abel Martinez, Guest Services / Front Office at The Hoxton Paris, responded to this review Hello Jesse,Thank you so much for your lovely words and for choosing to stay with us once again during your time in Paris.We are delighted to hear that you enjoyed our central location, the charm of the hotel, as well as the warm service from our team and the food experience throughout your stay. It truly means a lot to know that The Hoxton Paris now sits at the top of your Hoxton memories, especially coming from loyal guests who know our different houses so well.We cannot wait to welcome you and your wife back for another Parisian stay very soon.Warm regardsAbelGuest Service Manager

  Read more

• User:Katherine R

  Trip type:

  THE perfect location

  04 May 2026

  Perfect location! The dining options were wonderful. Room was clean and spacious. Staff was gracious. Would 100% come back! Abel Martinez, Service clients/Réception at The Hoxton Paris, responded to this review Hello Katherine,Thank you so much for your lovely review following your stay at The Hoxton Paris.We are delighted to hear that you enjoyed our location, dining options, spacious rooms, and the warm hospitality from the team. Reading that you would absolutely come back is the best compliment we could receive.It was a pleasure having you with us and we truly hope to welcome you back again very soon for another Paris stay.Warm regardsAbelGuest Service Manager

  Read more

• User:FatimaS2514

  Trip type:

  Great team, but a very disappointing stay overall

  01 May 2026

  I stayed at The Hoxton Paris with my sister to celebrate her birthday, and unfortunately the experience was very mixed.To start with the positives — the front of house team were genuinely excellent. Warm, professional, and consistently helpful throughout our stay. They handled a difficult situation with care and did everything within their power to support us, which I really appreciated. The location and atmosphere of the hotel are also lovely.However, our stay was significantly impacted by a serious issue with our room. On our first night, we experienced a clear ant infestation — in the bed, on the desk, in the bathroom, and even on personal belongings. This meant we were unable to properly use basic facilities such as the shower, and it understandably affected our comfort and sense of hygiene.While the team moved us and applied a partial discount, the compensation offered (15%) does not feel proportionate to the severity of the issue — particularly given we paid a premium room rate and spent the night in those conditions. I was also informed the room would be taken out of use afterwards, which raises further questions about why that night was still charged.This is not a reflection on the staff, who were excellent, but rather on the hotel’s policies and procedures in handling something of this nature. For a brand like The Hoxton, I would expect a more robust and fair response.A real shame, as the team and setting are great — but the overall experience fell short due to this issue. Abel Martinez, Service clients/Réception at The Hoxton Paris, responded to this review Hello Fatima,Thank you for taking the time to share such detailed feedback following your stay at The Hoxton Paris.First of all, I would like to sincerely apologise that your visit, especially on such a special occasion celebrating your sister’s birthday, did not meet expectations.While I am truly pleased to read your kind words regarding our front of house team, location, and atmosphere, I am very sorry for the distress and discomfort caused by the condition of your initial room. What you describe regarding the ant infestation is clearly unacceptable and I completely understand the impact this had on both your comfort and overall experience.I greatly appreciate your recognition of the way the team handled the situation on property, and I will ensure your compliments are shared with them. That said, I also fully understand your disappointment regarding the outcome and compensation offered following such a serious issue. Your feedback concerning the handling of the situation and the expectations associated with a stay at The Hoxton has been shared internally with the relevant teams and management for further review.Please rest assured that this does not reflect the standards we aim to deliver, and I am truly sorry that this situation overshadowed what should have been a memorable celebration stay.Thank you again for your honest and balanced feedback. Warm regardsAbelGuest Service Manager

  Read more

• User:Mike C

  Trip type:

  Beautifully presented hotel with friendly staff in a good location for exploring the city.

  30 Apr 2026

  Fabulous hotel in a great spot for exploring the city. Beautifully designed with a vibrant friendly atmosphere. Rooms not your standard business hotel , much, much better in design, a bit quirky, boutique style. Staff extremely friendly and helpful. The hotel is down a side street that doesn’t look much but it hides a gem of a hotel. Abel Martinez, Service clients/Réception at The Hoxton Paris, responded to this review Hello Mike,Thank you so much for your wonderful review following your stay at The Hoxton Paris.We are delighted to hear that you enjoyed both the atmosphere of the hotel and our location for exploring the city. It is especially rewarding to read your compliments about the design of the hotel and rooms. We always aim to create spaces that feel warm, vibrant, and full of character, so knowing this stood out to you truly means a lot.Your kind words about the team are also greatly appreciated. Creating a friendly and welcoming experience is at the heart of what we do, and I will be sure to share your feedback with everyone here.We also loved your description of the hotel as a hidden gem tucked away behind the street frontage. It perfectly captures the spirit of discovering The Hoxton Paris.Thank you again for your lovely recommendation. We hope to welcome you back again very soon for another Paris adventure.Warm regardsAbelGuest Service Manager

  Read more