Ibis Styles Toulouse Centre Canal du Midi

Recent Reviews: 754

• User:Jeremy P

  Trip type: Solo travel

  Very disappointing service at this hotel

  02 Jun 2025

  I liked the location just 5 minutes from the Place Dupuy, where there are lovely parks to walk in.It is an easy walk from the Matabiau gare ( train and bus stations ). When you exit, go left, don’t deviate from this road for 15 minutes, 1.2 km.The facilities in the room were fine.What really ruined the stay for me was the reception staff. They ignored me every single time I walked by. There was zero warmth when I had to speak with them, and i had one experience with them which was unforgivable.My second day there, my iPhone locked and i could do nothing with the phone. This was very unsettling. I asked reception if there was any repair shop nearby. There was both a male and a female at reception. The female apparently did not understand English very well, but the male told me there were no repair shops in the area. I had no access to the internet, and neither staff member showed a twinge of empathy and made zero effort to go online and check for me a repair shop.Luckily, there was a hotel guest in line, and he was kind, checked his phone and told me that there was a repair shop, just 5 minutes away, named Feexo, on rue Antoine Idrac.Your staff left me feeling depressed and worried. The guest lifted my spirits.I went to the repair shop and they fixed my phone in 5 minutes and were very kind.Breakfast was very poor. The scrambled eggs were the worst I have ever eaten.Overall, i was very disappointed by my treatment here, and i am Accor Platinum. I would not return here. Amour BAKARI, Directeur général at Ibis Styles Toulouse Canal du Midi, responded to this review Hello,Thank you for sharing your detailed feedback. We sincerely regret that your experience at our hotel did not meet your expectations, especially regarding the service provided by our reception staff. Please accept our apologies for the lack of warmth and assistance you encountered during your stay. We understand how important it is to feel supported, particularly in stressful situations such as having technical issues with your phone in an unfamiliar city.Your comments regarding the unhelpful response from our staff are taken very seriously. We will address this with our team to ensure that all guests receive the attentive and empathetic service they deserve, regardless of the language barrier. We are also sorry to hear that breakfast did not meet your standards, and we will review our offerings to make improvements.We value our Accor Platinum guests highly, and it is disappointing to learn that we did not provide the level of service you expect and deserve. Your feedback is extremely valuable and will be used to improve our training and guest experience.If you are open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. Please feel free to contact our customer service team directly.Thank you again for your feedback, and we hope you will give us another chance to provide you with a much better experience in the future.Best regards,The Management Team

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• User:Ann C

  Trip type: Couples

  Ibis Styles Toulouse Canal du Midi

  27 Oct 2023

  Frosty customer service at check in but fast/efficient. Very small room, no room for more than 1 piece of small luggage. Bed was comfortable. Loud road noise.I have stayed in small rooms before but this was particularly challenging due to its design, they need to add hooks to the back of the bathroom door and add a hand towel bar at sink…small details can make the space more comfortable.Toilet area was tiny, my legs touched the wall when using it and I am not tall.No kettle in room but coffee/ tea/filtered water provided in lobby. Mold in shower, thin towels, dirty carpet. Breakfast:The best part was a OJ machine that makes fresh squeezed orange juice, but it wasn’t smooth to operate/ seemed jammed or in need of repair.There is an outdoor seating area.The food served was grocery store processed food, not good quality, cheese and bread, yogurt, nuts, processed meats.If you get a good rate and don't plan on spending any time in room apart from sleeping then it's OK. You get what you pay for. Parking:We found close on street parking that was inexpensive.AC worked very well.20 minute walk to the city center.Overall this place felt more like a hostel than a hotel. HOTEL TOULOUSE CANAL MIDI, Service clients/Réception at Ibis Styles Toulouse Canal du Midi, responded to this review Hello,Thank you for sharing your detailed feedback on your recent stay. We appreciate your honest evaluation of the room size, amenities, and overall experience.We understand your concerns about the room design and noise disturbance. Your suggestions regarding the addition of hooks, a hand towel bar, and addressing the toilet area are duly noted. These small details indeed contribute to the overall comfort of the space.It's unfortunate to hear about the cleanliness issues, including mold in the shower and a dirty carpet. We apologize for any inconvenience caused, and your comments will be forwarded to the relevant department for immediate attention.Regarding breakfast, we acknowledge your observations about the quality of food, and we will review our offerings to ensure a more satisfying experience for our guests.We're glad to hear that you found on-street parking nearby and that the AC worked well for you. We appreciate your understanding of the value proposition.We take guest feedback seriously, and your insights will help us improve. If you have any further concerns or if there's anything else you'd like to share, please feel free to reach out. We hope to have the opportunity to better serve you in the future.Best Regards,Sales department.

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• User:Blondemadwife

  Trip type: Couples

  Paper thin walls

  14 Oct 2023

  Difficult firstly to find parking.VeryWarm welcome.Rooms small, and ours was dark grey, looked shabby.Bed comfortable, walls thin as we were kept awake by snoring next door.Central for a walk into Toulouse, beautiful place.Breakfast good value.Sitting outside too.Fair average stay. HOTEL TOULOUSE CANAL MIDI, Service clients/Réception at Ibis Styles Toulouse Canal du Midi, responded to this review Hello,Thank you for sharing your detailed feedback about your recent stay. We appreciate your comments and regret to hear that some aspects of your experience did not meet your expectations.We apologize for the difficulty in finding parking and any inconvenience caused by the thin walls. Your feedback about the room color and overall comfort is duly noted, and we'll use this information to make improvements.We are pleased to hear that you enjoyed the warm welcome, found the bed comfortable, and appreciated the central location. It's also great to know that you found the breakfast good value and enjoyed sitting outside.We value your input, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or if there's anything specific you would like to discuss, please feel free to contact our Sales department.Regards,Sales department.

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• User:Operez79

  Trip type: Family

  Totally recommended

  04 Jul 2023

  This hotel is very well situated next to the city centre. It has everything you need for a short stay. Staff are really kind.It has an original style that makes the hotel different from its' competitors.Breakfast includes hot drinks, fruit juice, cheese, ham, bread, eggs, croissants, and many other delicious dishes. HOTEL TOULOUSE CANAL MIDI, Service clients/Réception at Ibis Styles Toulouse Canal du Midi, responded to this review Greetings Perez,We are truly grateful for your glowing recommendation and the positive feedback you shared about your experience at our hotel.We're especially delighted that our staff's kindness left a positive impression on you. Their dedication to delivering excellent service is something we take great pride in.Thank you once again for your kind words and for recommending our hotel. We look forward to the opportunity of welcoming you back for another memorable stay. Kind regards, The sales department.

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• User:JTVNSE

  Trip type: Business

  old and strange building

  10 Feb 2023

  The building is very old and they tried to adapt all the spaces for rooms. as a consequence my room was a kind of kitchen with aluminium doors and very noisy.The breakfast was not bad and the staff was nice and helpful. HOTEL TOULOUSE CANAL MIDI, Service clients/Réception at Ibis Styles Toulouse Canal du Midi, responded to this review Greetings Jtvnse,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and apologize for any inconveniences you may have experienced, we regret that the room you were assigned did not meet your expectations. We take your comments seriously and will review the specific concerns you raised about the noise and the room's adaptation, We are pleased to hear that you found our breakfast satisfactory and that our staff left a positive impression on you.We hope to have the chance to welcome you back in the future, and we'll do our best to ensure a more pleasant experience.Kind regards, The sales department.

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