The Originals Access, Hotel Innostar

Recent Reviews: 163

• User:ronny2412

  Trip type: Business

  Nice and warm

  15 Dec 2024

  It was a good stay, with a nice room. I appreciated the heather in the room. It could have had an electricity plug close to the bed.

• User:christinevarin2024

  Trip type: Business

  Very nice Hotel

  28 May 2024

  I slept very well. I stayed for 2 nights and my room was absolutely clean. Thank you to the cleaner ! Very good job. The manager was nice and helpful The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this review Dear guest,Thank you for your wonderful feedback! We're delighted to hear that you had a restful stay and that your room met your expectations in terms of cleanliness. I'll make sure to pass on your appreciation to our hardworking cleaning staff. It's also great to know that our manager was able to assist you during your stay. We hope to welcome you back soon!Regards,Hotel Innostar

  Read more

• User:df86

  Trip type: Solo travel

  Well priced

  11 Apr 2024

  I stayed in this hotel for 1N whilst travelling in Southern France, The price is reasonable, however it is commensurate with what you receive.The room I had was small, and quite dim even with all three of the lights in the room on. Additionally, I was placed next to the outside stairwell which meant throughout my stay I could hear the thud and echo of people using the stairwell, talking on it etc. I was worried this might prevent me sleeping, but actually it didn't - there was no issue. However, as I say the price was reasonable, so I would recommend using this place if you need a stop over. The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this review Dear valued guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel's pricing reasonable and that it served as a convenient stopover during your travels in Southern France.We apologize for any inconvenience you experienced due to the size and lighting of your room, as well as the noise from the outside stairwell. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve the quality of our accommodations and the overall guest experience.It's reassuring to know that despite these issues, you were still able to get a good night's sleep without any major disturbances.We appreciate your recommendation and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay.Warm regards,Hotel Innostar

  Read more

• User:kvos674221

  Trip type: Business

  When you like Tetris … you can enjoy this hotel

  11 Dec 2023

  Room is small but that is normal in this category of hotels. But their organisation is strange and not practicle. The toilet almost touches the shower, and the shower itself is not big. I could not shut down the climatisation, so all night there was this sound… The people are alright and also their breakfast. It’s really the room that was not good and looked old fashion. The Originals Access Hotel INNOSTAR, Propriétaire at The Originals Access, Hotel Innostar, responded to this review Dear guest,Thank you for sharing your feedback. We appreciate your understanding regarding the size of the room. The hotel is quite old and when we bought the hotel, we have undertaken renovations to improve our facilities. Unfortunately, due to structural constraints, we were unable to change the configuration of the bathrooms.We acknowledge any inconvenience this may have caused and strive to provide the best comfort within these limitations. Your comments are valuable, and we will continue to explore ways to enhance our guests' experience.We hope that despite these challenges, you will consider staying with us again in the future.Best regards,Hotel Innostar

  Read more

• User:jaddam

  Trip type: Business

  Just enough for the price

  25 Oct 2023

  Nothing spécial a little too much darkness in the rooms. Really basic services that are in line somewhat to the price. Like a lot of other places they take your towels even if you make it an evidence that you want to use it again. Not great, not really bad. The Originals Access Hotel INNOSTAR, Propriétaire at The Originals Access, Hotel Innostar, responded to this review Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comment. We're pleased to hear that your overall experience was satisfactory. We apologize for the darkness in the rooms; your feedback is invaluable, and we will certainly consider it while evaluating ways to enhance our room lighting to provide a more comfortable stay for our guests in the future.Concerning the towel policy, we acknowledge your concern. We will take steps to improve our communication with our housekeeping staffs on this matter to have an explanation and to avoid any confusion in the future.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back in the future.Warm regards,Team Hotel Innostar

  Read more