Leonardo Royal Hotel Baden-Baden

Recent Reviews: 2249

• User:sahilmahendru49

  Trip type: Friends getaway

  GOOD HOTEL IN BEAUTIFUL CITY

  16 Feb 2026

  I recently stayed at Leonardo Baden Baden Hotel for two nights and had a great experience. The room was clean, spacious, and well-equipped with good amenities. I especially loved the beautiful mountain view from the balcony — it made the stay even more relaxing and enjoyable.The service was excellent. A special mention to Sultano at the reception — he was very professional, friendly, and knowledgeable. He guided us well in exploring the beautiful city, which made our trip even more memorable.Overall, it was a wonderful stay, and I will definitely visit again soon! R Sc, Sonstige at Leonardo Royal Hotel Baden-Baden, responded to this review Dear sahilmahendru49,Thank you very much for sharing such encouraging feedback about your recent two-night stay with us.We are delighted to hear that you enjoyed the clean, spacious room and the comfort of the amenities, as well as the relaxing mountain view from the balcony. Creating a restful environment is very important to our team.It is also wonderful to know that our service left a strong impression. Your kind words about our colleague Sultano’s professionalism and local guidance mean a great deal and reflect our commitment to warm, attentive hospitality.We truly appreciate your intention to return and look forward to welcoming you back for another memorable visit.Warm regards,Your Leonardo Royal Hotel Team in Baden-Baden

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• User:Gottlieb V

  Trip type: Family

  Leonardo Hotel is a good place to stay

  20 Oct 2025

  Excelent acommodation, marvelous facilities, very polite and professional personeel. Nice spa, lovable pool My wife felt pampered. R Sc, Sonstige at Leonardo Royal Hotel Baden-Baden, responded to this review Dear gttliebv,Thank you for sharing your impressions of your recent stay. We are delighted to know you enjoyed the accommodation, our facilities, and the courteous service from our team.It is wonderful to hear that the spa and pool contributed to a relaxing visit and that your wife felt especially well cared for. Providing thoughtful comfort and warm hospitality is at the heart of what we strive to deliver.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Best regardsYour Team from Leonardo Royal Hotel Baden-Baden

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• User:Ride O

  Trip type: Friends getaway

  VERY BAD SERVICE

  29 Sept 2025

  I experienced the following issues, which I will list and address, based on the problems and the outcome of each.1. All bookings were made via Booking.com 2. I was told that I must pay on the day of arrival and not at checkout. I was told that I would not be given a room until I pay, and I was told “well I can't give you a room without payment being made. What if you refuse to pay?”3. Another guest arrived after that and she was told she was allowed to pay at checkout. 4. I specifically stated that I would like to check the amounts first before any charges were made to my card. Reception then said “oh I already charged your card out!” No apology was given. 4. When the amount was discussed and compared to what was on the Booking.com app, it appeared that the amounts charged were higher vs on the app. I brought this to the attention of the receptionist and even showed her my phone and the figures that were stated on Booking.com app. 5. When I enquired and questioned the amount and why this differed I was informed the following:a. “The amounts can be different”b. “We would charge what’s on our system and we can charge more than what’s on Booking.com.”6. Whilst I was having a discussion with the receptionist, I was shouted and screamed at by a husband and wife couple, telling me to “move on” and stop the discussion with the receptionist. I felt that this impinged on my personal and consumer rights. And this was unacceptable. 7. No manager was on duty and the receptionist did not intervene in any way to ask them to have a seat and grant me my personal space and right to a private conversation. I had to ask the husband and wife (on several occasions) to please back off as the husband came quite close to me during conversation, thereby invading my space and the wife shouted at me from across the hallway as she was getting a drink of water.8. Booking.com confirmed that the hotel is NOT allowed to charge my card without my Prior authorisation first, especially if I asked to confirm the amount or if the amount differed to what’s on the app. The hotel is NOT allowed to charge a higher rate than what was quoted. A manager is required to be available or on duty to resolve any similar issues experienced. R Sc, Sonstige at Leonardo Royal Hotel Baden-Baden, responded to this review Dear rideo,Thank you for taking the time to share your detailed feedback. We are genuinely sorry to learn that your experience did not meet expectations, and we regret any frustration you encountered during your arrival and billing discussion.Our team strives to provide clear communication, respectful interactions, and a seamless check-in process for every guest. We are disappointed to hear that your experience fell short of the courteous, consistent, and professional service that we aim to deliver.We appreciate you bringing your concerns to our attention, including your observations regarding payment timing, rate clarity, and the front desk interaction. Your comments are important to us, and we value the opportunity to reflect on how we can better uphold our standards of hospitality and guest care.Thank you for your visit to Baden-Baden. We hope to have the opportunity to welcome you again for a more comfortable and positive stay.Best regards,Your Leonardo Royal Hotel Team in Baden-Baden

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• User:Dombgsy

  Trip type: Family

  A nice quality hotel in a good location

  16 Sept 2025

  A nice hotel in a good location a short (very nice) walk from Baden Baden centre so a great place to base yourself for a visit to this area. Family room was spacious, air conditioned and clean. Breakfast was great and the staff friendly and helpful. All in all I recommend this hotel and consider it good value for money.My only negative comment is that the exterior of the hotel is tired and messy and doesn't match the quality of the interior, particularly the garden area outside of the restaurant which needs some attention. R Sc, Sonstige at Leonardo Royal Hotel Baden-Baden, responded to this review Dear Dombgsy,Your detailed feedback regarding your stay at the Leonardo Royal Hotel Baden-Baden is much appreciated. It's heartening to hear that you found our location to be convenient and the family room spacious, clean, and comfortable. We're also delighted that you enjoyed our breakfast and felt the warmth of our dedicated staff.We take pride in providing quality services to our guests and your recommendation means a lot to us. Regarding the exterior of our hotel, your perspective is highly valuable, and it will be taken into account as we continually strive to enhance our guests' experience.Thank you again for sharing your experience. We hope to welcome you back on your next visit to Baden-Baden.Best regardsYour Team from Leonardo Royal Hotel Baden-Baden

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• User:anna_avanesyan

  Trip type: Family

  Worst dining experience ever

  13 Sept 2025

  I booked this hotel with dinner included, but the experience was one of the worst I have had worldwide.My reservation for dinner was not on the list, so I waited 1 hour 20 minutes just to be seated.Service was painfully slow: over 1.5 hours for food to arrive.There was no menu choice—only one starter, one main dish, and one dessert.No consideration for allergies or dietary needs.What should have been an enjoyable dinner ruined my day completely. Very poor value and service. R Sc, Sonstige at Leonardo Royal Hotel Baden-Baden, responded to this review Dear Anna,We deeply regret to hear about your unsatisfactory dining experience at our hotel. We pride ourselves on delivering an exceptional experience to our guests and it's disheartening to learn that we fell short on this occasion.Our aim is to offer a diverse menu and efficient service. It is unfortunate that your experience did not align with our standards. Please accept our sincere apologies for any inconvenience caused during your dinner reservation.Your feedback is invaluable to us and we will strive to ensure that this situation does not repeat in the future. We hope to have an opportunity to serve you better in the future.Best regards,Your Leonardo Royal Hotel Team in Baden-Baden

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