INNSiDE Aachen

Recent Reviews: 1061

• User:Rob C

  Trip type: Couples

  The worlds most STUPID carpark

  27 May 2026

  This review is purely about your stupid carpark, NOT the hotel. We entered about 7pm and there was a green sign saying FREI. So we entered and took a ticket only to learn that all the places were taken - so it wasn’t FREI - except that is for one disabled spot and one electric spot (we were in a petrol car). Your stupid system doesn’t differentiate between petrol cars and electric and also disabled and non disabled. I guarantee if we had parked is a disabled spot or an electric spot we would have received a parking ticket. It then took us a long time to get out. I didn’t pay anything - obviously I would have refused. Why are you so stupid that you let people in to a full carpark. That’s n this modern age if you offer electric parking places - they should be used by people who are genuinely charging their electric cars - and not as I saw which were people with electric cars just parking in an electric spot. STUPID STUPID STUPID

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• User:L9993MXrichardf

  Trip type: Couples

  nice hotel and lovely top floor restaurant worth the visit

  29 Mar 2026

  Very modern and clean hotel, great welcome and reception, rooms clean, modern and well equipped. We had dinner and breakfast in the top floor restaurant and it was really nice, food was good and views was really great, altough service was a bit mixed for dinner. Central location, short taxi or 20 min walk from train station INNSiDE Aachen, Guest Services / Front Office at INNSiDE by Melia Aachen, responded to this review Dear Guest, thank you for taking the time for a review.We are glad to hear that you enjoyed your stay. We apologize that the dinner service was a bit mixed, and we appreciate you bringing this to our attentionWe’re glad the central location worked well for you and that you found the welcome and reception to be positive. We hope to welcome you back for another enjoyable stay.Kind Regards, Shawna HohnenFront Office Shiftleader

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• User:Stefan M

  Trip type: Business

  Expected more from Melia

  19 Mar 2026

  Location is close to Aachen historic city, also perfect for business nearby. Atmosphere is forced cool, loud music, not what I ecpect for a 4* business hotel. Parking garage fee is expensive at 29€ per night and the garage is very narrow for a new building. Room was fine and quiet, big nice shower but low water flow. Breakfast was disapointing, you feel price cuts at every item, slow coffee machine, no salmon, egg was cold.

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• User:KasoViajero

  Trip type: Solo travel

  Convenient choice for a short trip

  28 Dec 2025

  The hotel is located on a connecting street between the inner and outer ring road, not far away from the historic city centre. It has its own underground parking, with direct access to the hotel, and a good number of busses stopping nearby (Bushof).The friendly reception can get busy at times, so use their offer for an online check-in and -out.The two lifts to the floors are slow, and it can take a while for them to arrive at peak hours (eg breakfast, check-out time) – it can be more convenient to walk (the building only has 5 floors in total..).The rooms are modern and have a good size (albeit a bit smaller than other Innside hotels); they sport an open wardrobe (sufficient for a short stay), a little desk with two chairs and one 24-h power plug, and a fridge with free drinks. The free WiFi works well.The bathroom open to the room, with a separate toilet and a spacious shower cabin also in the room.The beds are comfy, with two types of pillows; you can get more types at the reception if you want. The rooms can can be almost fully darkened, with some small slits at the top of the curtains; the noise from the street is bearable, but get a room facing away from the street if you want it completely quiet.Breakfast and dinner are served on the top floor, with a nice view over Aachen; a good choice is offered for breakfast. INNSiDE Aachen, Guest Services / Front Office at INNSiDE by Melia Aachen, responded to this review Dear Mr Viajero, thank you very much for your kind review.We are happy to hear that you were overall happy with your stay.We hope to welcome you again.Kind Regards, Shawna HohnenFront Office Shiftleader

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• User:Mobile47844614771

  Trip type: Couples

  3 star hotel, barely

  24 Dec 2025

  Our destination was Aachen's excellent Christmas Market, a mere 10 minute stroll from this hotel on the ring. Staff in blue T shirts at the front desk, in the restaurants = Déclassé. The hotel is devoid of art. The sole picture in our tiny room was a portrait of a black and white chimpanzee; nothing at all would be infinitely superior. There was a yoga mat suspended from the wall but no space big enough is which to use it. Be careful in the shower which can get slippery though there is neither an slip proof plastic mat on which to stand nor is there a grab bar to avoid a fall. There was no facecloth or towel set either, just a towel each. If you want to try the rooftop restaurant for dinner, ask if it's available when booking. We didn't. The restaurant was entirely booked for a special event. Probably just as well, the chairs would be what one would expect in a school cafeteria designed for quick turnover. Evidently whoever makes breakfast doesn't eat it. When cutting pineapple the idea is to avoid the core.At least our room was properly soundproofed, our firm king sized bed allowed 2 pillows each, sleep was reasonably agreeable. INNSiDE Aachen, Guest Services / Front Office at INNSiDE by Melia Aachen, responded to this review Dear Guest, Thank you for taking the time to share your feedback about your stay and for highlighting what you appreciated, such as the soundproof room, the comfortable bed, and the convenient location near Aachen's Christmas Market.We regret that several aspects of your experience did not meet your expectations. We appreciate your constructive notes and would be grateful if you could share your reservation number or contact us directly, so we can review your stay more specifically and make any necessary adjustments for future visits. We hope to have the opportunity to welcome you back for a more seamless experience.Kind regards, Shawna HohnenFront Office Shiftleader

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