Premiere Classe Montauban

Recent Reviews: 389

• User:PiotrA789

  Trip type: Business

  Automatic reception was out of order.

  05 Mar 2021

  Unfortunately automatic reception was out of order. There was no possible to check in. There was information to go to the reception to the KYRIAD Hotel in case of problem (at he same yard). but the reception in the KYRIAD was also closed.I was trying to check in but with no result from 00:30 to 01:45AM.

• User:Chris H

  Trip type:

  Very Bad Experience

  07 Sept 2020

  Booking Ref: 2745.447.685 When I arrived at the hotel on 6th Sep it was CLOSED and I was told by a French man who was in one of the hotels rooms it’s not open and to go to the Kyriad hotel next door. This I have done and had to pay an additional 75.80 euros for last night’s accommodation. A sign attached to the Premiere Classe hotel, in French, also tells me to go to the Kyriad. I have receipts for my stay and a photo of the sign on the door of the Premiere Classe hotel if needed. I contacted you last night and didn’t get a response!!

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• User:Wander15727828781

  Trip type:

  Uncaring

  04 Sept 2020

  Arrived to find hotel closed. Told to check-in at the nearby Kyriad Hotel. Had to pay €49 extra. No prior notification though did receive a welcome email and now I'm asked to write a review. One word, appalling.

• User:johnmB9090ZJ

  Trip type: Couples

  Don't go there if you want to feel safe.

  13 Sept 2018

  We checked in at about 5pm as there is only someone there between 5 and 7 to do so unless you want to deal with a machine.There was a man sitting in a white van right outside our ground floor door which opens right onto car park , he watched us moving in our suitcases etc then drove off to a corner away from the building, he was very suspicious looking.We went into our room and i looked out the window to see the man was now standing beside my car looking in its windows , i opened the door of our and was less than ten feet from him but he never moved very intimidating !.I went back into the room and observed him now he was looking in our room window and then standing right outside our door, we were being cased out . The lock on our door was bent as if previously forced( room number 2).We were the only two there at the time then an Italian registered car arrived and they parked beside me and i was watching this man and he was looking into that car right beside it too once they went into the room.He was definately up to something and had no fear of being seen .I went to the receptionist and reported this but the girl came out and said it was alright .it was only a couple of hours away from dark and we felt very unsafe as this mans behaviour was not normal, and when in a Foreign country it is not easy to phone the Police when one doesn't speak French very well.We didn't feel a bit safe and i am not easily frightened.We had a lot of expensive camera gear with us and our money all in the one room with him hovering outside our door and not a bit shy of staring at us , we had a shower and left taking the option of driving on and sleeping in our car rather than spending the night there .Of course we don't expect but would like a refund.I don't like to leave negative reviews but i would strongly recommend that you avoid this place if you want to feel safe for a good nights sleep.I have no doubt we would not have had a nights sleep without something either happening to our car, ourselves or our belongings.Spend a bit more and go somewhere safer than this rather bleak industrial setting where one feels totally vulnerable to theft . PremiereClasse M, Responsable réception at Premiere Classe Montauban, responded to this review Madame, MonsieurJe tiens à vous faire part de nos excuses pour la gêne occasionné par cet incident. Sachez que nous comprenons que cette situation ait nuit à votre séjour.Le confort de nos clients est une priorité.J'espère que ma réponse est à la hauteur de vos attentes.Dans l'attente de vous revoir.Cordialement.Antoine P.

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• User:cutelizzy

  Trip type: Family

  Just go with it.

  04 Mar 2018

  I signed up for discounts for this chain planning a trip. I got the second night free so didn't expect anything. Check in is at 17.00 and most are manned till very late. We were lucky the room was ok clean. The bathroom had no hook for the showerhead and the toilet did smell of sewer. It just needs some bleach / chlorine to get rid of smell in the pipes and brown stain. The rooms are not soundproofed like Ibis budget so you have to be lucky with neighbours. Or carry earplugs with you, like we do, but did not need them here. There is a real good boulangerie at the roundabout for breakfast. You can always have breakfast or dinner at Companile , part of that chain as well. There is a Géant casino, Aldi and mcDonalds close by as well. PremiereClasse M, Responsable réception at Premiere Classe Montauban, responded to this review Cher client,Merci d’avoir pris le temps de nous faire partager votre avis.L’avis de nos clients est une source d’amélioration constante.Nous avons le souci de la satisfaction de nos clients. Sachez que toutes nos chambres incluent une salle de bain individuelle, dispose d’une literie très confortable, un WIFI gratuit, et l’accès à toutes les chaines gratuites de la TNT grâce à nos téléviseur LCD multimédia.La qualité de nos équipements est assurée par des mesures quotidiennes.Nous comprenons que cette situation ait nuit à votre séjour et nous en sommes désolés.Cordialement.Antoine P.

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