Novotel Amboise

Recent Reviews: 1351

• User:David T

  Trip type: Couples

  Be careful. They blocked my debit card.

  14 Apr 2026

  I gave my credit card details when I reserved the room for 2 nights. When I arrived you took a holding amount from my card which you said was for extras, this has happened before so I didn’t think anything more about it. While staying in Amboise I used the same card without incidence but when I checked out you said the room charge would be deducted from the amount you were holding. The next time I tried to use my card was on the autoroute on my way to catch a ferry in St Malö and it was refused. Fortunately I had a UK card but if I hadn’t I would have been unable to reach my destination. I rang the hotel to find out what had gone wrong because the problem must have been with you and your checkout procedure. I was told the bank were at fault which was impossible as I had been using my card and that I should contact them. This is the first problem I have had after staying in Novotels in France for many years and I believe the failure was something unique to how the checkout was processed. The explanation and subsequent email accepted no responsibility when clearly the fault was yours. You owe me more than an apology if you wish to retain a previously loyal customer.

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• User:asmaa k

  Trip type: Business

  Unprofessional Staff at the restaurant Ruined My Evening

  15 Sept 2025

  It’s the only Accor hotel above 4 stars in the area. The rooms are clean, the second floor was recently renovated, and the surroundings are beautiful. The reception staff — especially Jonathan — are welcoming, professional, and make you feel at ease.Unfortunately, tonight was very disappointing. After returning from dinner at the only restaurant nearby, I went to the lobby bar for a drink while waiting for the restaurant to open at 7 PM. I was among the first to arrive, but they initially refused to seat me because I didn’t have a reservation.I explained that I was staying at the hotel and had been waiting in the lobby — and that I couldn’t just go elsewhere since the hotel is in the middle of nature. They told me to wait until 7:45 PM. I asked why, since the restaurant was empty, and they said they were expecting a group. I replied that yes, they may be expecting a group — but I am just one person. How can you deny a single guest just because you expect a group later?Eventually, the manager allowed me to stay — but by then I already felt unwelcome and disappointed.Then things got worse. A staff member named Emma tried to seat me far from where I wanted to sit. When I asked for a table clearly meant for two, she insisted it was for the group and said in French: “On va pas faire tout un plat” — which is basically “Stop making a scene.”I was shocked. How can someone working in hospitality speak this way to a guest?I left and spoke with Jonathan at reception. He agreed this was unacceptable. The manager later changed his attitude, so I went back to the restaurant — but my evening was already ruined. I ate without appetite, genuinely worried that this same staff member might spit in my food.And the restaurant? It was never full — not when I arrived, not while I was eating, not even when I left. Please see photos attached.Yesterday, the bartender with the beard served me tea in a dirty teapot. Tonight, I was also given a dirty meat knife and had to ask for a clean one.For me, these two people (Emma and the bartender) seemed particularly unprofessional and unfriendly. The rest of the staff behaved well and were kind, which made this experience even more disappointing.This felt not just unprofessional but also like discrimination or close-mindedness. It completely ruined what should have been a relaxing evening.As a Platinum Accor member, just a few points away from Diamond, this experience was even more disheartening. I truly hope management takes this seriously and ensures proper training so that loyal guests like me feel valued and respected. William Poma, General Manager at Novotel Amboise, responded to this review Bonjour Nous vous remercions d’avoir pris le temps de partager votre expérience détaillée au Novotel Amboise. Nous sommes ravis que vous ayez apprécié la propreté et le confort des chambres, le cadre magnifique et l’accueil chaleureux de notre équipe, notamment Jonathan.Nous sommes cependant sincèrement désolés pour les désagréments rencontrés au restaurant et au bar. Votre description des situations, du refus initial au ressenti face à certains de nos collaborateurs, est prise très au sérieux. Ce type d’expérience ne correspond en aucun cas aux standards de service que nous nous efforçons d’offrir, et nous comprenons parfaitement votre frustration, d’autant plus en tant que membre Platinum Accor fidèle.Soyez assuré que vos remarques seront transmises à la direction et à l’ensemble de nos équipes pour renforcer la formation et l’attention portée à chaque client, afin que ce type de situation ne se reproduise pas. Nous espérons avoir la chance de vous accueillir à nouveau et de vous offrir une expérience à la hauteur de vos attentes et de votre fidélité.Bien cordialement,L’équipe du Novotel Amboise

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• User:keith c

  Trip type: Friends getaway

  Coach tour accommodation

  03 Jun 2025

  Stayed 5 nights at the Novatel hotel on a coach tour visiting attractions in the area our party had our own area for all our meals this was separate from the hotels main restaurant that would have given our tour operator a good deal helping keep the cost of the tour down. The rooms were comfortable and quiet complementary tea or coffee flat screen TV the staff were friendly and helpful the hotel provides all our needs outside area had a swimming pool Tennis courts a golf putting area in need of some TLC a selection of children's games in reception area and a pool table. We enjoyed our stay. William Poma, General Manager at Novotel Amboise, responded to this review Dear Guest,Thank you for sharing your positive experience during your recent stay with us. We are pleased to hear that you found your accommodation comfortable and enjoyed the amenities our hotel offers, including the swimming pool and recreational areas. It is gratifying to know that our dedicated staff contributed to making your visit enjoyable, and we appreciate your kind words about their friendliness and helpfulness.We value your feedback regarding the golf putting area, and we will take it into consideration as we continue to enhance our facilities. Your satisfaction is important to us, and we are glad that you enjoyed the arrangements made for your group during meal times.Thank you once again for your review, and we hope to welcome you back to Novotel Amboise in the future.Best regards,Novotel Ambois

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• User:Expedition285204

  Trip type: Family

  Satisfied

  19 Apr 2025

  Very nice hotel clean and staff is very nice. Amazing veiw from the breakfast area. Request a room with a view on the chateau and city. Breakfast is good several options. 20 min walk to the center better have a car. Overall we ha d a good experience and. We would come back William Poma, General Manager at Novotel Amboise, responded to this review Dear Customer, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness of our hotel and the friendliness of our staff. It is wonderful that you appreciated the view from our breakfast area and found our breakfast options satisfactory. We look forward to welcoming you back for another enjoyable experience.Best regards,Novotel Amboise

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• User:alsupremo

  Trip type: Couples

  Nice looking hotel but cheap. Staff even want 50 cents for an envelope

  30 Aug 2024

  Hotel is out of town, up on a hill overlooking the town but you would need a car. Safe didn't work. Had to wait a long time for restaurant service and the meal was not the best. Breakfast served up rock hard potatoes left over from dinner and the rest was cold. Again service bad as was breakfast. Nice pool if you had time to use it.