Hotel Ibis Aachen Marschiertor Aix La Chapelle

Recent Reviews: 794

• User:Peter b

  Trip type: Couples

  Find somewhere better

  18 Jan 2026

  We visited as part of a bus tour. The reception dealt with the coach influx quickly and proficiently and the staff was very helpful. The room was quite comfortable, but the bed was a bit on the soft side for us. There are no tea/coffee making facilities in the room. There are soap dispensers in the bathroom by the sink and bath. We asked for a slip mat, which was quickly supplied. Breakfast - fantastic choice of breads, croissants, danish pastries, fresh and tinned fruit, cheeses, yoghurt, some salad and help yourself hot/cold drinks. There were hot options, the bacon can only be dscribed on all three occasions as very well done - crisp.Evening meal - horrendous. We were sat for a half hour before being offered a soup. It was a further half hour before it was cleared and we were invited to help ourselves to the main meal which was take it or leave it. The amount was what they thought would be sufficient for the whole coach, it wasn't. the desert was vailla sauce with berry fruits. It was custard with a spoonful of defrosted berry fruit for the whole coach tohelp themselves from.The majority of the coach visitors ate out the following night in disgust.The third night we at in with the same routine. The main was a pan of cooked chicken pieces about 3" x 2" for the whole coach in a cream sauce. The desert was apple streudel which was obviously frozen and cooked accompaniedwith the vanilla custard. My piece of steudel was still frozen on the outside despite being very brown on the outside. It was replaced without question. We felt sorry for the staff.We tried to purchase a meal off the menu on the night of arrival(no meal supplied on the arrival night) because of our late arrival. We were told by a member of staff not take any food orders from anyone in the coach party!!!!!!!!!!Apart from B&B I would not recommend staying here. Reinier Franssen, General Manager at Ibis Aachen Marschiertor, responded to this review Dear Mr. Peter b,thank you very much for taking the time to share such detailed feedback about your stay. We truly appreciate both your positive remarks and your honest criticism.We are pleased to hear that you found the group check-in well organised, the staff helpful, the room comfortable and the breakfast selection to your satisfaction. At the same time, we sincerely regret that the evening dining experience caused such disappointment and frustration.We would like to apologise for the quality and organisation of the group dinners during your stay. It is clear from your feedback that the evening meals did not meet your expectations in terms of variety, quantity and overall experience. This is certainly not the impression we want our guests to take away, and we are very sorry that this negatively impacted your stay.Regarding the first evening, the group arrived very late, and it had been communicated in advance to the tour operator that no dinner could be offered on the arrival day. However, we fully understand that many guests still hoped to receive a meal after a long journey. Unfortunately, with only one staff member scheduled at the bar that evening, it was not operationally possible to prepare or take food orders for a group of this size. We regret that the communication of this came across as unwelcoming or abrupt and apologise sincerely for this experience.For the following evenings, dinner service was arranged and staffing was increased to three team members to accommodate the group. Nevertheless, we regret that the meals provided did not meet your expectations in terms of quality and presentation. Your detailed comments regarding the dishes and service are taken very seriously and will be reviewed internally to help us improve our group catering standards going forward.Thank you again for your open feedback. It is invaluable in helping us identify where we need to improve, especially for group stays. We are truly sorry that this aspect of your visit overshadowed the otherwise positive elements of your stay.Kind regards,Your teamibis Aachen Marschiertor

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• User:RalphGMWilliams

  Trip type: Solo travel

  Good location, comfortable room, very quiet

  19 Aug 2025

  I only stayed here for one night. It was a good location, ten minutes easy walk from the railway station. Very nice room, no noise, a good buffet breakfast.On a hot day I appreciated the water available in the reception. Reinier Franssen, General Manager at Ibis Aachen Marschiertor, responded to this review Dear Mr. W,Thank you very much for your positive feedback. We are pleased to hear that you enjoyed the location of the hotel as well as our quiet room and the breakfast. We place great importance on providing our guests with a pleasant experience, and we greatly appreciate your compliments regarding the water at the reception. We hope to welcome you back with us soon.Best regards, Your Team ibis Aachen Marschiertor

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• User:NautiusMaximus

  Trip type: Solo travel

  Inefficient check-in, otherwise OK

  06 Jun 2025

  I didn't get off to a great start at this hotel. They seemed to be having a problem with not one, but both of their card machines at reception, so it took ages to pay for my room. Eventually we managed by the receptionist doing a manual over-ride and getting me to sign for the transaction (nothing wrong with my card, it worked fine everywhere else before and after this hotel on my trip).But apart from that, I have no complaints. The room, as your would expect for a hotel in this price range, is not the greatest luxury, but it is clean, adequate, and everything works. Breakfast was similarly perfectly good for a hotel of this class.I stayed here to break a long train journey, and the location was good for that, only about a 5 minute walk from the station. Reinier Franssen, General Manager at Ibis Aachen Marschiertor, responded to this review Dear NautiusMaximus,Thank you for taking the time to evaluate your stay at our hotel. We are sorry to hear that you encountered technical difficulties during check-in. We understand that a smooth arrival is important for the first impression, and we regret that the issues with our card devices led to delays. Your feedback is extremely valuable to us, and we will address it in our internal meetings to improve our processes.We are pleased to hear that you were satisfied with the cleanliness and amenities of your room, as well as with the breakfast. Our goal is to provide our guests with a pleasant and comfortable experience, and we are glad that we were able to achieve this in your case. Your positive remarks are a wonderful confirmation of our team's efforts.We are also delighted to hear that the location of the hotel was suitable for your travel plans. The proximity to the train station is a significant advantage for many of our guests, especially during longer journeys.We hope that you will visit us again in the future to gain an even better impression of our service. Thank you once again for your valuable feedback.Sincerely, Your Team ibis Aachen Marschiertor

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• User:CR2015BXL

  Trip type: Friends getaway

  Overpriced and issues

  27 Nov 2023

  Friendly and clean hotel. Very comfy beds. Pillows a bit hard. One towel was dirty and it took 20mins and 2 calls for someone to come to change it. Despite Gold status they wanted 4,50 Euro for a water bottle! Sweets in the reception area for free. Beautiful Christmas tree. Sights within walking distance. Train station 5mins away. But 169 Euro for one night (Saturday-Sunday) are too much for an Ibis and should include the breakfast. But the breakfast here costs 15 Euro extra per person.

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• User:JANETDENISE

  Trip type: Couples

  Worst Ibis ever.

  09 Oct 2023

  The most unwelcoming unhelpful Ibis ever.Check in we were kept waiting. Then the room had faulty lighting.Just a miserable team.Room poky Cleaning adequate but no more than that. Rooms on 4th floor small. Aachen is a lovely city. Well worth a visit. Reinier Franssen, General Manager at Ibis Aachen Marschiertor, responded to this review Dear Janet Denise,Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Sincerely,Your ibis Aachen Marschiertor Team

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