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Hotel Oceania L'univers Tours

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Hotel Oceania L'univers Tours

locationTours, Tours

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About Hotel Oceania L'univers ToursAbout Hotel Oceania L'univers Tours

Location

A top address since 1846, this hotel lies at the heart of the tourist centre where guests will discover many top sights, bars and restaurants as well as a diverse range of shops. It is just a few minutes walk to the nearest TGV train station and the conference centre and links to the public transport network are 300 m away.

Facility

The hotel was built in 1846. 85 rooms, including 40 double rooms, are located on 5 storeys and can be reached by 3 lifts. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A minibar and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. An entertainment programme and live music are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Oceania L'univers Tours Amenities at Hotel Oceania L'univers Tours

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Train Station

150 m

Tourist Centre

200 m

Public Transport

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

497

Very Good

356

Average

110

Poor

60

Terrible

25

Recent Reviews: 1048

  • User:Maps04871162284

    Trip type: Friends getaway

    Some improvement necessary

    rating22 Mar 2026

    Overall, our stay here wasn’t terrible. The location of the hotel is good (near the main train station). Beds were comfortable and rooms big. A few things that could be better: 1) hairdryers not working 2) coffee machine not working 3) breakfast is quite limited for the price. When we complained about some things, we were met with resistance at first. Overall, would not recommend or stay here again but it did the job for a long weekend break whilst exploring the Loire Valley. Lucas FELICI, General Manager at Hotel L'Univers Tours, responded to this review Hello,Thank you for sharing your experience with us. We appreciate your positive comments about the location and room comfort, which are important aspects of a pleasant stay.We regret that some amenities did not meet your expectations and that our initial response was not as smooth as it should have been. Your feedback is valuable to better understand areas needing attention.We hope you had enjoyable moments during your visit to the Loire Valley.Best regards, The Oceania L'Univers Tours Team

  • User:Daniel S

    Trip type: Couples

    No thank you

    rating06 Sept 2025

    Access to the hotel was a complete disaster.Because of a fleamarket, the street entrance was blocked and controlled by security. Every single bag had to be opened and checked on the street, in full view of everyone. The hotel’s own parking garage was not available – so we had to carry everything, including our bikes, from a public parking lot to the hotel, only to go through security control.There was no prior information for guests about these restrictions. On Sunday, no manager was available, and the receptionist was completely incompetent and unwilling to help. We even tried to cancel our booking, but the reception flatly refused and declined to contact a manager. We should ask the manager ourselfs by writing an eMail for a cancelation and refund.This was a truly unpleasant and unprofessional start to our bike journey along the Loire. Lucas FELICI, Directeur général at Hotel L'Univers Tours, responded to this review Dear M. Steffen,We are very sorry about the inconvenience you encountered during your stay with us.As explained, the flea market that took place is a big event in Tours but unfortunately, due to our very convenient location in the city, we were impacted by the market, which made the access to our hotel a bit more complicated.The problem also came from the people controlling the access, as they were instructed to let our customers through but apparently did not.We are truly sorry that your stay didn't go as planned because of this market organized by the city of Tours, we will make sure to contact the city hall directly on that matter.Kind regards.Florian M

  • User:Jan F

    Trip type: Couples

    Bad Rooms & No Spa

    rating01 Sept 2025

    Very, very disappointing hotel. Sauna not working, jacuzzi cold, swimming pool small.Ceiling height in the rooms is very low. Hurt my head like 5 times in 24 hours. Painful experience.Also, rooms are smaller than in pictures, and the interior is dated. Pictures are very misleading. Lucas FELICI, Directeur général at Hotel L'Univers Tours, responded to this review Hello,We take note of your comment. However, it is important to point out that during your stay you displayed threatening behavior towards our team. Due to these physical threats, we were forced to call the police and an official report was filed.Please note that the safety and respect of both our guests and our staff are our top priority. We do not tolerate any aggressive or disrespectful behavior in our establishment.Kind regards,Lucas F

  • User:Will G

    Trip type: Couples

    Recommended

    rating30 Aug 2025

    The hotel is well situated in a leafy boulevard in central Tours. There are lots of restaurants and cafes nearby. The grand hotel lobby / hall is really impressive: I guess the lifts date back to the 1930s too. The rest of the hotel is modern - and comfortable. Our room was large and smart.Food at breakfast was fresh and a reasonable range, although the room is a little small for the Sunday morning rush. It felt a bit functional, but no complaints. Having to enter and exit through the car par park felt a bit downmarket (no wheelchair access at the main entrance) but overall it is an excellent hotel and good value. Lucas FELICI, Directeur général at Hotel L'Univers Tours, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback. We are delighted to read that you enjoyed our central location, the charm of our historic lobby, and the comfort of your room. It’s also wonderful to know that our breakfast selection met your expectations.We appreciate your constructive comments regarding the breakfast room and the access through the car park. Please be assured that we take note of these points as we continually work to improve our guest experience.We are very pleased that, overall, you found the hotel excellent and of good value, and we look forward to welcoming you back to Tours on a future occasion.Best regards,Lucas FeliciGeneral Manager

  • User:koenk885

    Trip type:

    Horrible experience

    rating26 Aug 2025

    Dirty corridor, with spiderwebs, worn-down wallpaper, stains in the carpet, lots of dirt. Room service tray was outside in the corridors a few doors down, and when we left the next day, the tray was still there, with rotting food and all. Bathroom sink wasn't emptying. Coffee machine not working. We had a baby cod that we didn't ask for in the room. Towels looked like they were 20 years old. The only thing going for them was the reception lady, who was friendly.Very very expensive at 200 EUR per night!! Lucas FELICI, Directeur général at Hotel L'Univers Tours, responded to this review Dear Guest,Thank you for sharing your feedback with us, and please accept our sincerest apologies for the shortcomings you encountered during your stay. The experience you describe regarding the cleanliness of the corridor, the condition of the towels, and the maintenance issues in your room does not reflect the high standards of service and comfort that we aim to provide.We are especially concerned about the room service tray left unattended and the technical issues you mentioned with the bathroom sink and coffee machine. These points have already been shared with our housekeeping and maintenance teams to ensure they are addressed immediately.We are, however, pleased to read that you appreciated the friendliness of our reception team. We will make sure to pass on your kind words to them.We truly regret that your overall experience fell short of expectations, especially given the price point, and we would welcome the opportunity to restore your trust should you give us another chance on a future visit to Tours. Please feel free to contact me directly so that I may personally ensure your next stay meets the standards you rightfully expect.Best regards,Lucas FeliciGeneral Manager

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