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Mercure Hotel Aachen Am Dom

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Mercure Hotel Aachen Am Dom

locationGermany, Aachen

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About Mercure Hotel Aachen Am DomAbout Mercure Hotel Aachen Am Dom

Location

This hotel is located right in the heart of Aachen.

Facility

The hotel has 4 lifts and features 117 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include medical assistance, room service and a laundry service. Travellers with bicycles can make use of the on-site bicycle storage area. A projector is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. A shower and a bathtub are included the bathrooms. A hairdryer, a vanity mirror and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

A nightclub offers fun and entertainment.

Meals

A generous breakfast buffet and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Mercure Hotel Aachen Am Dom Amenities at Mercure Hotel Aachen Am Dom

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

191

Very Good

471

Average

178

Poor

37

Terrible

19

Recent Reviews: 896

  • User:hpcroad

    Trip type: Business

    Another very nice stay!

    rating30 Mar 2026

    I have stayed in this hotel quite a number of times. Throughout the years, this hotel has provided a consistently high quality.The location is also really good. It is in the heart of the city. The shops and everything of historical interest is just a short walk away.The room that I had was small, but very clean and functional. Everything that I needed was there.The bed was comfortable. There was a desk, a small TV, a built-in safe that was large enough to fit my 16" laptop plus valuables, storage space and a water boiler with complimentary coffee and tea, plus mugs and glasses. There was also a large closet with shelves and space to hang your clothes.I also liked it that I could open the windows and in the morning let some fresh air in.The bathroom was also small, but very clean. The shower cabin was tight, but the water pressure was sufficient to provide for a good shower experience. The one thing was that although the water didn't get cold, the temperature of the warm water seemed to be different in the morning than in the evening. I really missed a small shelf to put your own shampoo, etc. on. That shouldn't be too hard to add.One thing often overlooked is the housekeeping. The room was serviced very well.One of the outstanding features of this hotel is the breakfast buffet! It is very extensive with high quality fresh items. For example, I loved the fresh made bread. I can highly recommend to add this breakfast to your booking. It will make for a great start of your day.The breakfast staff was also very helpful and friendly. That was true for all staff members actually.There are also some things that could be improved, but to be fair, I did not raise these with the reception during my stay.The air conditioning was struggling to cool the room and the complimentary Wi-Fi worked well, but it was somewhat annoying that I had to re-authorize every day. The selection of TV channels could be more international.Having said that, if I get to return to Aachen, I will stay in this hotel!

  • User:JANETDENISE

    Trip type: Couples

    Highly recommended. Perfect.

    rating11 Jan 2026

    A wonderful welcome from Gedeon Mbunga.The whole team is welcoming, helpful,perfect.Lifts to all floors. Room very nice. Plenty of storage space. Very clean. Excellent bathroom. Plenty of electric sockets.In-house bicycle storage.Ideal location in the centre very close to the main bus stops.Highly recommended.

  • User:Lewy83

    Trip type: Couples

    Christmas market

    rating16 Dec 2025

    Lovely, clean and friendly hotel. The reception staff were always friendly and chatty, and very helpful when I forgot my phone charger. We had a room at the end of the hotel, very light, good size and spotless. It was nice to be able to open the windows so didn’t have to have the AC running.The location is perfect, and we were right next to the Christmas market (you could see from the window!) and a range of restaurants and bars. A short walk to the thermal spa and we also visited the Dreilandereck, something I would recommend (a short bus and then about a 1.5 mile walk, although is uphill).If returning to Aachen again I would definitely stay here.

  • User:GRAHAM_2304

    Trip type: Family

    A positive experience

    rating27 Sept 2025

    Excellent location - old town just steps away and bus interchange nearby for exploring the area. We had 2 room on the 6th floor. Both rooms were modern and clean with a kettle to make hot drinks. Fully air conditioned. Unlike a lot of hotels there were no queues for the elevator. Reception staff were friendly and welcoming. Housekeeping did a good job but slightly annoying they came very early in the mornings and woke us up, only found the do no disturb sign in the closet after a few days. Housekeeping missed one room on one day. Overall a positive experience, I would recommend this hotel and I would stay here again.

  • User:hpcroad

    Trip type: Business

    A very nice city hotel!

    rating30 Mar 2025

    I have stayed in this hotel quite a number of times and have always had a very good experience.The location of this hotel is perfect. You're just a few minutes away from the shopping area and the famous Dom. Also the big market square is within 10 minutes of walking.The room that I had was small, but clean, functional, and everything worked fine.The bed was very comfortable. The in-room safe was very large and my 16" laptop fitted nicely, leaving room for other valuables. There was also a water boiler with complimentary powder coffee and tea, plus a complimentary bottle with water. The work desk was not that large, but sufficient for some work on the laptop. The chair is not very suitable as a work chair for a longer period of time though.The bathroom was also on the small side, but including a shower, had everything you'd need. The shower cabin was smallish.The thing that really stood out was the breakfast buffet. I can strongly recommend to include this in your reservation. It was not only very extensive, but also had high quality food items. For example, the fresh fruit was truly freshly cut and not from a can. But there were many more items that tasted really well, like the various choices of fresh made bread.The breakfast staff was also very kind and provided great service. It didn't take them long to know my preferences for example.But this was true for all the staff and it really makes the difference. It is a major reason for me to return to this hotel.There was one thing however that I was disappointed with. This time, the WiFi signal was somewhat weak and also not very stable. Perhaps I was unlucky with the room that I had, but this has never happened before and I hope the hotel can look into this.Having said that, I'll be very happy to return to this hotel whenever my travels take me to Aachen!

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