Best Western Plus Hotel Villa D'est

Recent Reviews: 716

• User:espar1

  Trip type: Couples

  Great location

  28 Sept 2026

  Friendly staff, great location easy to walk to the centre. Good breakfast. Comfortable bedroom.

• User:Simon Kaggwa N

  Trip type: Business

  brown dirty water was coming through the ceiling lights

  07 Jul 2026

  During my stay at this Best Western Plus hotel, I woke up in the middle of the night because I heard loud dripping and running water in my room. When I went to the bathroom, I saw brown dirty water coming through the ceiling and even through the electrical ceiling lights. The bathroom was flooded, the water dripped onto me, and in that moment I was genuinely afraid there could be a serious, potentially life-threatening electrical risk. I contacted the fire department as a precaution and had to pack my belongings and change rooms in the middle of the night.I have attached a video of the incident. It shows the brown water coming through the ceiling/lights and flooding the bathroom.What made the experience even worse was the condition and handling afterwards. Some of my belongings in the bathroom were affected by the dirty water, including my toothbrush and electric razor. While packing, I also found foreign underwear and socks under the bed, which was another serious hygiene issue.The follow-up was extremely disappointing. I had to discuss the matter at length at the reception and follow up again by email before the affected night was refunded. Since this was a business stay, that refund only reduced the corporate travel expense and did not compensate me personally for the belongings affected by the dirty water.When I later noticed that my electric razor no longer worked properly and asked the hotel to cover the replacement cost of approx. EUR 80 against receipt, the hotel refused and considered the matter closed — even though I had already mentioned in my first email that the razor had been affected by the dirty water.Brown water through electrical ceiling lights, a flooded bathroom, water dripping onto me during the night, a room change in the middle of the night, foreign underwear and socks under the bed, and poor complaint handling afterwards.For a Best Western Plus hotel, I find this absolutely unacceptable.

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• User:Taylor R

  Trip type: Family

  Charming hotel not too far from downtown

  24 Dec 2025

  This hotel was so cute and charming. The staff was very friendly and helpful. Our room was very cozy, and included a towel warmer which was wonderful in December. The walk to petit France was not too bad, it was about 1 mile and took us 29 minutes. The hotel is also only about a mile from the main train station. I would definitely stay here again.

• User:G0lfBrav0

  Trip type:

  Never Again

  07 Aug 2025

  We stayed at this hotel for one night a few days ago: 2 rooms (132 and 133), 2 adults, 2 teenagers, and a dog. I honestly don’t understand why this hotel gets such good reviews.On the plus side, the staff were friendly and helpful, the ground floor reception and restaurant were spotless, breakfast was nice, and the coffee was excellent.But the problems far outweighed the positives. The rooms were tiny, as were the bathrooms. The lift was so small it could only fit one person with a suitcase (thankfully, we were on the first floor). Both rooms stank of old, filthy carpet. The mattresses were completely worn out and collapsed, making it very hard to sleep, making creaking noises throughout the night. We all woke up aching. Worst of all, the showers and wash basins were covered in black mould. Disgusting, and unacceptable - it's obvious that maintaining cleanliness is a major challenge for this hotel.The paid nearby parking was terrible: an underground facility in a property around the corner. It was dark, dingy, and in the morning I found my car completely surrounded by a large puddle, soaking my shoes and socks (it was dry the night before).And although the staff were pleasant, upon checkin, I was refused use of their luggage trolley - apparently it’s just for display, just standing there at the reception. That’s simply unacceptable.It’s clear management thinks it’s fine to charge guests while expecting them to sleep in smelly rooms, shower in mould, and deal with dreadful parking. Never again.

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• User:TravelMaven77

  Trip type: Family

  Average stay, but probably better elsewhere

  17 Dec 2024

  Stayed here with family for 2 days during the Christmas market season. The hotel is not far from the train station, but the location is not the best - real lack of places to eat around it. You have to walk 10-15 mins to go anywhere good. Room was clean and had requisite amenities, but the entrance into the room was awkward, especially with luggage (which there was no real space to store). The bathroom sink was also very awkward to use for washing the face since the faucet protrudes too far right over the sink. There was a thermostat on the wall, but apparently it doesn't control anything - we had to ask the staff to help and they pointed out there is a radiator that you can dial up or down. Would have been nice to know at check in. Otherwise, it was fine. Breakfast was decent.

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