Hilton Berlin

Recent Reviews: 6488

• User:Coastal32122096661

  Trip type: Friends getaway

  Warm, Welcoming Stay with Excellent Service and Great Location

  04 Jun 2026

  We stayed at Hilton Berlin from 01 June to 04 June in room 3012, and despite arriving 13 hours late due to a cancelled flight, the team genuinely turned a stressful day around. At check‑in, Jamnes and Jose were incredibly friendly, welcoming and efficient. As I’m scared of elevators, they immediately showed me where the stairs were and even walked us up to our room, which was such a thoughtful and reassuring gesture. They also kindly offered us complimentary breakfast and a free cocktail from the bar, which was a lovely surprise after such a long travel delay.The lobby and hotel bar have recently been refurbished, and you can tell the staff are proud of the new look. The space feels modern, stylish and inviting.Breakfast was very good, with a wide variety of options including omelettes, a selection of honeys, teas, sparkling wine, juices, fruit, cereals, pastries, cold meats and more. The dining area has a beautiful window view facing the Französischer Dom on Gendarmenmarkt. A few suggestions that would make breakfast even better would be offering veggie, turkey or chicken sausages alongside the pork ones, providing more fruit choices such as strawberries and raspberries, and serving colder, freshly squeezed juices.Our room was a good size, with very comfortable beds and amazing pillows. I slept through the night, which I don’t normally do, and the blackout curtains helped a lot. The bathroom had a shower over the bathtub, which was convenient. There was a little wear and tear on some furniture, but nothing that affected the stay. Housekeeping was excellent and kept the room spotless and well stocked.The Wi‑Fi was good and efficient, but screen‑sharing to the TV didn’t work as it wouldn’t connect to our phones.Our room faced the courtyard and was very quiet. We didn’t hear any noise from outside at all. We heard people in the corridor during the day, but it was minimal and never disruptive.One small negative was when we went to redeem our cocktail voucher at the bar. The first staff member who approached us wasn’t very warm and initially told us the voucher was only valid for house wine, soft drinks and a couple of other options. We explained that it was specifically for a cocktail, and although she acknowledged the mistake, there wasn’t much of an apology. Another lady then came over with menus, took our order and was much friendlier, so the experience improved slightly.The location is fantastic. You’re right across from the beautiful Französischer Dom, and the Stadtmitte U‑Bahn station is about a one‑minute walk away. Most major sights are either walkable or very easy to reach by public transport.Overall, Hilton Berlin made us feel welcomed, comfortable and genuinely looked after. Jamnes and Jose really stood out, and the combination of thoughtful service, a refreshed lobby, great breakfast variety and a central location made our stay a memorable one. I would have scored a full 5, but I knocked one point off due to the interaction with the first lady at the bar when redeeming the cocktail voucher. Hilton Berlin, Gästeservice/Empfang at Hilton Berlin, responded to this review Dear Guest,Thank you for choosing Hilton Berlin and for sharing such a detailed account of your recent stay. We are delighted to know our team helped turn a challenging travel day into a welcoming arrival and that you felt genuinely cared for throughout your visit.It is wonderful to hear that the warm reception at check-in made a positive impression, and we appreciate your kind words about the thoughtful assistance with the stairs. We are also pleased that the gestures offered upon arrival added comfort after your delay.Your comments on our refurbished lobby and bar are much appreciated. We are glad the refreshed spaces felt modern and inviting, and that this enhanced your overall experience.We are thrilled that breakfast stood out with its variety and the views over the Französischer Dom. Thank you as well for your thoughtful suggestions regarding additional sausage options, an expanded fruit selection, and colder, freshly squeezed juices. Insights like these are invaluable as we strive to elevate the breakfast experience.It is great to learn that you found the room comfortable and quiet, with restful sleep supported by the bedding and blackout curtains. We are pleased that housekeeping kept everything spotless and that the bathroom layout was convenient for your stay.We are grateful for your feedback regarding Wi‑Fi performance and the difficulty with screen-sharing. We aim for seamless connectivity, and your note helps us remain focused on the experience our guests expect.We regret that your initial interaction at the bar did not reflect the warm hospitality we endeavor to provide. While we are pleased that a subsequent team member improved the experience, we understand how first impressions matter and appreciate you bringing this to our attention.Our location is indeed a point of pride, and we are glad it made exploring Berlin easy and enjoyable. Your recognition of Jamnes and Jose is especially meaningful; our team is motivated by acknowledgments like yours.Thank you again for your thoughtful review and for highlighting both the strengths and areas where your experience could have been even better. We hope to have the pleasure of welcoming you back for a fully seamless stay.Kind regards,Hilton Berlin Team

  Read more

• User:well242

  Trip type: Family

  pointing Stay – Poor Service and Below Expectations

  30 May 2026

  Disappointing Stay – Poor Service and Below ExpectationsI recently stayed at Hilton Berlin and unfortunately my experience was far below what I would expect from a Hilton property.The biggest issue was the customer service. I was given incorrect information regarding my Hilton Honors status and, when I challenged this, the member of staff simply hung up on me. When I later raised my concerns, I felt they were brushed aside with a couple of drinks vouchers rather than being properly addressed.The breakfast experience was also disappointing. The restaurant was overcrowded, finding a table was difficult, and much of the food was cold. It felt chaotic and understaffed.To make matters worse, when I asked for assistance with my luggage, the concierge refused to help, stating that his shift had not yet started. As a paying guest, I found this response completely unacceptable and not what I would expect from a hotel of this standard.I have stayed at many Hilton hotels over the years and this was one of the most disappointing experiences I have had. The hotel has a great location, but the poor customer service and lack of attention to guests significantly detracted from the stay.I hope management takes these issues seriously and improves the level of service for future guests. Anja Tuccio, Sonstige at Hilton Berlin, responded to this review Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the service shortcomings you experienced, particularly regarding the incorrect information about your Hilton Honors status and the way your concerns were handled. This is certainly not reflective of the level of professionalism and courtesy we expect from our team.We also regret the disappointing breakfast experience, including the overcrowding and food quality, as well as the situation with the concierge. Your feedback highlights clear areas where we need to improve, and it has been shared with the relevant department heads for immediate attention.While we are pleased that you appreciated our location, we fully understand that this does not make up for the service issues you encountered. We truly value your loyalty to Hilton and deeply regret that this stay fell short.Thank you again for bringing these matters to our attention—we take them very seriously and are committed to improving our guest experience.

  Read more

• User:sharonq897

  Trip type: Family

  Good but dismal AC

  27 May 2026

  Mixed feelings about this hotel. Pros: location and has lots of restaurants, shops close by. Loved the breakfast buffet (great variety), executive lounge and sauna/pool which is included if you are a diamond member. Now to the bad: we paid for a dome view and were assigned a 4th floor room with a beautiful view but with dismal AC. When I complained to the front desk the guy tried to gaslight me by saying that Americans liked their AC cold and that it was fine but they would send an engineer to check it out. Well, turns out that the motor was broken and not blowing any air at all. It also took more than 5 mins to get hot water. Moved us to a renovated room (no dome view) which was beautiful BUT AC did not go under 80 degrees the whole time we were there. On the last day it completely stopped working. Asked for a fan which made the room tolerable. Overall, pretty pleasant stay but minus a star for poor AC. Anja Tuccio, Sonstige at Hilton Berlin, responded to this review Thank you for your feedback. While we are pleased you enjoyed our location, breakfast, and facilities as a Diamond guest, we sincerely apologize for the repeated air conditioning issues, the hot water delay, and your experience at the front desk. This does not reflect the standard of service we aim to provide, and your comments have been shared with the team for review.Your input is truly appreciated and we hope to welcome you back for a more comfortable stay in the future.

  Read more

• User:Minna P

  Trip type: Family

  Hotel just right above a NIGHTCLUB!!

  25 May 2026

  First of all, I really wanted to like this hotel...but....but...Pros:- breakfast - 99% of the staff- location - executive lounge (when there was this "older" woman working; she was very nice and professional)Cons:- there is a nightclub called "Bricks" located in the basement of the hotel. It is open on weekends and there is considerable noise "pollution" coming from the nightclub-- it affected both of our rooms (2017 and 8001). So if you like peaceful sleeping, this is not hotel for you.- most of the rooms and public areas are worn-out - this hotel is not worth the moneyWe booked a twin deluxe room and I asked for an upgrade (with cash). We were upgraded to room 2017 (King junior suite Dome view), and the upgrade cost ~140€. We liked the room (at the beginning), even though it was VERY worn-out and shabby (dirty tiles, rust stains in the furniture). Problems started at friday night when the nightclub Bricks opened in the downstairs ----bass (music) pumping and people shouting and partying right outside the room window. We could not sleep and I contacted the staff through the Hilton app. Night manager Jose (?) offered us a different room to sleep at (for that night), but it was not the same room category than our upgraded room and my daughter managed to fall asleep, so I did not want to move her at 2 am. So, I decided that we were going to stay in the room for that night and staff can figure it out in the morning. I did not sleep at all! I was so tired in the morning that I tripped and fell with my slippers against the bathroom door. Luckily, I only got an apple sized bruise (painful) and wrist pain. Staff offered us a room change in the morning, but the lock was "broken" in the first room we moved to and we had to move a second time.....this was obviously frustrating and it took a long time from our saturday morning to fix this room change.Our new room was a lot smaller, it did not have a bath and it did not have a nice view, but I thought that if I could sleep in it, it would be okay. I was wrong. Nightclub sounds from the Bricks both nights; saturday and sunday (it was witt monday, I think that's why the club was open on sunday night).The hotel gave us a compensation of 200€ of the room rate, but I think we should have complained about this (I was too tired at this point), because the room that they gave us did not match even our original booked room category. Compensation was totally insufficient. We ended up paying more than 1200€ for four nights in this old and noisy "luxury"hotel.We did not stay at Hilton hotels for about 20 years because I thought they were not worth the prices....I gave Hilton two chances this year, first in Vienna and now in Berlin and I think that we are now done with this hotel chain. If you consider this hotel for your Berlin accommodation, you should read all the 1-2 star rated reviews of the hotel....there are really truthful things said about this hotel.We have been in Berlin numerous times and this was the worst experience of them all. Anja Tuccio, Sonstige at Hilton Berlin, responded to this review Thank you very much for taking the time to share such a detailed review. We are truly sorry to hear about your disappointing experience, especially as we understand how much you were looking forward to your stay.While we are pleased that you enjoyed our breakfast, location, and the friendliness of most of our team, we sincerely regret the inconveniences you encountered. The noise disturbance from the nightclub is something we deeply apologize for—we understand how disruptive this must have been, particularly over multiple nights, and that it significantly impacted your comfort and rest.We are equally sorry for the condition of the rooms and the challenges you faced during the room changes. This, combined with the service delays, is certainly not the level of experience we aim to provide. Your concerns regarding the room quality and value for money are noted and taken very seriously.Please note that we are currently renovating the hotel floor by floor to modernize our facilities and address exactly these kinds of concerns. However, we fully agree that this does not excuse the shortcomings you experienced during your stay.We also regret that the compensation provided did not meet your expectations and that we were not able to restore your confidence during your visit. Your feedback has been shared with our management team for further review and action. We sincerely apologize once again and appreciate your honest feedback.

  Read more

• User:618dips

  Trip type: Family

  Bad exp

  24 May 2026

  Room service poor Poor service … we called reception twice nobody came to sort out the AC…Have been to Germany before …no room service we have to call them for room service and no cleaning done ……don’t know wat are they charging for …..will not recommend this to anyone other then location no plus for this property Anja Tuccio, Sonstige at Hilton Berlin, responded to this review Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize that your stay did not meet your expectations.We regret the issues you encountered with room service, air conditioning, and the lack of response from our team. This is certainly not the level of service we strive to provide, and we understand your frustration. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement.Regarding housekeeping, our standard is to provide daily service, and we are sorry if this was not clearly communicated or delivered during your stay.We are currently renovating the hotel floor by floor to enhance our facilities and overall guest experience. However, there is no excuse for the service shortcomings you described.We truly appreciate your feedback and are sorry we did not leave you with a better impression.

  Read more