Onyx Hotel

Recent Reviews: 21

• User: Parsa M

  Trip type: Couples

  Worst hotel I have stayed at

  The location is the only redeeming feature; everything else is unacceptable. This is the worst hotel experience I have had; definitely not a 5-star hotel. The service is poor and, at times, openly disrespectful.Basic disposable amenities—such as toothpaste, a toothbrush, or a shaving kit—are not provided at all. Even requesting a bottle of water turned into an unnecessary issue, as payment was dem… Read moreThe location is the only redeeming feature; everything else is unacceptable. This is the worst hotel experience I have had; definitely not a 5-star hotel. The service is poor and, at times, openly disrespectful.Basic disposable amenities—such as toothpaste, a… Read more

• User: Thouhid S

  Trip type: Family

  Very Bad Room Service

  Poor service, Rooms are good. But Hotel service is very bad. Demanding money for each & every thing. Hotel reservation department behaved rudely. Onyx Hotel, Owner at Onyx Hotel, responded to this review Dear Guest,Thank you for sharing your feedback. While we are pleased to know that you found the rooms comfortable, we are genuinely concerned to read your comments regarding our service.O… Read morePoor service, Rooms are good. But Hotel service is very bad. Demanding money for each & every thing. Hotel reservation department behaved rudely. Onyx Hotel, Owner at Onyx Hotel, responded to this review Dear Guest,Thank you for sharing your feedback.… Read more

• User: delarammrn

  Trip type: Couples

  The breakfast is not anything special, the rooms are pretty small but ok if you are out mostly, the view is great and close to a

  The room service is the worst! They do not fill out room service properly, the sheets were dirty with blood stains on them! Onyx Hotel, Owner at Onyx Hotel, responded to this review Dear Guest,Thank you for sharing your feedback following your stay at **Onyx Hotel Tbilisi**. We are pleased that you enjoyed the beautiful view and our convenient location; however, we were very concerned to read… Read moreThe room service is the worst! They do not fill out room service properly, the sheets were dirty with blood stains on them! Onyx Hotel, Owner at Onyx Hotel, responded to this review Dear Guest,Thank you for sharing your feedback following your stay at **O… Read more

• User: viren s

  Trip type: Couples

  Terrible!!! Fraud Hotel

  We checked in on 9th October 2025. They allotted us 2 rooms but room was so small that you can not accommodate couple with luggage. in such a small room there was pillar so even movement is difficult. Finally the Air conditioner was not working. despite giving them several reminder finally they said they have no resource to support it. We slept in hot room without AC and Fan. Although we had booki… Read moreWe checked in on 9th October 2025. They allotted us 2 rooms but room was so small that you can not accommodate couple with luggage. in such a small room there was pillar so even movement is difficult. Finally the Air conditioner was not working. despite giving… Read more

• User: mona k

  Trip type: Friends getaway

  A good hotel with a few problems

  It is a nice place located in the modern part of the city. Our room was on the 17th floor with a great view over the city. The room was spacious and the extra bed was big and comfortable ( we were three people) the staff were helpful and responsible. There was a water leakage on our bathroom which was checked the same night and was fixed the day after. Cleanness was phenomenal and toiletries were… Read moreIt is a nice place located in the modern part of the city. Our room was on the 17th floor with a great view over the city. The room was spacious and the extra bed was big and comfortable ( we were three people) the staff were helpful and responsible. There was… Read more