Villa Marquis Melia Collection

Recent Reviews: 108

• User:Snigrid

  Trip type: Family

  It was ok

  31 May 2026

  It was not terrible, but not fantastic. Just kinda meh. The hotel is small, which we like. The location was not too bad. Very short (5min) walk to Alma station (RER line) and (10 min) walk to Metro Grand Palais station. Room was tight! Well.. that’s Europe! They have an elevator but it is super tiny! We saw bigger folks come in with big suitcases! No way that one person with one big suitcase would fit in the elevator! We used the stairs the whole time and got in a work out! Housekeeping moves a bit slow. We had two days where we left in the morning and returned after 4pm and they had not made it to our room. Breakfast was very good. Nice selection! We did eat in the restaurant one night. It was fine. Concierge service was outstanding! This is where they shine. So accommodating and kind. Overall it was just ok.

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• User:Scott S

  Trip type: Couples

  Amazing Experience!

  27 Apr 2026

  My wife and I cannot say enough good things about this hotel and it’s staff! Everyone we came in contact with from the moment we arrived was both friendly and incredibly professional! Our most regular contact was with the front office, staff and the waiter. I wish I could use our names, but I don’t think I’m permitted to. They were all incredible!! Our room was spotless and the breakfast buffet outstanding! I can honestly say I think it was one of the highlights of our trip and we would return in a heartbeat! Guest Experience Department, Owner at Villa Marquis member of Melia Collection, responded to this review Dear Mr. Scott,We sincerely thank you for taking the time to share such a kind and thoughtful review following your stay at Villa Marquis, Member of Melia Collection.We are truly pleased to read that your experience was so memorable and that you felt well taken care of by our team throughout your stay. Your generous words regarding the professionalism and warmth of our colleagues, as well as the quality of your room and our breakfast service, are greatly appreciated and will be shared with the entire team.It is especially rewarding to know that your stay was a highlight of your trip and that you would consider returning in the future.We would be honoured to welcome you again for another refined and enjoyable experience in Paris.Kind regards,Guest Experience Department

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• User:Nihal S

  Trip type: Business

  A truly exceptional hidden gem at the heart of Paris !

  19 Feb 2026

  A truly exceptional hidden gem at the heart of Paris !What really stood out for me was the exceptionally nice and attentive staff.. all of them especially at the front desk. I stayed there from 9-12 Feb while on a business trip. My room was spacious and clean and they put me on a higher floor based on my request. Bed was super comfortable.Villa Marquis is perfectly situated in a quiet street which is literally 2 minute walk from the Tour Eiffel and few minutes walk from Arc de Triomphe . Villa Marquis is a very well managed hotel . It will be my to go to hotel everytime I am in Paris! Guest Experience Department, Owner at Villa Marquis member of Melia Collection, responded to this review Dear Nihal,Thank you very much for your kind words and for taking the time to share your experience is the best reward for our team.We look forward to welcoming you back to Villa Marquis, member of Melia Collection on all your future visits to the city it will be our pleasure to host you again.Sincerely yours, Carmen Perez de Leon Guest Experience Supervisor

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• User:Raymond D

  Trip type: Couples

  Good location, disappointing rooms.

  17 Feb 2026

  The Melia Marquis sports a 5-star rating from ATOUT France. I do not know the criteria applied, and wish to make it clear we did not find this a 5 star experience. We stayed in the Melia Marquis for 9 nights in January 2026, which was also a historic cold snap, with 4-5 inches of snow. Our room on the 6th floor, the first of three in which we were placed, was 20 degrees colder than the hallway temperature, and the thermostat was just for show. The primary source of heat was the towel warmer in the shower! We did not get the room size or ameneties we specifically booked, and the hotel response was very disappointing. Initially, the manager offered us dessert and a cheap bottle of cava. After much back-and-forth, on the 4th day, offered to move my wife and I to a different room. There, regrettably, the ambient room temperature was the same - frigid - and we moved again to a room on the 2nd floor, with heat thank goodness, but no balcony and no view. There was no concierge as such - and the front desk staff lacked basic knowledge one would expect from an actual concierge. On the positive side of the ledger, the hotel is in an excellent location, within walking distance of two Metro stations and the Champs-Élysées and, if the room is on the 6th, 7th or 8th floor, one can expect a view. The breakfast is also quite good. That said, the Marquis is by no means a 5 or 4 star experience and, if you visit Paris in the winter months, your room may be a refrigerator. Guest Experience Department, Owner at Villa Marquis member of Melia Collection, responded to this review Dear Mr. Davenport,Thank you for sharing your feedback. We regret that your stay did not fully meet your expectations. Please be assured that the heating in all rooms was fully operational. During your stay, we provided additional heaters and offered alternative solutions to improve comfort, which were accepted at the time but later declined.From the beginning to the end of your stay, we maintained close follow-up, offering complimentary upgrades to more spacious rooms whenever available, including exceptions with additional costs of €600. Our 24-hour concierge team was always available to assist, though we noted that on several occasions you chose not to engage with us directly.Following your post-stay request for a full refund, we extended a goodwill gesture of two nights. We are genuinely sorry that, despite our efforts, your experience did not meet your expectations and appreciate your comments as they help us continually improve.Kind regards,Carmen Perez de LeonGuest Experience

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• User:Michel J

  Trip type: Couples

  To be avoided by all means

  06 Jan 2026

  Reception was perfect especially due to Mr Park.But disappointment started as the level of service at the restaurant was a disaster. Ordered dishes served in a ice cold plate. When we complained the dishes were taken away supposedly to be reheated, they came back after 10 minutes as cold as before. This is just an example of the unprofessional service throughout our stay of 5 days.As a compensation we were offered a discount of 20% on our meals. The problem is that this discount was already granted in our booking confirmation, which was denied by the management. So, avoid this place where they cheat and lye to there customers Guest Experience Department, Owner at Villa Marquis member of Melia Collection, responded to this review Dear Mr. Jamoye,We wished to thank you for taking the time to share your feedback following your stay at Villa Marquis, Member of Melia Collection.We are delighted to read your kind words regarding our reception team and, in particular, Mr Park. Your recognition of his professionalism and warm welcome is truly appreciated and will be shared with the team.That said, we sincerely regret to learn about your disappointing experience at our restaurant. We would like to assure you that this dining experience in no way reflects the standards of service and attention we consistently strive to uphold. Please accept our sincere apologies for the inconvenience and frustration this may have caused during your stay.We were particularly disheartened to learn that the gesture offered in an effort to address your concerns was not received as intended. In this regard, we have taken this opportunity to provide some clarification and ensure there is no misunderstanding.In previous communications, we had informed you that the 20% discount only applied to a single meal, though we took the privilege of offering you the discount for the entirety of your meals at our restaurant during your stay in recognition of your unfortunate experience.This is not how we wish you to remember us and we would very much appreciate another opportunity to review the details of your stay with you in order to clarify the situation and ensure transparency if you wish to do so.You may reach out to us at the following address : gex.villamarquis@melia.com , and a member of our team will follow up with you as soon as possible.Once again, your feedback is truly appreciated and the information shared has already been communicated to our superiors who have taken immediate measures to avoid such instances in the future.Know that as a team, we truly enjoyed being your hosts and we do hope you will honor us with a return visit and provide us with another opportunity to restore your confidence in us.Warm regards,Paul SongGuest Experience Department

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